How does the warranty card on the Xiaomi phone look like: photo, sample and authentication

When buying a smartphone Xiaomi, Redmi or POCO Many users face confusion over warranty documents, and unlike many brands, Xiaomi does not issue a classic paper warranty card in the usual format. Instead, an electronic registration system is used, and a physical document is often replaced by a check or a certificate, raising questions about how to confirm a warranty, what to do when a defect occurs, and how to distinguish a forgery from the original?

In this article, we will discuss what the warranty card for Xiaomi phones in 2026 actually looks like, what documents confirm the manufacturer’s warranty obligations, and what to do if you lose a check or box, and how to verify the authenticity of the warranty through official services and what to do in disputes with service centers.

What replaces the warranty card from Xiaomi in 2026

There is no traditional paper warranty card, like Samsung or Apple, complete with Xiaomi phones, instead of an electronic warranty system, where the supporting documents are:

• 📄 A cash receipt is the main document confirming the date of purchase and place of purchase.
• 📦 Original packaging with a sticker IMEI — The box must have a serial number that matches the phone.
• 🔢 IMEI phone – a unique device identifier that is checked during warranty repair.
• 📱 Electronic registration in the Xiaomi database – when activating the smartphone, the data is automatically recorded in the manufacturer’s system.

Important: if you bought the phone from the official Mi Store or from an authorized partner (for example, Svyaznoy, M. Video, Wildberries marked "Official Warranty"), the warranty is valid for 12 months from the date of purchase.

In some cases, such as when buying from the Mi Store, a warranty certificate can be issued — a small A5 piece of paper with the Xiaomi logo, serial number and store seal — but even this document does not replace a check: without it, the warranty is invalid.

Photo and sample of Xiaomi warranty card (if issued)

As mentioned, Xiaomi does not have a classic warranty card, but in some countries (for example, in Russia until 2023) it issued a certificate of warranty service.

Importantly, since 2023, even such certificates have ceased to be issued in most countries, including Russia, and now the warranty is confirmed only by a check and registration in the Xiaomi database.

If you've been issued a document like this, keep it -- it makes it easier to repair, but it's not mandatory. IMEI.

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Take a picture of the check, the box with IMEI And the serial number (in About phone settings) immediately after you buy it, which will save you if your documents get lost.

How to verify the authenticity of Xiaomi warranty

To make sure your phone is listed in Xiaomi’s warranty database, follow the following steps:

1. Check it out. IMEI: Go to Settings. → The phone. → General information → IMEI. Write down both numbers (if the phone supports two) SIM-map).
2. Compare it to the box: The sticker of the original packaging must be the same IMEI. If it doesn’t match, the phone could have been changed or it was unoriginal.
3. Check out Xiaomi’s database: Go to the site mi.com/global/verify (For global versions, or order.mi.com (for Chinese models) IMEI serial number.
4. Check with the seller: If you bought in the official store, request confirmation of warranty by order number.

If the system makes a mistake or does not find your IMEI, It could mean:

• ❌ Telephone gray (brought from abroad without official delivery).
• ❌ The device is fake (a clone under the Xiaomi brand).
• ❌ Warranty period expires (check activation date).

What to do if you lose your warranty card (check) on Xiaomi

Losing a check doesn't mean automatically losing a guarantee.

If the check is lost, but the purchase was by bank card:

1. Ask the bank statement on the operation indicating the store and the amount.
2. Contact the store with a passport - they are obliged to issue a duplicate check (according to the law of the Russian Federation).
3. At the service center present: Passport Box with IMEI Bank statement or duplicate check

⚠️ Warning: Without a check, service centers have the right to refuse warranty repairs, even if the phone is original!

If you bought your phone online (like on Wildberries or Ozon), check:

• 📧 Order confirmation letter (it contains order number and date).
• 📱 Messages from the marketplace in the personal account.
• 🏷 Barcode label on the box (sometimes duplicates order data).

How much warranty is valid on Xiaomi and what it covers

Standard warranty conditions for Xiaomi, Redmi and smartphones POCO 2026:

Important: warranty only applies in the country of purchase, for example, if you bought Xiaomi 13T In Germany, in Russia it will not be accepted under warranty (and vice versa), except for models with global firmware (labeled Global Version), but they are not repaired in all service centers.

What is not a guarantee case:

• 💥 Cracks on the screen or body (even if the phone fell by itself).
• 💧 Traces of fluid intake (moisture indicators are triggered when in contact with water).
• 🔧 Self-repair or replacement of components.
• 📉 Battery discharge due to natural wear (covered only in factory marriage).

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If the service center refuses warranty repair, request a written refusal indicating the reason. With this document, you can contact Rospotrebnadzor or an official representative of Xiaomi.

How and where to get Xiaomi warranty repair

If your phone is eligible for warranty conditions, follow the instructions:

1. Find the official service center: List of authorized SCs on the site mi.com/ru/service/center. Avoid “unofficial” workshops – they don’t have access to original parts.
2. Prepare documents: Passport Check (or duplicate) Box with IMEI The phone itself (preferably reset to factory settings)

Sign up for a diagnosis.

Many SCs are pre-registered, and the diagnosis is free, but it can take 1-3 days.

Get the acceptance certificate.

It should indicate the fault, the period of repair (usually up to 45 days) and the list of works.

Average repair time:

• 🔋 Battery replacement: 3-7 days.
• 📸 Repair of the camera: 5-10 days.
• 🔄 Replacement of motherboard: 14-30 days (depending on the availability of spare parts).

⚠️ Warning: If a service center offers to pay for repairs despite a valid warranty, ask for written explanations, a common ploy is to write off damages as "non-warranty" without proof.

If you don’t have an official SC in your city, you can send your phone by mail (for example, via SDEC or PEK) to the nearest service center. Xiaomi pays both ways for transportation, but only if a confirmed malfunction.

Frequent Xiaomi warranty issues and how to fix them

Xiaomi users often face the following difficulties:

1. If you have installed custom software (e.g. LineageOS), the service center may refuse repairs. Solution: Before you hand over your phone, return the stock firmware via Fastboot or Mi Flash Tool. How to return the original firmware? Download the official firmware for your model on the Miui Download website. Use the Mi Flash Tool in Clean All mode for a full reset.
2. Sometimes new phones (especially from China) are not registered in the system.Solution: contact support via support.xiaomi.com and provide a photo of the check, box and IMEI.
3. Grey import (phone from abroad) If the phone is purchased abroad, the warranty is valid only in the country of purchase. Solution: check with the seller whether it is possible to issue an international warranty (for some models available for an additional fee).
4. Fake Xiaomi (Clone) If you check IMEI The system is making an error, and the phone has suspicious labels (e.g., "Xiaomii" or "Redmmi"), which are likely fake. Solution: return the phone to the seller or demand compensation.

If the service center refuses to accept the phone under warranty without good reason, you have the right to:

• 📝 Write a complaint to Rospotrebnadzor.
• 📱 Contact Xiaomi via social networks (for example, VKontakte).
• 🏛 Sue in court (if the amount of damage exceeds 10 000) ₽).

FAQ: Answers to Frequent Questions About Xiaomi Guarantee