Xiaomi Cloud (or Mi Cloud) is not just a backup space, but a full-fledged tool to manage data from all devices in the Xiaomi ecosystem, which stores photos, videos, contacts, notes, call records and even system settings. But how do you get there if your smartphone is lost, broken or just not at hand? And what if the data is not displayed or you need to restore access to your account?
Many users have difficulty logging in to the cloud first, especially when it comes to recovering data after a phone reset or buying a used device. In this article, we will examine all the official and alternative ways to view data in Xiaomi Cloud, including browser login, mobile app, and even bypassing locks. You will also learn how to check sync history, download backups and fix errors like “server unavailable” or “incorrect password”.
If you're looking for a way to export data from the cloud before you switch to another brand, or just want to make sure your files are safe, here are step-by-step instructions with pictures and explanations. And for those who are worried about privacy, we've added a section on how to disable sync and remove unnecessary data from the cloud forever.
1. Ways to log into Xiaomi Cloud: from your phone, PC and through the browser
Access to the Xiaomi cloud is possible from any device – the main thing is that you have a login and password from your Mi Account. Consider all the login options, including those that work even without a smartphone.
Phone from phone. Xiaomi/Redmi/POCO — The easiest way is to open the Settings app. → Mi Account → Xiaomi Cloud. Here you will see all categories of data (photos, notes, contacts, etc.) and their volume. To view specific files, tap the desired category - for example, Gallery or Notes.
From your computer or other phone, go to the official website:
https://i.mi.comEnter the login (this can be an email, phone number or Mi). ID) If two-factor authentication is enabled, confirm the login via SMS Mi Authenticator App or Application.
⚠️ Note: If you log in from an unfamiliar device, the system may request a confirmation code from SMS Or send a notification to a connected smartphone. If you don't have access to your old number, restore your account in advance (see the password reset section for more on this).
- 📱 Mobile app: Download Mi Cloud from Google Play or AppGallery (for Huawei) and is similar to the web version, but more convenient for quick viewing of photos.
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If you use the cloud frequently, add i.mi.com to your browser bookmarks and enable notifications about new files in your account settings.
2. Viewing and managing data: photos, contacts, notes
Once you log into Xiaomi Cloud, you'll see a data category panel, and you'll see how to work with each of them and where to look for hidden features.
Photo and video:
- 📸 Gallery: Files are sorted by date and albums, you can download the originals or compressed versions (click on the photo) → More. → Save).
- 🗑️ Recycle Bin: Deleted files are stored for 30 days. To recover, go to the Gallery → Basket.
- 🔍 Search: Search by keywords (such as “beach” or “season"2023") Filter by type (Photo/Video)/GIF).
Contacts and notes:
Export contacts in.vcf format (for transfer to iPhone or other Android):
- Open the Contacts section.
- Press More. → Exports.
- Select all contacts or select the necessary ones. → Export.
⚠️ Warning: If you delete a contact from the cloud, it will disappear on your phone (if sync is enabled).To avoid losses, export the backup first.
Notes and notes:
It stores text notes from the Notes app, as well as voice recordings (if synchronized) to download the note:
- Open the note. → More. → Exports.
- Select the format:.txt (simple text) or.html (with formatting).
Download backup copies on PC|Turn off sync on your phone|Make sure that files are not needed on other devices|Check the cart for important files-->
3. How to Download Phone Backup from Xiaomi Cloud
Backups in Xiaomi Cloud are created automatically when connected to Wi-Fi or manually through Settings. → Mi Account → Xiaomi Cloud → Backup. But how to download and restore them on another device?
Method 1: Restore to a new Xiaomi phone
Method 2: Download a copy to a PC (for manual recovery)
Unfortunately, Xiaomi does not allow you to download the full backup as a single file, but you can export data by category:
- 📱 Apps and Settings: Restore only on Xiaomi phones via Mi Account.
- 💬 SMS and call history: Export to.xml via Other Data.
- 📁 Files and documents: Manually download from Gallery or Files sections.
⚠️ Warning: If you sell a phone, be sure to remove backups from the cloud:
- Get in to Xiaomi Cloud → Backup.
- Select the device → Delete the copy.
What to do if the backup is not restored?
4. Problem Solving: no login, no data displayed
Even official services have problems, and let's look at the most common mistakes and how to fix them.
Problem 1: "Server is not available" or "Network error"
- 🌍 Check your internet connection (turn off VPN if you use it).
- 🔄 Update the page (F5) or restart the application.
