How to disable subscription on the movie search through the TV Xiaomi: 5 proven ways

Canceling automatic subscription to the movie search through the Xiaomi TV often causes difficulties for users. the reason is the unobvious settings in the application, the lack of a direct “Cancel” button in some versions of the software, as well as the features of Google Play Billing on Android TV. If you notice a charge for a subscription that you did not plan to renew, or just want to save money – this guide will help you understand.

Unlike smartphones, where unsubscription takes a couple of clicks, on Xiaomi Mi TV, Redmi Smart TV or Xiaomi TV A Pro, the process can vary depending on:

• 📺 Television models (series Mi TV 4S, Mi TV Q1, Redmi X50, etc.)
• 🔄 Firmware versions (MIUI TV or Google TV)
• 💳 Payment method (linked card, mobile phone, Qiwi)
• 📱 Account type (Google, Xiaomi or guest mode)

We'll look at all the current cancellation options, including hidden settings, bug avoidances like "failed to cancel" and what to do if the money has already been written off. For convenience, there's an FAQ at the end of the article with answers to frequent questions.

1.Cancel subscription via the Kinopoisk app on the TV

The most direct method is to use the Kinopoisk app itself on Xiaomi TV. However, there are nuances: in some versions of the application, the cancellation button is hidden behind several menus, and in older builds (version below 5.12.0), it may not be at all.

Step-by-step:

1. Open the movie search app on the TV.
2. Go to Profile → Settings (the gear icon in the upper right corner).
3. Select Subscription or Active Subscriptions.
4. Find your subscription (like Film Search Plus or Premium) and click on it.
5. Click Subscription Management → Unsubscribe.
6. Confirm the action by following the instructions on the screen.

If there is no Unsubscribe button:

• 🔍 Check that you are logged in to the same account you signed up for.
• 📱 Try canceling via the mobile app Kinopoisk (instructions in the next section).
• 🔄 Update the app to the latest version via Google Play at TV.

⚠️ Warning: If you cancel your subscription in the middle of the paid period, access to content will remain until the end of the paid period. Money for the current month is not automatically refunded - you need to write in support of the Movie Search.

2.Cancel via the mobile application Kinopoisk

If you can't unsubscribe on your TV, the most reliable way is to use the Kinopoisk mobile app on your smartphone, which works even if the TV isn't connected to the Internet or you've had synchronization errors.

How to cancel:

1. Install the Cinema Search app on your smartphone (Google Play or App Store).
2. Sign in with the same account as you do on TV.
3. Go to Profile → Settings → Subscriptions.
4. Click on the active subscription and select Cancel.
5. Confirm cancellation in the pop-up window.

Advantages of this method:

• 📱 Works on any device, even if the TV is broken or sold.
• 🔒 Changes are synchronized with the Movie Search servers instantly.
• 📧 The email will confirm the cancellation (check the Spam folder).

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If you don't remember the password from your Kinopoisk account, restore it via email or a linked phone number. To do this, click Forgot the password? on the login screen.

3. Cancellation via Google Play (if subscribed via Google)

Many Android TV subscriptions (including Xiaomi) are made through Google Play Billing, in which case you can cancel them directly in your Google account settings without even going to the Kinopoisk app.

Instructions:

1. Open on TV Settings → Accounts and sync → Google.
2. Select your account and go to Google Account Management.
3. In your TV browser or computer, click on the link: https://play.google.com/store/account/subscriptions.
4. Find the Movie Search subscription in the list and click Manage → Unsubscribe.
5. Please indicate the reason for the cancellation (optional) and confirm.

If the subscription is not displayed on Google Play:

• 💳 It may be processed via another payment method (e.g. Qiwi or mobile phone).
• 🔄 Check all Google TV-linked accounts.
• 📅 Subscription could be made through the website of the Kinopoisk - then you need to cancel there.

4.Cancel via the Movie Search website (for subscriptions without Google Play)

If the subscription was issued directly through the website of the Kinopoisk (for example, when paying by bank card or Qiwi), it can be canceled only in the personal account on the computer or phone.

Step-by-step:

1. Go to the website of the movie and log in.
2. Click on the profile avatar in the upper right corner and select My subscriptions.
3. Find an active subscription and click Control.
4. Choose to Disable Auto Renewal or Unsubscribe.
5. Confirm the action by SMS or email (if required).

What to do if the site does not allow you to cancel your subscription:

• 🔄 Try another browser (such as Chrome or Firefox).
• 📧 Check the email associated with the account, it may have received an email with instructions.
• 🛠️ Clear the browser cache or try in incognito mode.

5.Cancel via Film Search Support (if nothing helps)

If all of the above methods did not work, you can contact the support of the Film Search Service.

• 🔄 Subscription is automatically extended despite cancellations.
• 💳 The money has been written off, but no access to the content has been granted.
• 📵 The cancellation button is not in the personal account.

How to contact support:

1. Email: support@kinopoisk.ru.
2. Or use the feedback form: kinopoisk.ru/help.
3. Specify in the email: Email or phone associated with the account, date and amount of the last debit, Screenshot of the error (if any).

The response time is 1 to 3 business days, and if the question is urgent (such as unauthorized write-off), please indicate this in the subject line: "Urgent: unauthorized subscription cancellation".

⚠️ Warning: If you subscribed via Apple ID (Apple TV or iPhone), you can only cancel it in Apple ID → Subscriptions. Movie Search does not manage such payments.

6.What to do if the money has already been written off?

If your subscription is automatic and you haven't canceled it yet, you can try to get your money back.

• 🕒 The earlier you write, the better the chances.
• 📄 Return Terms (Cinema Search and Google Play are different).
• 💳 Payment methods (card, mobile phone, e-wallet).

Procedure:

1. For Google Play subscriptions: Click on the link: Refund request. Select the reason: "Did not want to renew your subscription." Specify the details (date, amount) and submit the request.
2. For direct payments (card/Qiwi): Write in support of the Movie Search requesting a refund, attach a screenshot of the card statement or payment history, link to the refund rules: user agreement (paragraph 5.3).

If the payment was made through the mobile operator:

• Contact the operator (MTS, Beeline, MegaFon).
• Please note that the subscription was issued without your consent.

The refund request is up to 14 days, and if you are denied, you can:

• 📞 Call the bank and challenge the payment (for cards).
• 📝 Write a complaint to the FAS (if the write-off is fraudulent).

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You can only refund your subscription within 14 days of the cancellation, after which time, Movie Search and Google Play will refuse to return by default.

FAQ: Frequent questions about cancelling a subscription on the Movie Search