Where to look for call records on Xiaomi Redmi Note 8 Pro: a complete guide with memory cards and the cloud

Why Call Records 'Disappear' and Where to Look for Them First

You turned on the recording of the conversation on Xiaomi Redmi Note 8 Pro, but now you can not find the file? The problem is familiar to many owners of Xiaomi smartphones — the standard application “Dictophon” and built-in call recording feature store audio files in non-obvious folders, and sometimes even “hide” them from the user. In this article, we will analyze all possible storage places: from internal memory to cloud services, and also tell you how to recover records if they disappeared after an update or reset.

The Redmi Note 8 Pro (codename begonia) features the fact that the call recording is implemented through the Phone system application, not through third-party programs, which means that files are saved by default to secure folders that do not appear in the standard file manager. In addition, after upgrading to MIUI 12/13/14, the storage logic may have changed, as we will discuss below.

Standard storage location: folder MIUI/sound_recorder

80% of the time, the Redmi Note 8 Pro calls are recorded here:

/storage/emulated/0/MIUI/sound_recorder/call_rec/

To get there:

1. Open any file manager (such as the built-in Files or Total Commander).
2. Go to the root folder of internal memory (also known as /storage/emulated/0/).
3. Find the file. MIUI, later sound_recorder, And inside — call_rec.

The files here are.amr or.mp3 name rec_20260515_143022.call, where:

• 📅 20260515 - Record date (year, month, day).
• ⏰ 143022 – Time (hours, minutes, seconds).
• 📞.Call – extension that indicates the recording of a call (not to be confused with regular audio recordings!).

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If the folders sound_recorder No, check if the call recording is enabled in the phone app settings. → Record calls and activate the option.

Alternative places: where can the records be stored?

If in a folder call_rec It's empty, don't panic, it could have been saved in one of these places:

⚠️ Note: If you have used a third-party application to record (for example, ACR Or call recorder, files can be stored in their own folders, ACR keeps records here:

/storage/emulated/0/ACR/

How to find records if the folder sound_recorder idle

Situation: You know for sure that the recording was being done, but the standard file folder doesn't. What do you do?

1. Check the filters in the file manager. Enable the display of hidden files (in Total Commander: Settings → Display → Show hidden files).
2. Use search. Type.call or in the file manager search bar rec_.amr.
3. In MIUI, deleted files can be temporarily stored in /storage/emulated/0/.trash/.
4. Connect your smartphone to your PC. Sometimes Windows or macOS will “see” files that aren’t displayed on your phone.

If nothing helps, try to restore records with the help of specialized programs:

• 🔍 DiskDigger (for Android) – looking for deleted audio files.
• 💾 Recuva (for PC) – if you connect your phone as a drive.
• 📱 GT Recovery – works without root rights.

How to transfer records to your computer or the cloud

The files you find are best copied to a safe place, and here are 3 proven ways to do so:

1. Through USB-cable: Connect the Redmi Note 8 Pro to PC. Select file transfer mode (MTP). Copy the folder. call_rec hard-drive.
2. Through Mi Cloud: Go to Settings → Xiaomi Account → Mi Cloud. Enable sync to record calls (if you have an option). Download files from i.mi.com.
3. Through messengers: Select files in the file manager. Click Share and select Telegram, WhatsApp or email. Send the recordings to yourself.

What to do if the recordings are not reproduced

Sometimes.amr or.call files don't open with standard players. Here are the ways to solve this:

• 🎵 Install a specialized player (for example, VLC or AMR Player).
• 🔄 Rename the extension from.call to.amr (sometimes helps).
• 📱 Check the file on another device (possibly a problem in the phone's codec).
• 🛠️ Convert the format via Online-Convert or Audacity.

⚠️ Warning: If you hear only noise or the recording is broken, it may mean that the file is corrupted. AMR Repair Tool or refer to the original source (for example, call back the subscriber and record the conversation again).

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Files with the.call extension are regular audio recordings, simply renamed by the system, and can be opened by any player that supports.amr or.mp3.

How to set up automatic storage of records in the cloud

To avoid losing records when your phone is reset or broken, set up automatic synchronization:

1. Open your Settings → Xiaomi Account → Mi Cloud.
2. Enable Media Sync (if the option is available for your region).
3. Install a third-party cloud (like Google Drive or Yandex Disk) and set up autoboot from the folder call_rec via cloud storage application.

For Google Drive:

1. Download the Google Drive app.
2. Go to Settings → Backup.
3. Add the folder. /MIUI/sound_recorder/ synchronized.

⚠️ Note: In some regions (e.g. the EU), Xiaomi is disabling cloud synchronization of call records due to privacy laws.

FAQ: Frequent questions about recording calls on Redmi Note 8 Pro