If you've ever looked at the settings of your smartphone, TV or other Xiaomi device, you've probably come across a mysterious Service Feedback item. The name sounds neutral, but what exactly is behind this feature? Should it be turned off, or is it really useful? And most importantly, does it spy on users, collecting data about your actions?
In this article, we will take a closer look at what Service Feedback is in Xiaomi’s ecosystem, how it works across devices (from Redmi smartphones to Mi TVs), and give you clear instructions on how to set up. You will also learn exactly what data it sends, whether it affects the performance of gadgets and whether it can be completely removed.
To start with, Service Feedback is not a virus or malware, but an official component of MIUI (and other Xiaomi shells) firmware, which is designed to collect anonymous statistics about device usage, system errors, and app performance, and helps the brand’s engineers improve firmware, fix bugs, and optimize performance, but it also has a downside: it consumes Internet traffic, sometimes slows down the speed of a device, and, according to some experts, can collect more information than stated.
It's important to understand that Service Feedback doesn't just work on smartphones, it's integrated into Mi TVs, Mi Band smartwatches, Xiaomi Router routers, and even some smart home devices (such as Mi Robot Vacuum vacuum cleaners), and that setting up and disabling service on each type of gadget has its own nuances. We'll take them in order from theory to practice.
What is Service Feedback on Xiaomi: Official Explanation and Reality
According to Xiaomi, Service Feedback is a tool to collect user feedback in an automated way.
- 📱 System errors (application dyeing, interface freezes, network connection problems).
- 🔄 Usage statistics (which features most often turn on/off, which applications are running).
- 📊 Performance data (processor heating, battery charge, internet speed).
- 🔧 Updates information (successful installation of firmware, device compatibility).
On paper, it looks harmless: Xiaomi claims that the data is anonymized and does not contain personal information (such as your photos, messages or passwords), but independent research (including tests from XDA Developers and Kaspersky) shows that the service can send to the company’s servers:
- 📍 IMEI Devices (unique identifier).
- 🌐 IP-address and location data (if geoservices are included).
- 📋 List of installed applications (including third-party applications).
- ⚡ Logs of system processes (in some cases, with time stamps).
⚠️ Note: Xiaomi came under fire in 2022 for collecting user data without explicit consent, and after the scandal, the company updated its privacy policy, but Service Feedback remains one of the most voracious services in terms of the amount of information transferred. If you use a device to work with confidential data, we recommend you to disable this feature.
Fun fact: on MIUI Global devices, Service Feedback is often turned on by default, whereas on Chinese versions (MIUI China), it can only be disabled through hidden settings, due to local laws that require manufacturers to collect statistics on the use of equipment.
What devices does Xiaomi use Service Feedback?
The service is built into almost all of Xiaomi’s gadgets, but its implementation varies depending on the type of device.
| Type of device | Name of service | Where is in the settings | Can I turn it off? |
|---|---|---|---|
| Smartphones (Redmi, POCO, Mi) | Service Feedback / System Reviews | Settings → About the phone → Reviews about the system | Yes (partially) |
| TVs (Mi TV, Redmi TV) | User Experience Program | Settings → Account and Security → User Experience Improvement Program | Yes. |
| Smartwatches (Mi Band, Mi Watch) | Feedback & Diagnostics | Only through the Mi Fitness app (Section "Device settings") | No (only limit) |
| Routers (Xiaomi Router) | System Feedback | Settings → Additional → System Tools | Yes. |
| Vacuums (Mi Robot Vacuum) | Usage Statistics | Only through the Mi Home app (Device Settings → Privacy section) | Partially. |
The Android TV devices (such as Mi Box or Mi TV Stick) are a standalone feature, where Service Feedback is integrated into Google services called Usage & Diagnostics, which is disabled via Android TV settings, but this can affect the performance of certain features (such as voice search).
Important: On HyperOS devices (the new Xiaomi shell that replaced MIUI in 2026), Service Feedback has become more aggressive, not only collecting data, but can automatically send crash reports to the company’s servers even if you didn’t consent, as users on the 4PDA and Xiaomi Community forums warn.
