You had an important conversation on the phone, turned on the record, but now you can't find the audio file? With Xiaomi Redmi 9, this problem occurs more often than you think, the fact that the MIUI system distributes records to different folders depending on how they are created — through a standard phone application, third-party programs or even hidden system directories.
In this article, we will not only list all possible places where a recording of a conversation can be stored, but also explain why files sometimes “disappear” from a phone’s memory, how to restore them if they were deleted, and what to do if the recording is not saved at all. We will pay special attention to the nuances of the Redmi 9 on different versions. MIUI (11 to 14), because the location of the files may be different.
Warning: If you have used third-party recording apps (like Cube Call Recorder or ACR), the search algorithm will be different — read about this in a separate section.
1. Standard Storage: Records folder in internal memory
In 80% of cases, audio files with conversations on Redmi 9 are saved here:
/storage/emulated/0/Recordings/CallRecord/Or alternative path (depending on MIUI version):
/storage/emulated/0/MIUI/sound_recorder/call_rec/To get there:
- Open the Files app (yellow folder icon).
- Go to the tab "Local storage» → «Internal memory».
- Find the Recordings or MIUI folder.
- Inside will be a subfolder with records (CallRecord or sound_recorder).
The files here are usually.amr or.mp3 name Call_20260515_143022.amr (If the folder is not available, check the recording settings (more on this below).
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If the Recordings folder is empty but you have recorded it, try enabling the hidden files in the Files app (three dots in the upper right corner → Show hidden files).
2. Alternative paths: where else may lie the record
If there is nothing in the standard folder, check these locations:
- ☁️ Cloud storage: Xiaomi Cloud or Google Drive - if automatic sync is enabled. Check Records or CallRecord folders in the cloud.
On Redmi 9 with MIUI 12+, records can be duplicated in /storage/emulated/0/Download/CallRecord/ if the phone considers them “downloaded” (for example, after recovering from a backup).
3.Why records can "disappear" and how to fix it
Redmi 9 users often experience recordings suddenly disappearing, and here are the main reasons and solutions:
| Problem. | Reason. | Decision |
|---|---|---|
| Records are not retained. | There is no recording permission for the phone application | Go to Settings → Applications → Application Management → Phone → Permissions and turn on “Audio Record” and “Storage”. |
| Files disappear after rebooting | Cleaning the cache by a system or application | Move the records to another folder (like Download) or turn off automatic cleanup in Settings → Storage → Cleanup. |
| Records are cut or interrupted | Limitation of duration in settings | In the Phone app, go to Settings → Record conversations → Record duration and set “No restrictions”. |
| No sound on the tape. | Conflict with other applications that use a microphone | Close all background programs (especially messengers with voice messages) before recording. |
Important for Redmi. 9: if you're updating MIUI s 11 before 12/13, Old records could have stayed in the folder of the old version of the system (/storage/emulated/0/MIUI/v11/sound_recorder/). Check it before cleaning the memory!
How to recover deleted records?
4. Conversation Recording Settings: Where to Find Them and What to Change
To keep your records stable, check these parameters:
- Open the phone application (pipe icon).
- Click on the three dots in the upper right corner → “Settings”.
- Select “Talk Record” (on some versions of MIUI, the item is called “Auto Record”).
- Make sure that options are included: 🔘 «Record all calls" (or "autorecording»). 🔘 «Save records" (sometimes hidden in additional settings). 🔘 «Show a recording notification" (to remember the function enabled).
Recording folder
Redmi 9 with MIUI 13/14 may require additional permission to access the microphone during the call.
Settings → Privacy → Permits → Microphone → Phone (include)Auto-recorded on.|Permits for microphone and storage|The right path of conservation is indicated|Cache cleaning for the "Phone" application is disabled"-->
5. entries from third-party applications: where to look for files
If you use alternative recording software (e.g. Cube Call Recorder, ACR, Boldbeast), the storage paths will be different.
- 📱 Cube Call Recorder: /storage/emulated/0/CubeBackup/ or /storage/emulated/0/CallRecorder/. Files in.cube format (to be converted to.cube.mp3 via the application).
- 🔊 ACR (Another Call Recorder): /storage/emulated/0/ACR/. Folders broken down by contacts: ACR/Phone number/.
- 📞 Boldbeast Call Recorder: /storage/emulated/0/Boldbeast/. Supports the preservation of SD-map Boldbeast/external_sd/).
- ☁️ Truecaller: Records are stored in the Truecaller cloud (access via the web version or application in the section "Records»).
For these applications, their own rules apply:
⚠️ Note: Program side may conflict with built-in recording function MIUI. If you use both at the same time, one of the records may not be saved or clipped. Turn off the standard entry in your phone settings if you use third-party software.
Also note that some apps (like Boldbeast) require manually specifying the audio source in the settings. Redmi 9 is usually suited to Mode 1 or Mode 6 (depending on the Android version).
6. How to export and reserve records
To avoid losing important audio files:
- Copy to your computer: Connect Redmi 9 to your PC via USB (select File Transfer Mode), find the folder with the records (see sections above) and copy the files to your hard drive.
- Upload to the cloud: Open the Files app, highlight the entries you need → Share → select Google Drive, Mi Cloud or Dropbox.
- Send yourself by mail: Select files → Share → Email → Enter your email.
Create a backup copy through MIUI:
- Go to Settings → About Phone → Backup and enable saving the phone application data.
Tip: If you have a lot of records, archive them in.zip right on your phone (Files app → highlight files → compress) and this will save space and simplify transfer.
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Clean your records folder regularly, which can take up gigabytes of memory over time, for example, an hour of.amr audio weighs ~5MB, and an hour of.mp3 audio weighs up to 50MB.
7 What to do if the records are not saved at all
If your phone doesn’t record conversations despite all settings, check:
- 🔇 Operator-level ban: In some countries (e.g. EU) recording calls is prohibited by law.
- 🛠️ Firmware errors: On Redmi 9s MIUI 12.5 was a known error that caused the records to not be saved. MIUI 13+.
- 📵 Conflict with other modules: Disable Google Assistant or other voice assistants – they can intercept the audio stream.
- 🔋 Savings in charge: In Ultra-Economic mode or with low battery charge (<15%) The recording can be automatically disabled.
For diagnosis:
- Try to record a test call (for example, to another number).
- Check if the recording notice appears during the conversation.
- Install a third-party app (like ACR) and try writing through it.
If nothing helps, reset the settings of the phone application:
Settings → Applications → Application Management → Phone → Storage → Clear data⚠️ Warning: This operation will delete all of the app's settings, including call history and stored records!