Where on Xiaomi Redmi to save phone records: a complete guide to finding files

Have you turned on a recording of a conversation on Xiaomi Redmi but can't find a file? Or accidentally deleted an important audio recording and want to restore it? The problem is that MIUI hides the recordings of calls in an unobvious way — they don't lie in the standard Downloads or Music folder, as many people expect. Moreover, the path to files depends on the firmware version, smartphone model, and even the recording method (built-in voice recorder vs. Calls app).

In this article, we will analyze all possible storage locations for conversation records on the Redmi Note 12/11/10 Pro, POCO X5/F5 and other Xiaomi devices.

• 📁 Exact paths to folders with records in MIUI 12, 13, 14 and HyperOS
• 🔍 How to find files through a Explorer, PC or File Manager
• 📱 Why records may be lost and how to recover them
• ⚙️ Settings that affect audio retention

And if you use third-party recording apps (such as Cube Call Recorder or ACR), we will separately tell you where they store data.

1. Standard place of storage of records in MIUI

By default, the built-in call recording feature in Xiaomi Redmi saves files in a hidden system folder. The path depends on the firmware version:

• 📂 MIUI 12/13: /storage/emulated/0/MIUI/sound_recorder/call_rec/
• 📂 MIUI 14 / HyperOS: /storage/emulated/0/Android/media/com.android.providers.media/call_recordings/
• 📂 Old versions (MIUI 10-11): /storage/emulated/0/Recordings/Call/

Important: these folders are hidden from the user in the standard MIUI Explorer.

1. Open any file manager (e.g. Total Commander or FX File Explorer)
2. Enable the display of hidden files in the manager settings.
3. Going down one of those paths.

Record files are usually.m4a or.amr formats and are named after the template:

CallRecord_YYYYMMDD_HHMMSS_XXXXXXXXXX.m4a

where XXXXXXXXXX — telephone number.

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If the folder is empty, check if the call recording is enabled in the Phone app settings: Settings → Call recording → Save records.

2. How to find records through the built-in voice recorder

Many users confuse recording calls and recording voices via voice recorders. If you used the Sound Recorder app to record a conversation manually (for example, by turning on speakerphone), the files will lie elsewhere:

To open these files:

1. Launch the Dictaphone app (Mic icon).
2. Click on the three dots in the upper right corner → My records.
3. All audio files, including those made during the calls, will be displayed here.

3. Search for records via PC (the most reliable way)

If you can't find files on your phone, connect Redmi to your computer via USB, which works even if the folders are hidden in MIUI:

Enable USB debugging in Settings → About Phone → MIUI version (click 7 times)

Select the MTP file transfer mode when connecting

Open This Computer → [Redmi Model] → Internal Memory

Use search by keywords: call_rec, record,.m4a

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On Windows:

1. Connect the phone with the cable and select File Transfer (MTP) mode.
2. Open this computer. → Find the Redmi device.
3. In the address bar of the conductor enter the path: \%%%%%%\Internal storage\MIUI\sound_recorder\call_rec\ (Replace \%Disk Number\% with the letter of your device, such as F:).
4. If there is no folder, try searching by extensions: type in the search bar.m4a or.amr.

On a Mac:

Use Android File Transfer and follow the same path. If the files don't show up, check the visibility settings for hidden files in the program.

4.Why Call Records Are Lost and How to Recover Them

A common problem: the user is sure that the recording was made, but the file is not.

• ⚠️ Auto-cleaning: MIUI can delete old records automatically if Settings option is enabled → Warehouse → Cleaning up garbage → Auto-cleaning.
• 🔄 Resetting: After resetting to factory settings, all records are deleted without recovery (unless there was a backup).
• 📱 Recording error: If there was not enough memory during the conversation or a failure occurred, the file may not be saved.
• 🔒 Encrypted storage: On some models (e.g. Redmi) K50) records are stored in an encrypted folder /data, rootless.

How to recover deleted records:

1. Check the Recycle Bin: In MIUI 14+, deleted files enter Explorer → Recycle Bin and are stored there for 30 days.
2. Use Recovery Programs: 🖥️ Recuva (Windows) 📱 DiskDigger (Android, requires root for deep scanning) 🍎 EaseUS MobiSaver (Mac)

Check the cloud copies:

Mi Cloud

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You can only recover records if you don't write new data to your phone after you delete it, and every new record or app installation reduces your chances of success.

5. MIUI settings affecting record retention

If records are not saved or disappear, check these settings:

1. Write permission: Go to Settings → Annexes → Application management → Phone. → Permits and make sure that included: 🎤 Microphone 💾 Warehouse

Format of conservation:

In Settings → Call Record → Audio format, select High Quality (M4A) if it is important to keep all the details of the conversation. AMR format takes up less space but is worse in quality.

The save folder:

In the same settings, you can choose whether to save records to your internal memory or SD-map (if installed).

On Redmi models with HyperOS (e.g. Redmi Note 13), the path to recordings has changed: they are now stored in /Android/media/com.miui.voicerecord/ and are not displayed in the gallery.

6. Third-party recording applications: where they store files

If you are using third-party programs (such as Cube Call Recorder, ACR, or Call Recorder by Lovekesh), the paths to the files will be different:

Important: Some applications (like Cube) don't save records to public folders.

1. Open the recording app.
2. Go to the Settings section → Save folder.
3. Copy the path and paste it into the file manager address bar.
4. ☁️ Through the cloud: Upload files to Google Drive, Mi Cloud or Dropbox. Open the cloud on another device and download the records.
5. 📲 Through instant messengers: Send audio files to yourself in Telegram (save without compression) or WhatsApp.
6. 🔗 Through FTP-server: Use applications like FX File Explorer or Solid Explorer to organize FTP-server on the phone and download files over Wi-Fi.

⚠️ Note: when transmitted via instant messengers (for example, Viber or WhatsApp), files may be compressed, which will worsen the recording quality.

8. Frequent errors and their solutions

Let’s look at the typical problems and ways to fix them:

• 🚫 «Recording not saved": Check if there's enough space on the phone. MIUI It requires a minimum of 500 MB of free space to record calls. Also make sure that the Phone app settings have enabled the option to Save Records.
• 🔇 «Recording is cut off": This may be due to battery optimization.Add the Phone app to exceptions: Settings → Battery → Optimizing the battery → All applications → Phone. → Not optimize.
• 📵 «I can't see the file with the records": "Maybe the records are saved on the SD-Check the path. /storage/XXXX-XXXX/Android/data/com.android.providers.media/files/call_recordings/ (where XXXX-XXXX — ID your memory card).
• 🔒 «Files protected": On some models (e.g. Redmi Note 12 Pro)+) The recordings are encrypted. To listen to them, you need to use a built-in player. MIUI Or transfer files to the PC and play through VLC.

If there is no option, update your firmware or use a third-party app.