Pay-per-view 24TV subscriptions on Xiaomi TVs are often activated by accident, through a trial period, in-app banners or automatic renewal. If you notice a charge for a service you do not use or just want to save money, it is important to properly deactivate your subscription. In this article, we will discuss all the current ways to disconnect, including hidden Mi TV settings, work through the 24TV site and alternative methods for older models.
Xiaomi TVs feature an integrated payment system through Mi Account that can link subscriptions to an account, rather than a specific device, which means that even after resetting the TV subscription can remain active, and we will show you how to check all possible disconnect points to avoid re-debitions.
1. disable 24TV subscriptions via Xiaomi TV menu
The most direct way is to deactivate the subscription directly in the Mi TV interface, which works for most models released after 2019 (Mi TV 4S, Mi TV Q1/Q2, Redmi Smart TV, etc.).
Instructions:
- 📺 Turn on the TV and go to the main menu by pressing the Home button on the remote control.
- 🔍 Find the 24TV app (usually under "Applications" or "Video").
- 💳 Launch the app and log in if you need to. In the upper right corner, tap the profile icon (or the "Settings" gear").
- 📄 Select My Subscriptions or Subscription Management, and you will see the status (active/inactive) and the date of the next decommissioning.
- ❌ Click Unsubscribe and confirm action.The system may suggest switching to a free rate - refuse.
Appendix 24TV| My subscriptions section checked |Cancel button pressed |Cancel button Confirmed disconnection in pop-up window |Exit from account (optional)
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⚠️ Note: On some firmware, after cancelling your subscription in the app, it may remain active in Mi Account, signaled by a notification such as "Subscription is valid until [date]." №3.
2.Delete 24TV application as an alternative method
If the subscription is linked to an app (not an account), it can be deactivated by completely removing the program from the TV, a method that is suitable for Xiaomi models on Android TV 9.0 and later.
Step-by-step:
- Press the Home button on the remote to open a list of all apps.
- Find 24TV and highlight it (don't run it!).
- Press and hold the OK button on the remote, and the context menu will appear.
- Choose Delete (or Uninstall) and confirm.
- Restart the TV (Settings → Device → Reboot).
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If the Remove button is inactive, the application is system-based, in which case, try turning off auto-update for it in Settings → Apps → 24TV → Auto-update.
⚠️ Note: Deleting the app does not guarantee cancellation of your subscription if it is linked to a Mi Account or a bank card. After deleting, check your card statement in 1-2 days - if the write-offs continue, use other methods from this article.
3. Disconnect via Mi Account (if the subscription is linked to the account)
Many Xiaomi users are faced with a situation where 24TV subscription is not tied to the TV, but to their Mi Account, which means that even after resetting the TV or deleting the application, write-offs will continue.
How to check and disable:
- 🌐 Go to the official Mi Account website and log in.
- 📋 From the menu, select Subscription Management (or My Subscriptions in English).
- 🔎 Find the 24TV list and click Cancel.
- 📅 The system may offer a deferred cancellation (e.g. until the end of the paid period) – choose Cancel immediately.
What to do if there is no “Subscription Management” item?
Critical: If you don't cancel your Mi Account subscription, it will automatically continue even after the app is removed from the TV, a point that users often miss, leading to unexpected write-offs in a month or two.
4.Cancel subscription through the site or support 24TV
If previous methods failed, the subscription could be made directly through 24TV service, not through Xiaomi.
Algorithm of action:
- Open the 24TV website (or 24TV Russia, depending on the region).
- Sign in with the same email you used when paying (usually from Mi Account).
- Go to the Personal Cabinet → My subscriptions.
- Find an active subscription and click Management → Cancel.
- If the section is missing, write in support via the feedback form or to email support@24tv.ua (for Ukraine) / support@24tv.ru (for Russia). In the letter, specify: Email, linked to the subscription; Phone number (if attached); Last 4 digits of the card from which the funds are written off; Screenshot of the statement indicating the amount and date of the write-off.
| Communication | Time to respond | Required information |
|---|---|---|
| Chat on the site | 5-30 minutes | Email, card number (partial) |
| 1-3 working days | Screenshot of the extract, FIO | |
| Hotline phone | Instantly. | Subscription number (from SMS) |
⚠️ Warning: 24TV support can request proof of identity (passport scan or selfie with document) This is standard procedure for fraud protection, but be careful not to send data through unreliable channels.
Using the TV menu |Delete the application |Mi Account|Site 24TV|Bank support |Not yet succeeded
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5. Verification of auto payments through a bank or payment system
Sometimes 24TV subscription is issued as a regular payment directly through the bank, bypassing Xiaomi or 24TV systems. This is true if you paid by card through a bank form on the service website.
How to check and disable:
- 🏦 Go to your bank’s personal account (Sberbank Online, Privat24, Alpha-Click, etc.).
- 🔄 Find the section "Regular payments", "autopayments" or "subscriptions".
- 🔍 In the list, look for payments with names: 24TV, Xiaomi Subscription, Mi Payment.
- ❌ Cancel payment and save confirmation (screenshot or PDF).
For popular banks, the path to settings:
- Sberbank: Autopayments → Active. → 24TV/Xiaomi
- Tinkoff: Payments → Regular → Management
- PrivatBank: My Autopayments → Media and TV
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If the bank does not have an online cancellation feature, call the hotline and ask to block the debits on the recipient's details.
6. Reset Xiaomi TV to factory settings (last resort)
If all previous methods failed, and subscriptions continue to charge, you can do a complete reset of the TV, which will delete all data, including saved accounts and app settings, and use this method only as a last resort, as it requires reconfiguration of the TV.
How to reset Xiaomi TV:
- Open the Settings (button with a gear on the remote).
- Go to Device → Reset settings (or System → Reset to factory on new firmware).
- Enter. PIN-code (by default 0000 or 1234 if you have not changed it).
- Confirm reset. The TV will reboot and return to its original settings.
⚠️ Attention: After discharge:
- 🔄 Link Mi Account again, but don’t restore backup – it can return subscription settings.
- 🚫 Do not re-install the 24TV app unless you plan to use it.
- 📱 Check the card statement in 3-5 days - sometimes write-offs are delayed.
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Resetting the TV does not cancel the subscription if it is tied to a Mi Account or a credit card, but only deletes local data on the device.
Frequent Mistakes and How to Avoid Them
When you turn off a 24TV subscription, users often make critical errors that lead to repeated write-offs.
Error 1: Cancellation in the app only, without checking your Mi Account
Many people think that it is enough to click "Cancel" in the 24TV, but if the subscription is tied to the Xiaomi account, it will remain active.
Error 2: Delete the card from your Mi Account without cancelling your subscription
Some users simply delete the linked card, thinking that it will stop the debits, but 24TV may continue to attempt debiting, which will lead to the bank blocking the card for “unsuccessful transactions.” First cancel the subscription, then delete the card.
Mistake 3: Ignoring email notifications
24TV and Xiaomi send renewal emails 3-5 days before they cancel, and they have a direct link to cancel, and if you don't check emails linked to Mi Account, you might miss the chance.
Error 4: Using informal methods
On the Internet you can find tips for blocking IP-24TV addresses via router or change DNS. These methods do not cancel subscriptions, but only restrict access to content.