How to Send an Error Report to Xiaomi: 5 Ways to Work

Have you ever faced a situation where Xiaomi’s smartphone suddenly reboots, apps fly out and the camera refuses to focus? Or the Mi Home smart bulb doesn’t respond to commands and the Mi Robot robot vacuum cleaner forgets the room map? Sending an error report isn’t just a way to complain, it’s a real chance to speed up the bug fix in the next updates. However, many users do it wrong: describe the problem too vaguely, don’t attach logs, or choose the wrong communication channel.

In this article, we will discuss all the official ways to send reports – from the built-in Feedback tool to the Internet. MIUI You'll learn how to describe the bug in as much detail as possible, what system logs developers need, and what to do if Xiaomi's response is delayed, and hidden chips to help keep your report from getting lost among thousands of others.

It’s important to understand that Xiaomi analyzes user reports as a priority if they contain technical data (logs, screenshots, videos). A simple message “Bluetooth is not working” is ignored 90% of the time. We will show how to automatically collect logs and attach them to the report – this takes less than a minute, but increases the chances of fixing the bug by 5 times.

1. Sending a report through the Feedback app (built into MIUI)

The fastest and most effective way is to use the standard Feedback app, which is available on all Xiaomi, Redmi and other smartphones. POCO. It automatically collects system logs, which is critical for diagnosing a problem.

To find the app:

• 🔍 Open the Settings. → Annexes → All apps and find Feedback (or “Feedback»).
• 📱 On some firmware, the application icon is hidden - type the word "feedback" in the search by settings».
• 📌 If the application is removed, restore it through Settings. → Annexes → Remotely.

How to fill out the report correctly:

1. Select the problem category (e.g. System, Applications, Network).
2. Specify the device model (it pulls up automatically, but check the correctness).
3. Describe the bug in as much detail as possible: ⏱ When the problem occurred (after updating, installing the application, etc.). 🔄 How often does it occur (constantly, once a day, with specific actions). 📱 Steps to playback (e.g., Open the Chamber) → Switch to the front. → App flies out»).

screenshot

video

logistic

Why is this method better than others?

⚠️ Note: Feedback reports are fed directly into Xiaomi’s database and analyzed by algorithms. If the same problem is described by multiple users, it gets a high priority for fixing in the next update.

2. Sending a report through MIUI Forum (official forum)

If the problem is with beta versions of the firmware or you want to discuss the bug with other users, use the official forum. MIUI Forum. It's relevant:

• 🧪 Tester. MIUI (Participants of the Mi Pilot Program).
• 📱 Owners of devices with global or Chinese firmware.
• 🔧 Problems that require collective analysis (e.g. bugs in custom settings) ROM).

How to properly post on the forum:

1. Sign in or sign in through your Mi Account.
2. Select the section: For smartphones: MIUI → Bug Report: For smart devices: Mi Home → Issues & Suggestions.

[Redmi Note 12] The camera does not focus in night mode.

• Specify the device model and firmware version.
• Describe the problem and the steps to reproduce.
• Attach logs (how to get them – see section 4).

Advantages of the forum:

Tip: If your topic on the forum has received a lot of comments, but there is no response from Xiaomi, write a message in English with a mention in it. @MiuiTeam. It'll speed up the reaction.

💡

Before posting on the forum, check if your problem has been discussed before. Use keyword searches (e.g., "bluetooth disconnects after update").

3. Message of a bug via Xiaomi Support Chat

If the problem is critical (e.g., the device is not turned on or the main feature is not working), contact support via online chat.

• 🔋 Problems with charging or power.
• 📶 No network (if any) SIM-map not defined).
• 🔐 Mi Account activation or unlocking errors.

How to open a chat:

1. Go to the Xiaomi support website.
2. Select the category of the device (for example, “Mobile”).
3. Press "Contact Us» → «Online Chat (available in English, Chinese and some European languages).
4. Describe the problem briefly (for example, “After update to”); MIUI 14.0.5, fingerprint scanner not working»).

What to cook in advance:

• 📄 Order number (if the device is under warranty).
• 📱 IMEI Devices (find in Settings) → The phone. → All characteristics).
• 📸 Screenshots of errors (you can upload directly to chat).

⚠️ Attention: Support Chat doesn't replace error report! Employees may suggest resetting settings or sending the device to the service, but they don't pass bugs to developers MIUI. To fix the problem in the firmware still need to use Feedback or forum.

4. How to manually collect logs for a report (for power users)

If you want to help developers as much as possible, attach full system logs to your report, which can be collected manually, which takes 2-3 minutes, but greatly increases the chances of fixing the bug.