- ⏳ Wait 10-15 minutes – technical work is possible (check status of services at status.mi.com).
Problem 2: “Incorrect password” when entered correctly
- 🔑 Make sure Caps Lock is enabled (password is case sensitive!).
- 📱 Try to log in via another browser or device.
- 🔄 Reset your password (instruction below).
Problem 3: Data is not synchronized
| Reason. | Decision |
|---|---|
| Synchronization in the phone settings is disabled | Go to Settings. → Mi Account → Xiaomi Cloud and include the right categories. |
| Not enough space in the cloud | Buy extra volume or clear unnecessary files (see Section 5). |
| Time error/date on the phone | Set automatic time determination in Settings → System system → Date and time. |
| IP Blocking (if you use a VPN) | Turn it off. VPN Or try another region. |
Problem 4: The device does not appear in the backup list
So that means that the backup was either not created or it was removed.
- Was backup enabled on the old phone (Settings) → Additionally. → Backup).
- Have you reset your phone to factory settings without linking to your account (in which case, the data could be erased forever).
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If you are selling or transferring a phone to another person, be sure to untie it from Mi Account in the cloud settings, otherwise the new owner will be able to recover your data!
5. How to Free Up Space in Xiaomi Cloud: Cleaning and Optimization
Xiaomi Cloud offers a free rate of 5 GB (for some regions - 10 GB), which is enough for 1-2 thousand photos or one full backup of the phone.
Step 1: Remove unnecessary backups
Old backups from past phones can take gigabytes to remove.
- Get in to Xiaomi Cloud → Backup.
- Select the device → Delete the copy.
Step 2: Clean the basket
Deleted files are stored in the trash for 30 days and take up space to clear:
- Open the gallery. → Basket.
- Click Clear All or select individual files.
Step 3: Optimize photo storage
- 📷 Enable Optimized Storage (in gallery settings) – originals will be stored in the cloud, and compressed versions will remain on the phone.
- 🗃️ Create albums and archive old photos (e.g., 2020) – it’s easier to manage memory.
Step 4: Buy additional space (if needed)
Xiaomi offers paid tariffs:
- 💰 50GB — ~1$ per month (stocks often lower their price to 0.5)$).
- 💰 200GB — ~3$ monthly.
- 💰 2 TB — ~10$ per month (for professionals).
You can pay by card, PayPal or Mi Pay.
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Before you buy a place, check if you have a promo code for free cloud expansion, which is often distributed in official Xiaomi groups on social networks.
6.Restore access to Mi Account: if you forgot your password or lost your phone
Without access to your Mi Account, you will not be able to view your data in the cloud, and if you forget your password or lose your phone, use the official recovery procedure.
Method 1: Recovery via email or SMS
- On the login page (i.mi.com) click Forgot your password.
- Enter the email or phone number associated with the account.
- Get a confirmation code and create a new password.
Method 2: Recovery through backup email
If you have a backup email, the system will send you a link to reset your password.
Method 3: If you don’t have access to your email or number
In this case, you will need to support Xiaomi:
- Go to account.xiaomi.com → Assistance.
- Select Account Recovery.
- Fill out the form by specifying: 🆔 Mi ID (remember). 📱 Model of phone linked to an account. 📅 Date of registration (approximately). 💳 Last 4 digits of the attached card (if you paid for the purchase).
Xiaomi
⚠️ Note: Support can request photo of the document (passport) to verify identity. Never send scans of documents through third-party services - only through the official Xiaomi channel!
Method 4: If the phone is stolen or lost
Urgently lock your device via i.mi.com → Find the device. This will prevent access to your data. Then restore the account according to the instructions above.
7. Data security: how to protect your account and disable synchronization
Storing data in the cloud is convenient, but requires attention to security, and here's how to protect your account from hacking and leaks:
Step 1: Enable two-factor authentication (2FA)
- Go to Account Settings → Security → Two-factor authentication.
- Link your phone number or install the Mi Authenticator app.
Step 2: Check out active sessions
Regularly check which devices are logged in to your account:
- Open i.mi.com → Settings → Devices.
- Remove unfamiliar devices (click Out).
Step 3: Turn off synchronization of unnecessary data
If you do not want to keep some data in the cloud (for example, call history or data). SMS), Turn them off:
- Go to Settings → Mi Account → Xiaomi Cloud.
- Turn off the sliders next to unnecessary categories.
Annexes, SMS and the system settings cannot be transferred - they are restored only on Xiaomi phones.