Where to look for phone records on Xiaomi: 5 proven ways

You searched for an important conversation on your phone, but you can't find where Xiaomi stores call records? This problem is familiar to many MIUI users - standard system settings are not always obvious, and conversation recording functions can be hidden or disabled by default. Depending on the model (Redmi Note 12, POCO X5, Xiaomi 13, etc.), firmware versions and regional restrictions, the ways to access records vary.

In this article, we’ll look at all possible storage locations, from the built-in Phone app to hidden folders in the file manager, and learn how to enable automatic recording, why some conversations may not be saved, and what to do if Suddenly records disappear after the MIUI update.

1. Standard Phone app: where 90% of users are searching

The first place to look is the built-in Phone app (the handset icon on the home screen), which is where most Xiaomi, Redmi and POCO models store their records, but access to them depends on the MIUI version:

• 📱 MIUI 12–14 (Global/European version): Records are displayed in the history of calls near the contact (mic icon).
• 🌍 MIUI China/India: Recording feature may be disabled due to local laws – manual activation required.
• 🔄 Old versions (MIUI 11 and below: Records are hidden in the Records menu inside the Phone app».

To find the records:

1. Open the Phone app.
2. Go to History (the icon of the clock at the bottom of the screen).
3. Find the right contact – if the conversation was recorded, there will be a microphone icon or the inscription Record.
4. Click on the recording to listen to or share it.

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If there's no record icon, but you're sure the conversation was recorded, try clicking on the contact itself in the story and flipping down. In some versions of MIUI, the records are hidden there.

⚠️ Note: On smartphones with MIUI for the European Union (EEA) Call recording function may be blocked by default due to GDPR. To activate it, manual adjustment is required (see Section 3).

2. File Manager: Where the records are physically stored

If the records are not displayed in the Phone app, they can be found manually through the file manager, and all audio files of the calls are stored in a secure folder of the system, the path to which depends on the model:

To open the folder:

1. Launch Files (the standard file manager of Xiaomi).
2. Enable the display of hidden folders: click ⋮ → Settings → Show hidden files.
3. Follow one of the paths above (depending on the model).
4. Record files are usually named by template: Call_[number [date].amr.

If the folder is empty, check:

• 🔍 Record settings in the Phone app (possibly saved disabled).
• 🗑️ File Manager Recycle Bin - Records could be deleted automatically.
• ☁️ Cloud storage Mi Cloud (if synchronization is enabled).

3. How to enable call recording if the function is disabled

On some MIUI firmware (especially for the EU), call recording is blocked by default to activate it:

Open the "Phone" appendix" → ⋮ → Settings

Find the "Talk Recording" section (or "Call Recording")

Activate the "Automatic recording" switch

Select contacts or numbers to record (or "All calls")

Save settings and restart the phone-->

If the “Recording conversations” section is not in the settings, try:

1. Install an alternative call app (such as Truecaller or Cube Call Recorder) that supports recording.
2. Update MIUI to the latest version – in new firmware, the function may appear.
3. Use it. ADB-commands for forced inclusion (only for experienced users).

⚠️ Note: In some countries (e.g. the United States or Germany), recording calls without the consent of the interlocutor is prohibited by law.

Yeah, all the important conversations.

Only selected contacts

No, I don't use this function.

I don't know how it works.-->

4.Mi Cloud Cloud Storage: Record Synchronization

If your Xiaomi has Mi Cloud sync enabled, call records can be automatically uploaded to the cloud to find them:

1. Open the Mi Cloud app (or go to i.mi.com).
2. Sign in with the same account as on your phone.
3. Go to the Records or Other Files section.
4. Look for the CallRecord folder or files with the.amr/.m4a extension.

Please note:

• ☁️ Cloud records are stored for a limited time (usually 30-90 days) if you have a free rate.
• 🔒 Files in Mi Cloud are encrypted – you can download them only through the official application.
• 📱 If you reset your phone to factory settings, cloud records can be restored within 15 days.

To enable automatic upload of records to the cloud:

1. Go to Settings → Accounts and Sync → Mi Cloud.
2. Find the Sync of Records section and activate it.
3. Choose which types of records to keep (calls, voice notes, etc.).

5. Third-party applications: alternative recording methods

If the built-in MIUI tools are not suitable, you can use third-party programs.

To configure a third-party application:

1. Download the program from Google Play (e.g. Cube Call Recorder).
2. When you first start, grant permissions to Record audio, Contacts and Warehouse.
3. In the application settings, select the save format (e.g. MP3 instead of AMR for better quality).
4. Specify the folder to save (it is better to choose /storage/emulated/0/CallRecords/, so as not to be confused with system files).

⚠️ Note: Some recording apps (e.g. Boldbeast) require manual audio source selection in settings. Voice Communication or Media mode is usually suitable for Xiaomi.

6.Recovering deleted call records

If the records were deleted accidentally, you can try to restore them, and success depends on how long it took and whether the phone was used after the deletion:

• 🗑️ File Manager Recycle Bin: Open Files → Check if there are files with the.amr extension or.m4a.
• 🔧 Recovery Programs: DiskDigger or Recuva (requires root access for deep scanning).
• ☁️ Mi Cloud: If sync is enabled, records can be stored in the cloud even after being deleted from your phone.

To recover via DiskDigger:

1. Install the app from Google Play.
2. Select Full Scan (requires root).
3. Filter results by file type: Audio → AMR/M4A.
4. Save the recovered files to a safe place (e.g., on the SD-map).

If the record was deleted long ago (over 30 days), the chances of recovery are minimal – the data could be overwritten with new files, in which case only a backup from Mi Cloud or Google Drive will help.

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The faster you start recovering from deletion, the better the chances of success, and each new record or application you install reduces the likelihood of old files being returned.

7. Frequent problems and their solutions

Xiaomi users often encounter common mistakes when working with call records, and here are the most common ways to fix them:

If all records are missing after the MIUI update, try:

1. Check /storage/emulated/0/MIUI/backup/CallRecord/ – sometimes the system backs up before the update.
2. Reverse to the previous firmware version (if the records are critical).
3. Contact Xiaomi with the model and MIUI version – they can provide a recovery tool.

FAQ: Answers to popular questions