Where on Xiaomi Redmi 10 Pro are stored phone records: full guide 2026

Introduction: Why Call Records Are “Hidden” From Users

You turned on a call recording on Xiaomi Redmi 10 Pro, but you can't find the file after the call is over? This is a typical situation: the manufacturer hides audio files in non-obvious folders, and the standard MIUI file manager doesn't always display them. The reason is the architecture of the system: the records are considered "service data" and are stored by default in secure directories that are not available without special rights.

An added challenge is that MIUI 13 and later has changed the path to writing from previous versions, and if you upgraded the firmware, the old instructions from the Internet will be useless. In this article, we will look at current ways of finding files, including hidden folders, cloud backups and alternative access methods, and find out why records can be spontaneously deleted and how to avoid this.

Official place of storage: folder MIUI/sound_recorder

By default, Redmi 10 Pro saves conversation records in the device’s internal memory along the way:

/storage/emulated/0/MIUI/sound_recorder/call_rec/

The files are.amr or.mp3 (depending on the settings of the application "Dictophon") and are named by the template: rec_YYYYMMDD_HHMMSS.amr. For example, rec_20260515_143022.amr — record 15 may 2026 yearly 14:30.

To see this folder:

1. Open the File Manager application**.
2. Go to the Internal Storage section.
3. Turn on the display of hidden files (click on the three dots in the upper right corner → Show hidden files).
4. Find the file. MIUI → sound_recorder → call_rec.

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If the folders sound_recorder No – check if the recording feature is enabled in the phone settings: Settings → Annexes → Phone. → Record conversations. Without activating this option, files are not created.

Alternative paths: where else can records be stored

If in a folder call_rec empty, check out these locations:

• 📁 /storage/emulated/0/Recordings/Call/ — Standard location for recordings made through third-party applications (e.g. Cube Call Recorder).
• 📁 /storage/emulated/0/Android/data/com.android.providers.media/ — Temporary files may be stored if the recording is interrupted.
• 📁 /storage/emulated/0/Download/CallRecordings/ — folder.
• ☁️ Mi Cloud – If sync is enabled, records can automatically be uploaded to the cloud (check Settings). → Xiaomi account → Mi Cloud → Backup).

Pay special attention to the Android/data/ folder. It is hidden by default and requires root rights or a file manager with access to system partitions (for example, Solid Explorer or FX File Explorer).

Why records disappear: 4 common reasons

Redmi 10 Pro users often face a problem: there are records in the call list, but there are no files in the folders.

1. Autoclean: MIUI deletes old records when space is scarce (threshold less than 10% of free memory).
2. Cache reset: Clearing the data of the Phone or Recorder app erases all unsaved files.
3. Application Conflict: Third-party writing programs (such as ACR) can overwrite system files.
4. Firmware Update: After the MIUI upgrade, the path to folders may change, and old records may get lost.

To prevent data loss:

• 🔄 Move your recordings to your PC or cloud regularly (instruction below).
• 📱 Turn off autocleaning in Settings → Warehouse → Cleaning up garbage → Settings.
• 🛡️ Use a separate write application (such as Boldbeast) that saves files to a custom folder.

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System records (.amr) take up 3-5 times less space than.mp3, but are of poorer quality. If it is important to save all the details of a conversation, change the format in the voice recorder settings.

How to transfer records to PC or cloud: step-by-step instructions

To avoid losing important conversations, export them from your phone.

🖥️ Through USB-cable Windows/macOS)

1. Connect Redmi 10 Pro to your computer via USB.
2. Select File Transfer (MTP) mode in the notification on your phone.
3. Open the folder Internal storage → MIUI → sound_recorder → call_rec.
4. Copy.amr/.mp3 files to any folder on your PC.

☁️ Through the Mi Cloud

1. Open your Settings → Xiaomi Account → Mi Cloud.
2. Turn on synchronization for "Dictophone" and "Phone".
3. Log to i.mi.com from PC, log in and download the entries from the Backup section.

📲 Through Telegram or mail

For single files:

1. Open the file manager, find the record.
2. Click Share → select Telegram (to yourself in Save Messages) or Gmail.
3. Send the file and download it to the PC.

Enable the display of hidden files

Check the free space on the PC/cloud

Connect your phone to MTP mode

Copy files, not move them (in case of an error)

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Third-party applications for recording: pros and cons

If the standard Redmi 10 Pro functionality doesn’t suit you, consider alternatives.

⚠️ Note: Google Play apps may not record calls on devices with MIUI 12+ Due to the limitations of Android 10+. To bypass, you will need to disable battery optimization for the recording program or use ADB-team:

adb shell dumpsys deviceidle whitelist +com.app.name

What to do if records are not saved: diagnosing problems

If the files do not appear in any of the folders, follow these steps:

1. Check the phone settings: 📞 Go to Settings. → Annexes → Phone. → Recording of conversations. 🔊 Make sure that Automatic Recording or Manual Recording is enabled.

Update the firmware

Some versions of MIUI 13.0.4–13.0.6 had an error that caused the recordings to not be saved. Update to the latest stable version via Settings → About Phone → System Update.

Check the permits.

Open Settings → Applications → Permissions Management → Microphone and make sure the Phone app has access to the microphone.

Reset your phone settings

If nothing helps, reset the Phone app settings (Settings → Apps → Phone → Storage → Clear Data).

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If the MIUI update has stopped saving the records, try to roll back to the previous firmware version via the Mi Flash Tool.

FAQ: Frequent questions about Redmi 10 Pro conversation recordings