How to remove the “Send Error Report” pop-up on Xiaomi: reasons and solutions

You're using a Xiaomi, Redmi or POCO smartphone, and suddenly the annoying notification comes back on the screen: "Send an error report." The window pops up every 5 minutes, interferes with work, and after you press "Cancel" or "Send" comes back again. What is the reason for this behavior of the system, and how to permanently disable the sending of error reports without harming the device?

This problem is typical for devices based on MIUI 12/13/14 and the new HyperOS, especially after firmware updates or resetting settings. 80% In some cases, system failures, conflicting applications, or errors in Xiaomi services are to blame, but the good news is that you can fix this yourself without resorting to the services of a service center. 7 proven ways to resolve the problem.

Why does the “Send Error Report” window pop up all the time?

MIUI/HyperOS automatically detects malfunctions in Android applications and components, prompting the user to send data to developers, which normally appears once after a critical failure, but if a notification pops up every few minutes, it signals deeper problems:

• 🔄 Cyclical system process error – for example, failures in com.android.systemui or com.miui.home that restart automatically.
• 📱 Conflict after firmware updates – especially relevant for transitions between versions MIUI (For example, 13 to 14) or when installing HyperOS.
• 🧩 Damaged application data – cache or system service settings (e.g. Mi Account, Security, Theme Manager).
• 🛠️ Incorrect operation of Google services – if the device uses GMS (Google Mobile Services instead of Google Mobile Services HMS (Huawei Mobile Services).
• 📡 Connection problems with Xiaomi servers – if the system can’t send a report and repeats the attempt.

According to statistics of service centers, most often the problem occurs on models Xiaomi 11/12/13 series, Redmi Note 10/11/12 Pro and POCO F3/F4/F5 after installing beta versions of firmware or manual update via fastboot. Less often - on budget devices (Redmi 9A/10A) due to a lack of RAM.

Method 1: Reboot the device and clean the cache of system applications

Start with the simplest, forced reboot, which helps in 30% of cases if the error is caused by a temporary failure:

1. Press the power button for 10-15 seconds until the screen goes out.
2. Wait 30 seconds and turn on your smartphone again.

If the reboot didn’t help, clear the cache of system applications:

1. Go to Settings → Applications → Application Management.
2. Click on the three dots in the upper right corner and select “Show System Processes”.
3. Find and clear the cache for the following applications: Mi Account (Xiaomi account), Security (Security), Theme Manager (Themes) System UI (System interface)

Important: Do not clear the data ("Erase Data") for these applications - this can cause system failure!

⚠️ Warning: If after cleaning the cache, the smartphone began to brake or overheat, perform a soft reset (see Method 4.

Method 2: Disable sending error reports in settings

MIUI and HyperOS have a hidden option that allows you to completely disable reporting, but the path to it depends on the firmware version:

If the option is missing or inactive, try an alternative method through the ADB-commands (see Method 5).

💡

If some features (e.g., sync with Mi Cloud) have stopped working after disabling error reports, turn the option back on and use Method 3 or 4.

Method 3: Removing updates for system applications

Often, the problem occurs after you automatically update your system applications via Google Play or Mi App Store, for example, an update to your Mi Account or Security may contain bugs to return a stable version:

1. Go to Settings → Applications → Application Management.
2. Find a problem app (like Security) and click on it.
3. In the upper right corner, click on three dots and select “Delete Updates”.
4. Confirm the action and restart the device.

If the Remove Updates option is inactive, the application is built into the firmware, in which case rollback to the factory version (Method 4) or installing a patch through Magisk (for advanced users) will help.

⚠️ Note: Do not remove updates for Google Play Services or Miui System – this may result in loss of functionality (for example, push notifications or push notifications will stop working). NFC).

Method 4: Resetting settings to factory settings (without data loss)

If previous methods failed, do a soft reset, which will delete settings and cache, but save your files (photos, videos, documents) and is effective 90% of the time if the problem is caused by a software failure rather than a hardware malfunction.

Instructions:

1. Go to Settings → About the phone → Reset settings.
2. Select “Reset” (not “Erase all data!”).
3. Confirm the action and wait for the reboot (it will take 5-10 minutes).
4. Once turned on, configure the device again, but do not restore the settings from the backup – this may return the error.

Method 5: Disable reports via ADB (for advanced users)

If standard methods don’t work, you can force the sending of reports via Android Debug Bridge (ADB), which requires connecting the smartphone to a PC.

Instructions:

1. Download and install ADB Tools on your computer.
2. Turn on the developer mode on your smartphone (see Method 2) and activate “Debugging by USB”.
3. Connect the device to your PC and open the command prompt (cmd) in the folder with adb.exe.
4. Enter the commands in turn: adb devices (should appear your device) adb shell settings put global bugreport_in_power_menu 0 adb shell settings put global send_action_app_error 0
5. Reboot your smartphone.

If the Send Report window continues to appear after the reboot, try an alternative command:

adb shell pm disable-user --user 0 com.miui.bugreport

⚠️ Note: Disabling system services through ADB This method can cause some functions to work unstable (for example, air updates or sync with Mi Cloud.

Method 6: Fastboot Flashing (extreme case)

If the bug appeared after the firmware update and does not disappear even after the reset, it may be that the firmware is installed with errors, in which case a clean flashing through fastboot will help.

You'll need:

• 🖥️ A computer with installed Xiaomi drivers and ADB/Fastboot.
• 📄 Official firmware for your model (download from Xiaomi website).
• 🔋 Battery charge of at least 50%.

Step-by-step:

1. Unpack the archive with the firmware in the folder from fastboot.exe.
2. Turn off your smartphone and press Volume Down + Power to enter fastboot mode.
3. Connect the device to the PC and launch the file flash_all.bat (for Windows or flash_all.sh (for macOS/Linux).
4. Wait for the process to be completed (10-15 minutes) and restart your smartphone.

Important: This method deletes all data on the device, and after firmware, Mi Account may need to be activated again (if it is linked to the device).

💡

Fastboot flashing is the most radical, but also the most effective way to fix system errors, and only use it if other methods have failed.

Method 7: Contact Xiaomi Service Center

If none of these methods worked, the problem may be related to:

• 🔧 Hardware malfunction (damage to memory, motherboard).
• 📲 Locking the bootloader (if the device was unlocked unofficially).
• 🔒 Damage to section /system (For example, after a failed rooting).

In these cases, self-intervention can make things worse. Contact a Xiaomi authorized service center to describe the problem.

• The device model and firmware version.
• When the “Send Report” window first appeared.
• What methods of elimination you have already tried.

As a guarantee, such repairs are usually free, unless the problem is caused by mechanical damage or unofficial modifications (rooting, custom firmware).

FAQ: Frequent questions about the "Send Error Report" pop-up window