How to cancel subscriptions to Xiaomi: all ways and life hacks

Why Xiaomi Subscriptions Continue to Write Off Money and How to Stop It

Have you noticed the strange account write-offs that come with Xiaomi, Mi Pay, or unknown services? You may have accidentally signed up for a paid subscription through the MIUI ecosystem, the branded shell of Redmi, POCO, or Xiaomi smartphones. Even if you don't remember the moment of activation, many services (from cloud storage to premium content in Mi Video) are connected in literally two clicks - sometimes just click on the banner in the system menu.

The problem is that Xiaomi defaults to link subscriptions to a Mi Account account, not a specific device, which means that even after resetting the phone to factory settings or buying a new gadget, write-offs can continue, and some services (such as Mi Cloud+) automatically renew if you do not manually disable the option 24 hours before the current period ends.

In this article, we will look at all the current ways to cancel subscriptions, from standard settings in MIUI to appeal for support, and also tell you how to return money for unwanted write-offs and avoid similar situations in the future.

List of popular Xiaomi subscriptions that charge money

Xiaomi ecosystem includes dozens of paid services, but most often users face write-offs for:

• 📁 Mi Cloud+ — Extended cloud storage (50GB to 2TB) is written off monthly or annually, even if you don't use backups.
• 🎬 Mi Video VIP — Premium access to movies and TV series in the Mi Video app, often connected through a trial period.
• 🎵 Mi Music VIP — unlimited listening to music without advertising. Integrated with system player.
• 🛡️ Mi Security Pro - Advanced Antivirus Protection and VPN. Many users confuse it with the basic version, which is free.
• 📱 Premium themes and wallpapers – paid themes in Topics → Shop. Write-offs can go for each downloaded theme separately.
• 🏠 Mi Home Pro – Premium Smart Home Management Features (e.g. Extended Scripts for Xiaomi Smart Home).

Trial periods are especially insidious: many services offer 7-30 days of free use, but are automatically renewed if you do not cancel your subscription in advance. For example, Mi Cloud+ can write off 99-299 rubles per month of storage if you forget to turn off the trial version.

How to cancel your subscription via MIUI settings (the fastest way)

If you are writing off from your smartphone or Xiaomi tablet, the first thing you need to do is check active subscriptions in your system settings, which works for most services tied to your Mi Account.

The instructions are relevant for MIUI 12-14 (including HyperOS on new models):

1. Open Settings → Xiaomi account (or Mi Account on older versions).
2. Go to Subscription Management (may be called Paid Services or Mi Pay).
3. Find an active subscription and tap it on the list.
4. Click Unsubscribe or Disable Auto Renewal.
5. Confirm the action by SMS or fingerprint (if two-factor authentication is enabled).

Important: After cancellation, your subscription will remain active until the end of the paid period, for example, if you canceled Mi Cloud+ on the 15th and the payment was before the 30th, access to the storage will remain until the end of the month, but there will be no more write-offs.

Unsubscribe from Mi Pay (if you don’t have access to your device)

If you have sold or lost a smartphone but the write-offs are ongoing, you can cancel your subscriptions via the web version of Mi Pay, Xiaomi’s payment service, which is also suitable for users who do not have access to the device (for example, after a theft).

Step-by-step:

1. Go to pay.mi.com and log in to your Mi Account.
2. Select My Orders from the menu → Subscriptions.
3. Find an active subscription in the list and click Management.
4. Choose Cancel Auto Renewal or Unsubscribe.
5. Confirm cancellation through SMS-code (will come to the number associated with the account).

⚠️ Note: If you don't remember the Mi Account password, restore it in advance. Without access to the account, you can't cancel your Mi Pay subscriptions, you'll have to contact the ID support.

How to get back money for unwanted write-offs

If you find a subscription charge that you didn't use, you can try to refund your funds. Xiaomi has a refund policy for some cases:

• 🔄 First debit after trial period – if you forget to cancel your subscription, you can refund your money within 14 days.
• 🤖 Automatic renewal without notice – if Xiaomi has not sent SMS or push on write-off.
• 💳 Fraudulent actions – if the subscription is executed without your knowledge (for example, through a phishing site).

For refunds:

1. Gather evidence: Screenshots of active subscriptions from Mi Pay. bank statement showing the amount and recipient (must be Xiaomi or Mi Pay.Photo SMS-Notice of write-off (if any).
2. Write in support of Xiaomi: via chat on the website mi.com/support. or by email: support@mi.com (for Russia) or service.ru@xiaomi.com.

• Mi Account number (email or phone number)
• Subscription name and date of debiting.
• Reason for refund (e.g., “did not realize the trial period would go into a paid trial”).

The application period is up to 10 working days, and if Xiaomi refuses, you can challenge the debit through the bank (transaction disputation), and file a statement in support of your bank with the same evidence.

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If you subscribe via Google Play (Android) or the App Store (iPhone), refund your money through these services. Xiaomi does not manage such write-offs!

Table: Comparison of ways to cancel Xiaomi subscriptions

How to Avoid Accidental Subscriptions in the Future

To avoid any more unexpected charges, follow these rules:

• 🔍 Check trial periods – immediately after activation, mark the end date in the calendar to cancel the subscription in advance.
• 📱 Turn off auto payments in Mi Pay → Settings → Automatic payments.
• 🛡️ Don’t save your cards in Mi Pay – use a one-time virtual card or a separate account with a limit.
• 📧 Set up write-off notifications in the banking app (for example, SMS Transactions from Xiaomi).
• 🧒 Limit purchases for children - in Settings → Parental controls block access to Mi Pay.

⚠️ Note: Some advertising banners in MIUI (For example, in the Topics or Mi Video section, you automatically connect your trial subscriptions when you click. To avoid this, turn off personalized ads in Settings. → Confidentiality → Advertising → Personalized advertising.

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Even after you cancel, check Mi Account every 1-2 months, and some services (such as Mi Cloud) can automatically resume when you update MIUI.

Frequent questions about Xiaomi subscriptions