Subscription to the movie search through the Xiaomi Mi TV can automatically renew, if you do not cancel it in time. Many users face the problem: money is written off, and how to disable the service is unclear. In this article, we will discuss all the current ways to cancel a subscription, including hidden PatchWall settings and alternative methods through the site or mobile application.
Xiaomi TVs are a feature of PatchWall, which manages installed services. There is no standard subscription menu like other Android TVs. So instructions for Sony or LG won't work. We tested all methods on Mi TV 4S, Mi TV Q1 and Mi TV A2 models (2020-2026) - they work the same way.
If you've tried canceling your subscription through the app menu and it didn't work, don't worry. 80 percent of the time, it's solved through Xiaomi account settings or the Kinopoisk site, and the key is to act quickly, because some of the options only work until the next debit date.
1.Cancel subscription via the Movie Search menu on the TV
The most obvious way is to use the app’s settings, but there are pitfalls: the Kinopoisk interface on Xiaomi TV is often cropped compared to the mobile version.
To find the cancellation option:
- Open the movie search app on the TV.
- Go to Profile section (the icon of the person in the upper right corner).
- Choose My Subscriptions or Subscription Management.
- Find an active subscription and click Cancel or Manage.
If there is no Cancel item, then the subscription is not tied to the Kinopoisk account, but to Xiaomi Account.
⚠️ Note: After cancellation, the subscription will remain active until the end of the paid period, for example, if you disabled it on the 15th and the renewal was on the 1st, access will remain until the 1st next month.
Make sure the TV is connected to the internet.
Sign in to the same Xiaomi account you signed up for
Check the balance of the card – sometimes the write-off happens immediately after cancellation.
Take a picture of the cancellation confirmation screen (in case of disputes)
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2. Disconnect via Xiaomi Account (if the subscription is linked to the account)
Many Xiaomi TV subscriptions are made through a single Xiaomi Account, especially if payment was made through Mi Pay, in which case you can cancel them only in your personal account:
Instructions:
- On the TV, go to Settings → Account and Security → Xiaomi Account.
- Choose Subscription Management or My Orders.
- Find the movie search in the list of active services.
- Click Unsubscribe and confirm the action.
If you don’t have this item on your TV, use the web version of Xiaomi Account:
- Sign in with the same login as you do on TV.
- Go to My orders. → Subscriptions.
- Find the Movie Search and cancel the auto renewal.
| Repeal method | Where does he work? | Time of processing |
|---|---|---|
| Through the Cinema Search app | Only if the subscription is linked to the Movie Search account | Instantly. |
| Xiaomi Account on TV | If you have paid through Mi Pay | Up to 24 hours. |
| Through the Xiaomi Account website | For all subscriptions made through Xiaomi | Up to 48 hours. |
| Through the Movie Search website | If the subscription is linked to an email | Instantly. |
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If you still renew your subscription after canceling, check your associated cards in Mi Pay. Sometimes the debit comes from another card that you forgot to delete.
3. Cancellation via the website of the Film Search (if the subscription is linked to an email)
If you registered on the Kinopoisk via mail, and not through Xiaomi Account, you can cancel your subscription on the official website:
- Go to kinopoisk.ru and log in.
- Hover over the profile avatar in the upper right corner.
- Choose My subscriptions.
- Find an active subscription and click Cancel Autorenewal.
If My subscriptions are not available, the service is linked to another account.
- 📧 Posts indicated at registration
- 📱 Phone number (if tied)
- 🔑 Social networks (Vkontakte, Google)
⚠️ Note: The website sometimes has a bug: after cancellation, the subscription remains active in the status "Payed". In this case, write in support via the feedback form indicating: Email account Date and amount of the last write-off Screenshot of the error (if there is one)
4 What to do if the subscription is not canceled?
If none of these methods worked, the problem may be:
- 🔄 Cash applications: Clear the Cinema Search data in the TV settings (Settings) → Annexes → Cinema search → Clear the cache).
- 🔒 Double-Based: Subscription can be linked to both Xiaomi Account and Movie Search account at the same time.
- 💳 Recurrent payment: If the payment was made through a bank, check the active subscriptions in the personal account of the card (for example, Sberbank Online). → Car payments).
If after cancellation the money continues to be written off:
- Contact the support of the Cinema Search via the form on the website or by email support@kinopoisk.ru.
- Write to Xiaomi Support (mi.com/support) with the following: Topic: Unauthorized Cinema Search Subscription Text: 1. TV Model: [specify] 2. Xiaomi Account: [email or phone] 3. Date and amount of the last debit: [specify] 4. Cancellation methods you tried: [list] 5. Screenshots (attach)
- Dispute the payment in the bank if the write-off occurred after the official cancellation (give the bank confirmation screenshots).
What do you do to support them if they ignore it?
5. How to avoid accidental subscriptions in the future
To avoid unexpected write-offs, follow simple rules:
- 🔍 Check the terms before confirming any "free trial" often with an auto-renewal hidden underneath.
- 📱 Use virtual cards to pay for subscriptions (e.g. Sberbank Virtual Card or Tinkoff) and are easy to block after payment.
- 🔔 Set up notifications from the bank about write-offs – so you will immediately know about unauthorized payments.
- 📅 Maintain a subscription calendar (e.g. Google Calendar) with renewal dates.
On Xiaomi TV, you can block payment via Mi Pay:
- Go to Settings → Account and Security → Payments.
- Turn off the option of Quick Payments or Automatic Payment.
- Remove the saved cards in Mi Pay.
6. Alternative methods: if nothing helps
If the standard methods don’t work, try radical measures:
Reset the application Kinopoisk to factory settings:
- Go to Settings → Applications → Film Search.
- Select Warehouse. → Clear the data.
- Reboot the TV.
- Go back to the app again – maybe the subscription will reset.
Removal and re-installation of the application:
- 🗑️ Remove the movie search through Settings → Annexes.
- 🔄 Reboot the TV.
- 📥 Install the app again from the PatchWall Store.
Resetting the TV to factory settings (extreme case):
⚠️ Warning: This method will remove all installed apps, Wi-Fi settings and accounts. Use it only if other methods have not worked. → On TV. → Settings reset. Select Erase All Data. After rebooting, reset your TV, but don't sign in to your old Xiaomi Account until you check your subscriptions.
If the subscription was issued through a telecom operator (for example, as part of a package from MTS or Beeline), it can be canceled only in the personal account of the mobile operator or by phone hotline.