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If you use a Xiaomi smartphone for business or sensitive data storage, we recommend not only disabling Service Feedback, but also installing alternative firmware (for example, LineageOS or Pixel Experience). MIUI.
How to disable Service Feedback on Xiaomi smartphones (step-by-step instructions)
The process of disabling the service depends on the version MIUI/HyperOS Below is a universal instruction that is suitable for most smartphones (tested on the Redmi Note). 12 Pro+, POCO F5 Xiaomi 13 Ultra):
Open the Settings. → The phone.|Click several times on the item Version MIUI (to unlock hidden settings)|Go back to the main settings and select Additional → Reviews of the system|Disable sliders Automatic reporting and system diagnostics|Restart the device to apply changes-->
If the system reviews item is not on the menu, try an alternative path:
- Open Settings → Applications → Application Management.
- In the search, enter Service Feedback (or System Reviews in Russian).
- Select the application and click Stop (Force Stop), then Disable.
- Return to Settings → Accounts and Sync → Mi Cloud and turn off Sync for Error Reports.
⚠️ Note: On some devices (e.g. Redmi) 10C or POCO M4 Pro) after disabling Service Feedback through settings, it can be activated again after updating the firmware. ADB-Command: Adb shell pm disable-user --user 0 com.miui.feedback This command completely blocks the service at the system level.Be careful: misuse ADB For owners of devices with HyperOS (for example, Xiaomi) 14 or Redmi K70) It's more complicated. Here, Service Feedback is divided into two components: 📟 System Feedback – Responsible for sending error reports. 📊 User Experience Program collects usage statistics. To disable both, you need to: Go to Settings → The phone. → HyperOS version and tap 7 once to unlock the developer mode. → Additionally. → Special facilities → Developer mode. Find the item Disable statistics collection and activate it. What happens if you completely remove Service Feedback? APK-file com.miui.feedback.apk (for example, through TWRP Or Root Explorer, which will lead to: 🚫 Inability to send error reports through the standard menu. ⚠️ Problems with firmware updates (the system may require the recovery of deleted files). 🔄 Automatic service recovery after resetting settings Recommendation: Instead of deleting, it is better to disable the service through ADB or settings as described above. Service Feedback on Mi TVs TV: On Xiaomi TVs, a service called the User Experience Program is more active than on smartphones. It not only collects error data, but also analyzes it: 📺 Time to view channels and apps (such as Netflix or YouTube). 🔊 Volume level and sound profiles used. 🎮 Activity in games (if the gamepad is connected). 🔌 Connected devices (dash drives, sound bars, set-top boxes) and it turns off like this: Press the Settings button on the remote (cog). Go to your account and security. → User experience improvement software. Uncheck the box from Participate. Confirm the action by clicking OK. Important: On TVs with Google TV (for example, Xiaomi TV A2 4K) You also need to disable data collection in Android settings TV: Open the Settings. → The device → About the program. Choose your preferences. → Use and diagnosis. Turn off slider Send usage data. ⚠️ Note: After disabling the User Experience Program, some features related to content recommendations may stop working on the TV (for example, personalized selections in Mi). TV Launcher). Google Assistant voice assistant can also be problematic if it’s integrated into the model. 💡Xiaomi TVs are more aggressive than smartphones because of their partnership with streaming services (Netflix, Prime Video), and disabling Service Feedback here gives a noticeable boost in the speed of the interface, especially on low-end models like the Redmi Smart. TV X. Does Service Feedback affect performance and battery? One of the most common questions is, does Service Feedback slow down the device? The answer is yes, but not critical. According to tests from TechDroider, the service consumes the power of the device: 📱 On smartphones: up to 5-10 MB of traffic on a day-to-day basis and 1-3% battery charge (with active use). 📺 On TVs: up to 50 MB per week (mainly due to content browsing analysis). ⌚ On smartwatches: minimal impact (up to) 1% battery). But there are nuances: 🔋 On older devices (e.g. Redmi) 4X or Mi A1) Service Feedback can cause slowdown of the interface due to constant logs writing in memory. 