How to cancel your subscription in Xiaomi: the complete guide

Xiaomi, Redmi and Poco smartphone owners often face a sudden charge from their bank account for services they may have forgotten or not activated on their own, such as automatic renewal of the Mi Cloud for storing photos, subscription to a music service or premium video library. It is important to understand that these services are often tied not only to the Mi Account account, but also to the payment systems Google Play or App Store, depending on your operating system.

The process of disabling automatic renewal can seem confusing due to the Chinese manufacturer’s extensive ecosystem: a user can activate a trial period, forget about it, and after a month receive an unpleasant surprise in the form of a write-off. Unsubscription is not just a way to save money, but also a necessary security measure to protect your personal data and finances. In this article, we will discuss in detail all possible ways to stop payments.

Bear in mind that the interface of the MIUI shell or the new HyperOS may have regional features, but the basic principles of account management remain the same for all devices of the brand. Unsubscribe through the settings of the Mi Account does not always stop write-offs if payment was tied directly through the app store, which is why you need to check several places in the system to ensure that you stop financial transactions.

Managing Subscriptions Through Mi Cloud

The most common reason for write-offs is cloud storage Mi Cloud. the service offers a base volume of 5 GB for free, but when you activate gallery synchronization or backups, the system often offers to expand the space. If you used a trial period or a paid tariff, you need to log in to your account settings to refuse further maintenance.

Go to your device’s settings menu and find the account section, which shows your current storage status and active options. Depending on the firmware version, the path may look like Settings → Mi Account or Settings → Cloud. Inside this section is all the data on the plan.

If you have a paid subscription, you will see a control or tariff change button. By clicking on it, you will be taken to the menu where you can choose to opt out of the service. The system may try to keep you from offering discounts or reduced storage instead of full cancellation, so read the text on the buttons carefully.

You will have a transition period during which you need to vacate space or download files to the device, and sync new data will cease immediately after the paid period expires.

Cancellation via Google Play on Android

Most transactions in the Android ecosystem are processed through the Google Play Store. Even if you signed up through the Xiaomi phone interface, the payment gateway could be redirected to Google servers. This is standard practice for secure payments. So checking subscriptions in your Google profile is a must.

To start, open the Play Store app on your smartphone. Click on the profile avatar in the top right corner of the screen. In the drop-down menu, select Payments and Subscriptions, then go to Subscriptions, and you'll see a full list of all active services linked to your Google account.

Find a service you want to use, like Mi Cloud or Mi Video, click on it to see details. There should be an "Unsubscribe" button at the bottom of the screen. Google can ask you a reason for the cancellation or suggest suspending the service instead of canceling it completely. Choose a full cancellation option to ensure there are no future charges.

⚠️ Note: Removing the Xiaomi app from your phone does not cancel your subscription! Payment is tied to your Google account and charges will continue until the end of the paid period or until the contract is manually terminated in the settings.

Sometimes the cancellation button may be inactive or absent, which may mean that the payment was made through a carrier or a third-party payment system, in which case you need to check other sections or contact the bank for support, and it is worth checking whether there is a family subscription, where access is controlled by the group administrator.

Disable auto payments in the App Store (iOS)

iPhone users who use Xiaomi services through apps available in the App Store manage subscriptions exclusively through Apple ID settings. iOS architecture does not allow apps to manage payment data independently, all transactions pass through Apple servers. This provides a high level of security, but requires knowledge of a specific path in the menu.

Open your iPhone settings and click on your username at the top of the list. Next, select Subscriptions. This section contains all active and expired subscriptions tied to your Apple ID. Find a Xiaomi app or service in the list.

If you see an active subscription, click on it. The details screen will show you the option "Cancel subscription." Confirm your action. If there is no cancellation button, and only options for changing the tariff, then the subscription has already been canceled and will not last for the next cycle.

Note that the App Store’s purchase history is long-lasting. If you can’t find an active subscription, check the Purchase History section, which may include “Expire” or “Cancelled” status, which will confirm that there are no future payments. Apple ID is the central node for all financial transactions on devices of this brand.

Web interface of the Mi Account

If you don't have the device on hand, or if you want to audit your connected services from your computer, you can use the web version of your account. Xiaomi's official portal allows you to manage your cloud storage and other services, and it's a convenient way to control your digital assets.

Go to account.xiaomi.com and log in using your phone number or email that is linked to your device. After logging in, look for the cloud or subscription section. The interface can be in English or Chinese, so use the built-in browser translator if necessary.

In the subscription management section, you will see the current rate and the date of your next payment. To cancel, select the appropriate option. The web interface often provides more detailed information about which devices are using your account, which is useful for checking for unauthorized access.

Changes made through the website are instant. However, synchronizing status on the smartphone itself can take some time, it is recommended to reboot the device after performing operations on the site to update the account status data, authorization in new devices also requires checking the security settings.

Refunds for an Error Subscription

If a charge has already occurred and you did not plan to renew your subscription, a refund issue arises.The refund policy depends on the platform through which the payment was made. Google and Apple have their own regulations that often allow you to refund funds for recent purchases, especially if it is the first contact.

For Android users, there is a dedicated Google Play support page, which asks you to find a transaction in your order history and select the option “Report a problem” or “I don’t recognize this purchase” or “I didn’t want to renew your subscription” and the system will prompt you to fill out a form where you want to briefly describe the situation.

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When requesting a refund, indicate that the subscription was made by accident or by a child and you did not notice the notification, which increases the chances of a positive decision in your favor.

In the Apple ecosystem, refunds are made via reportaproblem.apple.com. Log in with your Apple ID, find a payment and click "Request a refund." It's important to apply as soon as possible, preferably within 48 hours of a debit. Banking operators can also help in disputes, but this is a last resort.

⚠️ Warning: Abuse of refund requests may result in the blocking of future refunds. Use this option only in truly unforeseen situations.

The application process usually takes 2 to 5 working days, you will be notified of the status of the decision by email, if the refund is approved, the money will be returned to the card or account balance, depending on the method of payment, the time of transfer of funds depends on your bank.

Prevention and security of payments

To avoid a repeat of the unexpected write-offs, it is recommended to implement several rules of digital hygiene; Regular check of active subscriptions will help keep finances under control; Modern smartphones allow you to set up notifications about any spending.

Set up push notifications in the banking app to respond instantly to any write-offs. If you're doing a trial, immediately put a reminder on your calendar the day before the free term ends, and cost control is a key skill in the digital age.

Also consider using virtual cards with a subscription limit, some banks allow you to create separate cards for Internet payments, which can only transfer the necessary amount, which will limit the potential losses in the event of an error.

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Regularly checking the Subscriptions section of Google Play or App Store once a month is the best protection against unexpected expenses on forgotten services.

Remember to check what permissions are installed applications. Sometimes third-party programs disguise themselves as system or offer questionable services, remove unused applications, and check the list of devices that have access to your Mi Account.