Where to see Xiaomi contacts: all ways to communicate with support and service

Searching for official Xiaomi contacts often turns into a quest: the brand’s website is scattered in different sections, and in search engines the first lines are occupied by fraudulent hotlines and irrelevant numbers. Meanwhile, the correct contacts depend on your country, the type of device (Redmi, POCO, Mi TV) and even the method of purchase (official or “gray” import). In this article, the phones, email, chats and addresses of Xiaomi service centers for Russia, Kazakhstan, Ukraine and Belarus, as well as instructions on how to avoid fraud when applying for support.

It's important to understand that Xiaomi doesn't provide a single call center for all countries, for example, a number for Russia won't work in Kazakhstan, and a call through the global site mi.com can take weeks, we collected proven channels of communication, including hidden support pages, and explained when to call, and when to write to chat or come to the service center in person.

Xiaomi’s official contacts in Russia: phones, email and chats

In Russia, Xiaomi works through a local distributor, Mi-Ru (official website: mi-russia.ru), which is responsible for warranty service, return and replacement of devices.

• 📞 Hotline phone: 8 800 700-64-64 (Call free in Russia. 09:00 before 21:00 Moscow time, no weekends.
• ✉️ Support email: support@mi-russia.ru (respond 1–3 workday).
• 💬 Official chat: on Telegram (@XiaomiRussiaSupport) or through the widget on the site mi-russia.ru (button "Write to chat" at the bottom of the screen).
• 📍 Head office address: 16 Leo Tolstoy St., Moscow (postal index 119021).

Note: number 8 800 700-64-64 is intended only for devices purchased in official stores (Mi Store, "Svyaznoy", "M. Video" etc.). If you purchased a smartphone on AliExpress or in a "gray" store, support will refuse assistance - contact the seller.

To speed up the processing of the request, prepare:

• 📄 Check or invoice (for warranty cases).
• 🆔 IMEI Devices (find in Settings) → The phone).
• 📦 Serial number (indicated on the box or under the battery).

Xiaomi Contacts in Kazakhstan, Ukraine and Belarus

In the CIS countries, Xiaomi is represented through local partners, so contacts differ. Below are the verified data for 2026:

⚠️ Attention: In Ukraine with 2022 Xiaomi official support suspended due to sanctions 0 800 305-646 may not answer – in this case, write to email or contact authorized service centers (list at mi-ua.com).

Kazakhstan and Belarus have the same rules as Russia: the warranty applies only to devices purchased from official dealers. If you purchased a smartphone in Rozetka (Ukraine) or Kaspi (Kazakhstan), but the seller is not an authorized partner of Xiaomi, warranty repair will be denied.

How to find contacts of Xiaomi service centers

If your device is warranty but requires repair (such as a broken screen or a faulty battery), contact authorized service centers (ASCs) and their list is officially published on the websites of local distributors:

• 🇷🇺 Russia: mi-russia.ru → Support → Service centres.
• 🇰🇿 Kazakhstan: mi-kz.kz → Guarantee → Map of the SCC.
• 🇧🇾 Belarus: mi.by → Service → Addresses.

To check if the center is official:

1. Go to the distributor’s website of your country.
2. Enter the name of your city + "Xiaomi Service Center"
3. Check the address and phone number against the site, and if the center isn't listed, it's an informal workshop, and the warranty doesn't apply.

⚠️ Attention: In Moscow and St. Petersburg, there are fraudulent “service centers” that offer “accelerated repairs” for cash, often using unoriginal parts and cancelling warranties. Official ASCs never require cash payment, only on a check card.

How to contact Xiaomi via social networks and messengers

If your hotline is busy and your email isn’t responding, try emailing Xiaomi’s official social media accounts. This isn’t always fast, but sometimes support responds faster than traditional channels.

• 📘 VK: @vk.com/xiaomirussia (respond 1–2 days).
• 📷 Instagram: @xiaomi_russia (direct).
• 🐦 Twitter/X: @XiaomiRussia (They are less likely to respond, but you can try).
• 💬 Telegram: @XiaomiRussiaSupport (quickest).

When you access social media:

• 📌 Attach a photo of the check and IMEI device.
• 📝 Briefly describe the problem (for example: Redmi Note 12 does not turn on after the update, check from M. Video enclosed»).
• 🔄 If you do not respond within 24 hours, duplicate the message to another channel (e.g., from the VK Telegram).

💡

If you are asked to go to private messages, first check that the account is verified (blue tick). Scammers often create copies of official pages with similar names.

What to do if Xiaomi does not respond to requests

If you have written in support, but there is no response for more than 3 working days, act according to the algorithm:

1. Check the Spam folder in your mailbox – sometimes emails from Xiaomi get there.
2. Call the hotline and clarify the status of your application (name the ticket number, if it was assigned).
3. Write to another channel (for example, if you do not answer your email, try Telegram).
4. Please contact Rospotrebnadzor (for Russia) if the warranty case is ignored.

⚠️ Note: If you were denied warranty repairs due to "mechanical damage", but you are sure that the production defect (for example, a bloated battery without falls), request a written refusal with an examination.

Contacts for business partners and wholesale buyers

If you represent a company and want to become an official Xiaomi dealer or purchase a batch of devices in bulk, contact the sales department:

• 🇷🇺 Russia: b2b@mi-russia.ru (dealership).
• 🇰🇿 Kazakhstan: sales@mi-kz.kz.
• 🌍 Global partners: global@xiaomi.com (only for large orders).

Cooperation will require:

• 📑 Company details (INN, OGRN).
• 📊 Procurement Plan (which models and in what quantity).
• 🏢 Point of Sale Addresses (if you are a retailer).

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Xiaomi does not work with individuals at wholesale prices, the minimum batch for dealers is from 50 devices of the same model.

Common Mistakes When Finding Xiaomi Contacts

Users often encounter problems when trying to contact Xiaomi, and here are the most common mistakes and how to avoid them:

• 🔍 Use old numbers, for example, there's still a number on the Internet. 8 800 555-64-64, But he doesn't work with 2023 The current year: 8 800 700-64-64.
• 🌐 The support there answers English and does not solve the issues of guarantee in Russia/CIS.
• 💰 Payment for "accelerated repairs" Official service centers do not charge for warranty repairs (unless the defect is not covered by warranty).
• 📱 Install unofficial firmware. If you flashed your smartphone through Fastboot or TWRP, warranty is cancelled.

Another common problem is scam sites that masquerade as Xiaomi support, which can offer “paid help” or ask for a short number of SMS messages, and Xiaomi’s official support will never ask for a fee for a consultation or SMS.

FAQ: Answers to Frequent Questions About Xiaomi Contacts