📶 With a weak Internet (3G or unstable Wi-Fi, the service attempts to re-send data, which increases the load on the processor. 🔄 After the firmware update, Service Feedback can temporarily consume more resources (up to 15% CPU To check how much traffic and battery is being eaten by the service on your device: On your smartphone: Settings → Battery → Battery utilization → System applications → Service Feedback. On TV: Settings → Networks and the Internet → Use of data. Recommendation: If you notice that the device began to brake after activation of Service Feedback, try not to turn it off completely, but to limit it: 📵 Turn off Automatic Reporting, but leave Local Log Management (this will reduce network load). ⏳ Set a limit on background activity through Settings → Annexes → Service Feedback → Battery → Restrict background activity. Can I remove Service Feedback completely? Risks and alternatives Technically, you can remove the service, but it requires root rights or custom firmware. TWRP: Install custom recovery (TWRP). Go to Mount. → System, delete the files: /system/priv-app/Feedback/Feedback.apk /system/priv-app/Feedback/lib/arm64/libfeedback.so Wipe the cache (Wipe) → Dalvik Cache). Through ADB (without root: adb shell pm uninstall --user 0 com.miui.feedback Note: After the reboot, the service can recover. Through Magisk: Install the Disable Miui Analytics module from the Magisk repository.Reboot the device. ⚠️ Note: Complete removal of Service Feedback may result in: 🚨 Failure to send error reports to support Xiaomi. 🔄 Problems with OTA-Updates (the system may require the recovery of deleted components). 🛠️ Failures in some system applications (for example, Mi Cloud or Themes). ADB to disable or Magisk modules that block data sending but leave service files in place. Alternatives: If you are concerned about data collection but don’t want to break the system, consider these options: 🔒 Install a Firewall application (such as NetGuard or AFWall)+) and block internet access for com.miui.feedback. 📱 Use firmware without the need MIUI (LineageOS or Pixel Experience, where there are no built-in spy services. 🛡️ Set up. VPN with tracker locks (like Blokada) to interrupt the connection to Xiaomi servers.Frequent questions about Service Feedback (FAQ) 🔍 Can Service Feedback collect my personal data (photos, messages, passwords)? Officially no. Xiaomi says the service only collects anonymous statistics (error logs, performance data), but independent research shows that in some cases, they are transmitted: IMEI Devices; List of installed applications; IP-address and approximate location. The risk of personal data leakage is minimal, but if you are paranoid, it is better to turn off the service. 📵 What happens if you turn off Service Feedback on your warranty device? Disabling the service does not affect the warranty, as it is a standard feature of the system. TWRP, The warranty will burn (due to changes to the system partition) and when contacted by the service center, you may be asked to turn on Service Feedback to diagnose the problem. 🔄 Why does Service Feedback turn on again after a firmware update? MIUI/HyperOS. When you update the system, some settings are reset to factory settings, including: Service Feedback; Statistics collection MIUI; Promotional ID. Solution: After each update, check your settings and, if necessary, turn off the service again. ADB-command for permanent shutdown (see above). 📡 How much traffic does Service Feedback consume per month? Depends on device and activity: Device Traffic per month Smartphone (active use) 50–150MB More traffic goes away with frequent system errors. TV (view 2-3 hours a day) 200-500 MB Main traffic is content browsing analysis. Smartwatches (Mi Band 8) 5-10 MB Minimum impact. If you have a limited rate, shutting down the service will save up to 1-2 GB of traffic per year. 🛡️ Is there a way to block Service Feedback without root? Yes, a few options: Through settings: Turn off Automatic Reporting (see instructions above).+ to block Internet access for com.miui.feedback. DNS: Set up a Private DNS (For example, dns.adguard.com will block the connection to Xiaomi servers. Important: Blocking through a DNS or firewall may disrupt other system services (e.g. Mi Cloud or Find Device).