How to completely delete the history of operations in SberBank Online on Xiaomi phone: instruction 2026

Deleting the transaction history of the SberBank Online mobile application on Xiaomi smartphones is a challenge that users face for various reasons, from the desire to preserve privacy to the need to “clean up” the financial footprint before selling a phone. However, not everyone knows that the standard application settings do not provide a direct “Delete Everything” function. In this article, we will discuss legal and technical ways to clean up the transaction history, including the nuances of working on MIUI 14/15 and the features of Android 13/14.

It's important to understand that banking applications store transaction data on servers, not just on the device, which means that complete deletion of history is possible only through official SberBank channels, either in your personal account on the site or when you contact for support. However, at the mobile application level, there are ways to hide or reset local data. Next, a detailed guide taking into account the specifics of Xiaomi firmware and the versions of the SberBank Online app 12.0+.

Warning: all manipulation of bank data carries risks: Never use third-party software to "clean" - this can lead to the blocking of the account on suspicion of fraud.

Why you can’t just click “Delete History” in the app

Unlike instant messengers or a gallery, where file deletion occurs in one click, banking applications work differently.

• 📊 Server data: the main history is stored on the bank's servers and synchronized with the device.
• 🔒 Legal requirements: by law №115-FZ banks are obliged to keep transaction data for at least 5 years.
• 🛡️ Security: The ability to massively delete a story could make it easier for fraudsters to hide traces of theft.

However, at the mobile application level, you can:

1. Hide individual operations from view (archiving).
2. Reset the app cache by deleting locally stored data.
3. Delete and reinstall the application (with subsequent login to the account).

The last two methods don't guarantee complete erasure of history, but they reduce visibility in the interface. A cardinal solution would require a bank call.

Method 1: Archiving of individual operations (official method)

The only legal way to get the transactions out of sight is to archive them, which doesn't delete the data from the servers, but hides it from the main list. Instructions for SberBank Online 12.0+:

1. Open the application and log in (use a fingerprint or if necessary) PIN-code).
2. Go to the History section → Operations.
3. Find the desired transaction and make a long press on it.
4. In the menu that appears, select Archive.
5. Confirm the action by SMS (the code will come to the number associated with the card).

You can view archived transactions in History → Archive. To return them back, use the same procedure, but select Unarchivate.

Make sure you have access to an SMS with a confirmation code

Check your internet connection (3G/4G/Wi-Fi)

Close other applications to avoid crashes

Take screenshots of important operations before archiving (in case of error)

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⚠️ Note: archiving does not remove the transaction from the bank's system. When you request an extract through a branch or online bank on sberbank.ru, all transactions will be visible.

Method 2: Reset the application cache (for tech-savvy)

If archiving is not appropriate, you can try to clear the app’s local cache, which will delete the temporary data, including the transaction history stored on the device, which works on all Xiaomi smartphones (including Redmi Note 12, POCO X5, Mi 11, etc.), but requires access to Android settings.

Instructions:

1. Open the phone settings.
2. Go to the Apps → Application management.
3. Search in the list of SberBank Online (use search if the list is long).
4. Choose Warehouse.
5. Click Clear Cache (not to be confused with Clear Data – this will remove all app settings!).
6. Restart the app.

Once the cache is reset, the transaction history may temporarily disappear, but the next time you log in, the data will be downloaded from the bank’s servers, a method only suitable for “cosmetic” cleaning before selling your phone if you plan to delete SberBank’s account from your device.

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Before resetting the cache, back up important application data (such as payment patterns) through Settings → Export data to SberBank Online itself.

Method 3: Remove and reinstall the application

A radical but simple method is to uninstall SberBank Online and then install it. Xiaomi does it this way:

1. Hold the app icon on the home screen.
2. Choose Remove (or drag to the basket).
3. Confirm the uninstallation.
4. Install the app from Google Play or Mi App Store.
5. Log in to your account.

The effect would be similar to a cache reset: transaction history would disappear temporarily, but synced again the first time you log in. Importantly, if you use a biometric input (fingerprint/face), you'd have to reconfigure it after you reinstall it.

⚠️ Note: on some Xiaomi models (e.g. Redmi) 10C or POCO M4 Pro) after deleting the application, data may remain in the folder /Android/data/ru.sberbankmobile/. For complete cleanup, use a file manager (such as Mi File Manager) and manually delete this folder.

Official method: request to delete history through the bank

If you need to completely and irrevocably delete your transaction history, the only legal way to do this is to contact Sberbank.

• 🏛️ In the office: with a passport and card. write a request for deletion of data (service paid, check the cost with the operator).
• 📞 By phone: Call the 900 hotline and request deletion of history (Identity proof will be required).
• 🌐 Through online chat: in the web version of Sberbank Online (sberbank.ru) there is an option to contact in support.

The bank will review the request within 5 to 30 business days, and please note that by law, some data (such as suspicious transactions) may be retained even after your request.

Frequent Mistakes and How to Avoid Them

When trying to delete a history, Xiaomi users often face problems. Consider typical scenarios and solutions:

• 🔄 "The story comes back after the cache is cleaned: it's normal - the data is uploaded from the servers. Solution: turn off the Internet before logging in to the application (but it will disrupt the services).
• 🔒 "Not coming. SMS For archiving: Check the balance (SMS paid), locking the number by the operator or setting permissions for the application (must be accessed SMS).
• 📱 "App is dyeing after cache reset: restart your phone or upgrade SberBank Online to the latest version in Google Play.
• 🚫 "No Archive button: Update the app or check if the modified version is being used (e.g. from third-party sources).

Xiaomi smartphones with MIUI 14/15 can also trigger memory optimization, which causes the app to close when the cache is cleared.

1. Open Settings → Applications → Special Rights.
2. Choose Battery Optimization.
3. Find Sberbank Online and turn off optimization.

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Xiaomi with MIUI Global Edition may not have the option to archive transactions due to regional restrictions, in which case use the web version of SberBank Online on the bank's website.

Security: What not to do when cleaning up history

The desire to delete the history of transactions sometimes leads users to dangerous actions.

• 🛠️ Using root access or software like Lucky Patcher to hack the app, which will result in a fraud-suspected account being blocked.
• 🔧 Modify application files through ADB or file managers with superuser rights, and the bank tracks these activities.
• 📱 Install pirated versions of SberBank Online from unverified sources, which may contain viruses or spyware.
• 🔄 Trying to roll back transactions through a time-reset on your phone, which won't erase the history, but it can disrupt banking services.

If you are selling a Xiaomi phone and want to make sure that new owners don’t see your transaction history:

1. Remove the SberBank Online app.
2. Perform a reset to factory settings (Settings → About phone → Reset settings).
3. Untie the device from your Mi Account (if you have).

Even after the reset, it is recommended to change the passwords from bank accounts from another device.

FAQ: Answers to popular questions