Method 1: Through the application "Logins" (for MIUI 12 and newer)

1. Open the Settings. → The phone.
2. Tap 5-7 times on the item "Version" MIUI» (A message will appear saying, “You’ve become a developer»).
3. Back to Settings → Additionally. → For developers.
4. Activate the “Error Journal” and “Debugging by” USB» (if necessary).
5. Back to Settings → System system → Logs (an application may be called "BugReport»).
6. Select the log type (such as System Failure) and click Start Write.
7. Replay the problem (for example, launch the app that crashes).
8. Stop recording and save the file (usually in.zip format).

Method 2: ADB (for advanced users)

adb bugreport

This command will create a complete system status report (file) bugreport.zip file ADB). It can be attached to a report on the forum or sent in support.

What logs are needed for different problems:

5. Error Report for Smart Devices (Mi Home, Mi Band, Robot Vacuum Cleaners)

If the problem is not with a smartphone, but with a smart Xiaomi device (such as Mi Band 8, Mi Robot Vacuum or Mi Smart Speaker), use the official Mi Home or Xiaomi Home app.

Instructions for Mi Home:

1. Open the app and select the problem device.
2. Tap on three points (⋮) top-right → «Feedback».
3. Fill out the form: 📌 Specify the device model (e.g. Mi Robot Vacuum-Mop 2 Lite). 🔄 Describe the problem (e.g., “The vacuum cleaner does not return to base after cleaning»). 📎 Attach screenshots from the app or video (maximum 3 files).

Click “Send” – logs are collected automatically.

Features for different devices:

• 🕒 Mi Band/Smart Watch: If synchronization is a problem, specify the bracelet firmware version (find in Device Profile) → About the programme).
• 🏠 Smart home (sensors, lamps): Attach a screenshot from Mi Home → Devices → Journal of events.
• 🤖 Robot vacuum cleaners: If the vacuum cleaner “hangs”, specify the version of the map (for example, LDS 5.1.1).

⚠️ Note: For smart home devices, reports are processed by a separate Xiaomi unit. If the problem is massive (for example, after a firmware update), it will be fixed in the next patch. For individual bugs (for example, one device does not connect to Wi-Fi), you may need to replace it under warranty.

6.What to do if Xiaomi doesn't respond to the report?

You sent the report, but it took a week and there was no answer?

Step 1: Check the status of the report

• 📱 In the Feedback app, open the tab “My reports».
• 🔍 Click on your report – if the status is “In processing”, wait (usually respond within 3-7 days).
• ✅ If the status is “Resolved” but the problem persists, create a new report with a link to the old one.

Step. 2: Write in. Twitter/X Telegram

• 🐦 Write a post with the hashtags #Xiaomi and #MIUI, mentioning the official account @Xiaomi or @MiIndiaOfficial (for India).
• 📌 Attach a screenshot of the report from Feedback with the ticket number.
• 🤝 Often this speeds up the response – support staff monitor social networks.

Step 3: Contact the service center (if the problem is hardware)

• 🛠 If the bug appears after a fall, moisture or physical damage, send the device for diagnosis.
• 📄 Find the nearest service center on Xiaomi Service website.
• 💰 If the device is warranty, repair will be free (on confirmation of factory defect).

💡

If the problem is massive (for example, a bug in a fresh update) MIUI), Follow the news on the official Telegram channel MIUI. Corrections often come out within 1-2 weeks.

7. Frequent errors in reporting (and how to avoid them)

Many users make common mistakes that leave their reports ignored.

Mistake 1: Too general description

❌ Bad: "Bluetooth doesn't work».

✅ Good: After updating to MIUI 14.0.6 Bluetooth is disabled after 5 minutes of inactivity. Played when connected to the Toyota Corolla 2020 (multimedia model: Entune 3.0). Logs are attached.»

Error 2: Lack of steps to reproduce

❌ Bad: “The camera is slowing down».

✅ Good: “When the camera is running in Pro mode (48 MP resolution) and on HDR languor ~3 seconds. Reproduced 100% of the time. Steps: (1) Open Camera; (2) Switch to Pro; (3) Include HDR; 4) Press the screen to focus.»

Mistake 3: Not sending a report through official channels

❌ Bad: Publish complaints in VKontakte groups or on third-party forums.

✅ Good: Use Feedback, MIUI Forum or support chat.

Error 4: Ignoring Support Requests

If you receive a response asking for additional information (such as logs or videos), be sure to respond! 80% of the time, users do not respond to such requests, and the ticket closes automatically.

Device: [Model] + [version MIUI].

Problem: [what doesn't work].

When it appeared: [after updating/installing the application/dropping].

How to reproduce: [Step 1, Step 2, Step 3].

Frequency: [constantly/sometimes/once].

Attached files: [logs, screenshots, video].-->

FAQ: Answers to Frequent Questions