Where in Xiaomi Redmi 9 Pro store conversation records: search, save and restore

Why recordings of conversations can “disappear” from your phone

Have you ever tried to find an important recording of a conversation on the Xiaomi Redmi 9 Pro but couldn't remember where it went?This problem is familiar to many Xiaomi smartphone users.The fact is that the MIUI system (firmware from Xiaomi) handles audio calls differently from standard Android. Records can be stored in non-obvious folders, automatically deleted when cache is cleared, or even encrypted to protect privacy.

In this article, we’ll look at all possible locations for Redmi 9 Pro records, from standard folders to hidden system directories, learn how to manually locate files, recover deleted records, and set up automatic saves, and explain why some records can disappear without a trace after upgrading MIUI to version 12.5+ and how to avoid this.

1. Standard folders for recording conversations in MIUI

By default, Call Recorder (or Global firmware) stores files in specific system directories, which are located depending on the MIUI version and the regional firmware of your Redmi 9 Pro.

The main ways where to look for:

• 📁 /storage/emulated/0/MIUI/sound_recorder/call_rec/ — main folder for records in most versions MIUI.
• 📁 /storage/emulated/0/Recordings/Call/ — alternative path in global firmware (for example, for the European version of Redmi) 9 Pro).
• 📁 /storage/emulated/0/Android/data/com.android.incallui/files/CallRecordings/ — hidden folder used in MIUI 12.5 newer.

To open these folders, use any file manager (such as the built-in Explorer or Solid Explorer). If the folder is not, check the recording settings (for more on this in the next section).

⚠️ Attention: B MIUI 13+ records can be automatically encrypted. If you see files with the.enc extension or.m4a.enc, You can't listen to them without special tools, and you'll need root access or official software from Xiaomi to decrypt them.

2. How to Enable and Configure Recording Conversations

If the recordings are not saved at all, first check if the function is activated. In Redmi 9 Pro, this is done through the Phone app:

1. Open the phone application (pipe icon).
2. Press three points (⋮) top-right → Settings.
3. Select Call Recording (or Call Recording in the global version).
4. Activate the Write automatically switch or select Write manually.

Important settings:

• 🔄 File format: By default —.m4a (AAC), You can choose.amr to save space.
• 📁 Conservation folder: B MIUI 12+ You can specify the user path (for example, to the SD-map).
• 🗑️ Autoclean: Disable the option to delete old records if you want to save all files.

If the entry option is not in the menu, it means:

• 🚫 Your firmware does not support recording (relevant for some regions due to privacy laws).
• 🔄 We need to update. MIUI Update to the latest version (see Updates and Records section»).

3. Search for hidden and deleted records

If the records are missing from the standard folders, you can try to restore them.

Method 1: Search through the file manager

Use Built-in Explorer or Total Commander with hidden file displays enabled:

1. Open the conductor menu → press three points (⋮) → Settings → Enable Showing Hidden Files.
2. Enter the search for.m4a or.amr.
3. Check the folders: /data/com.android.providers.media/ (root required) or /sdcard/MIUI/.

Method 2: Recovery through specialized programs

If the files have been deleted, try:

• 🛠️ DiskDigger – Searches for audio files even after formatting.
• 🔍 Recuva (for PC) - connect your phone in File Transfer mode.
• 📱 GT Recovery – works without root, but with limitations.

⚠️ Warning: Don't install recovery software on the same partition where the records were stored! This can overwrite deleted files. Use SD-map.

4. Cloud services and backup

If you don't want to lose records, set up automatic backups. In Redmi 9 Pro, you can do this through:

• ☁️ Mi Cloud: Go to Settings → Xiaomi account → Mi Cloud → Backup and enable the Call Records option.
• 📁 Google Drive: Use the Automate or Tasker app to automatically download new files from your folder /MIUI/sound_recorder/.
• 🔗 Telegram: Set up a bot @SaveAudioBot, which will keep the records in the "Selected».

Important: Mi Cloud only provides 5GB of free space, and if you have a lot of records, files older than 30 days can be automatically deleted.

1. Go to Mi Cloud → Settings → Storage Management.
2. Turn off the Auto Clean option.
3. Manually download important records on the PC.

💡

Create a separate folder in Google Drive and set up automatic sync through the FolderSync app, so the records will be duplicated to the cloud immediately after creation.

How to export records from Mi Cloud to PC

If the files are already uploaded to the cloud:

1. Go to i.mi.com and log in.
2. Go to Backups → select Redmi 9 Pro.
3. Find the CallRecordings folder and download the archive.

5.Recording problems after MIUI update

Many Redmi 9 Pro users find that after upgrading to MIUI 12.5, 13 or 14, the records are no longer saved.

• 🔒 New privacy restrictions: In some regions (e.g. EU), recording calls is prohibited at the firmware level.
• 📱 Changing Storage Paths: Folder /MIUI/sound_recorder/ maybe transfer to /Android/data/.
• 🔄 Resetting: After the update, permissions for the Phone application are sometimes reset.

How to get the record back:

1. Check permissions: Settings → Applications → Application management → Phone → Permissions → Enable Audio Recording and Storage.
2. Reset the settings of the Phone app: in the same menu, click Storage → Clear data (this will not delete records, but reset settings).
3. Install an alternative recording app, such as Cube Call Recorder ACR or Boldbeast (works even on locked firmware).

⚠️ Attention: Redmi 9 Pro with firmware for India (MIUI INDIA) Call recordings can be disabled due to local laws, and then only a global update will help.

💡

If the MIUI update has left the records missing, first check the /Android/data/com.android.incallui/files/ folder, where they can be moved automatically.

6. Alternative ways to record conversations

If the built-in feature doesn't work, use third-party apps.The best options for the Redmi 9 Pro are:

How to set up Cube Call Recorder ACR:

1. Download the app from Google Play.
2. When you first start, grant permissions to Record audio, Phone and Warehouse.
3. In the settings, select Record Source: 1 (Voice Call).
4. Specify the folder to save (for example, /CallRecordings/ on SD-map).

Important: Some apps (like Boldbeast) require you to turn off battery optimization for the Redmi 9 Pro:

1. Go to Settings → Battery and Performance → Battery Consumption Management.
2. Select No restrictions for the recording application.

7.Security and legal aspects

Recording conversations is not only a technical issue, it's also a legal one, and different countries have different laws.

• 🇷🇺 Russia: It is allowed to record conversations if you are a participant (Article 23 of the Constitution of the Russian Federation).
• 🇪🇺 EU (GDPR): Consent of the second participant of the conversation is required.
• 🇺🇸 Laws vary by state (California requires consent of all participants).

Tips for the safe use of records:

• 🔒 Store files in encrypted form (for example, in the Secure Folder folder from Samsung or through Cryptomator).
• 🗑️ Delete unnecessary records, especially if they contain personal information.
• 📢 Warn the interviewer about the recording (not only polite, but also legal in most countries).

⚠️ Note: Redmi 9 Pro with firmware for China (MIUI China) records can be automatically sent to Xiaomi servers for "quality check." To disable this, go to Settings → Additionally. → Confidentiality → Send an error report and disable the option.

FAQ: Frequent questions about recording conversations on Redmi 9 Pro