BugReport on Xiaomi: what it is, why you need it and how to send an error report

Do you experience mysterious crashes on Xiaomi's smartphone -- apps crash for no reason, the phone reboots on its own and the battery runs out in hours? In these cases, the company's engineers ask for BugReport, a special file with system logs that helps to identify the root of the problem. But what is it, how to assemble it correctly and send it to really fix the bug?

Many users confuse BugReport with a simple error screenshot or a free-form description of the problem, which is actually a much more powerful tool: the file contains detailed technical information about the state of the device at the time of a failure, from the processor load to the activity of applications. Without it, Xiaomi developers often cannot reproduce the bug, especially if it manifests only on a particular model or firmware version.

In this article, we will discuss:

• 🔍 What is BugReport and how it differs from a regular log
• 📱 What Xiaomi devices can be built on (including Redmi, POCO and Black Shark)
• ⚙️ Step-by-step instructions for creating a report (including hidden methods for power users)
• 📤 Where and how to send a file to be reviewed
• ⚠️ Common mistakes in collecting logs and how to avoid them

What is BugReport and Why Xiaomi Needs It

BugReport (from the English bug - "error" and report - "report") is an archive with technical logs of the system that automatically collects data about:

• 📊 The state of the processor, RAM and storage at the time of failure
• 🔄 Application activity (including background processes)
• 📡 The operation of communication modules (Wi-Fi, Bluetooth, mobile network)
• 🔋 Battery parameters and power consumption
• 🖥️ Android kernel errors and drivers

Unlike conventional screenshots or phone-slow descriptions, this report gives Xiaomi engineers precise data to play back the bug, for example, if an application only crashes when a particular combination of actions is taken, the log will show which process caused the failure.

It is important to understand that BugReport is not a magic wand, and its analysis can take from days to weeks, and some errors (especially those related to hardware) may not have a software solution, but without this file, the chances of fixing the problem tend to zero.

On which Xiaomi devices can you collect BugReport

The function of creating error reports is available on all modern smartphones and tablets Xiaomi running MIUI (including Redmi, POCO But there are nuances:

If your device is not in the first column of the table, it doesn't mean you can't collect a report. 4X or Mi A1 (Android One can be used in alternative ways ADB Specialized applications such as MatLog.

⚠️ Note: On devices with unlocked bootloader or unofficial firmware (LineageOS, Pixel Experience), logs may contain incorrect data.

Step-by-step: how to build BugReport on Xiaomi

There are two main ways to create a report: through a standard menu. MIUI and with help ADB (We'll look at both options.

Method 1: Through the settings MIUI (for most users)

This method works on all devices with MIUI 10 and newer. Follow the instructions:

1. Open the Settings. → The phone.
2. Press 5-7 times on the line Version MIUI, To activate the developer mode (if not already activated).
3. Return to the main settings menu and select Additional → For developers.
4. Scroll down and find the Error Report (or Bug report in English firmware).
5. Click on it and confirm the creation of the report.

The process may take 1 before 5 When you're done, you'll see a file-saving notification in the folder. /sdcard/bugreports/. The file name will look something like this: bugreport-Xiaomi_Redmi_Note_11-2026-05-15-14-30-22.zip.

Make sure the problem is repeated regularly|

Charge your phone at least 50% |

Free up 1-2 GB of memory|

Record the steps to play back the bug|

Connect to stable Wi-Fi (file can weigh 50-200 MB)

-->

Method 2: ADB (for experienced users)

This is useful if the standard method doesn't work or you need an extended log. ADB and Xiaomi drivers.

Execute commands in the terminal (after connecting the phone to the USB and debugging permits):

adb shell


bugreport /sdcard/bugreport.zip




exit




adb pull /sdcard/bugreport.zip

The file will be saved on your computer. This method gives you more complete logs, but requires skill in working with the data. ADB.

Where and how to send BugReport to be considered

It's half the job of getting a report together, and the key is to send it right so it doesn't get lost in support. Xiaomi has several official channels.

1. through the feedback form in MIUI

• 📝 Open the Settings. → Additionally. → Revocation.
• 📎 Attach the file. bugreport.zip folder /sdcard/bugreports/.
• 💬 Describe the problem in detail (steps to play, device model, version) MIUI).
• 📤 Send a report and save the ticket number for tracking.

2. at the international forum Xiaomi

If you are using global firmware, send a bagreport on the official forum:

• 🌍 Select a section that matches your model.
• 📌 Create a theme with a tag [Bug Report].
• 📎 Attach an archive with logs (you can download to Google Drive and give a link).
• 🔍 Specify the version MIUI (find out in Settings → The phone).

3.Through Telegram support bot

For users from Russia and CIS bot works @XiaomiSupportBot Telegram, the algorithm of actions:

• 🤖 Write a bot command. /bug.
• 📄 Follow the instructions and attach the archive (maximum size - 50 MB).
• 📌 If the file is larger, upload it to the cloud and link it.

⚠️ Note: Do not submit BugReport to Xiaomi social media (e.g., in comments to Facebook posts or other posts). VK). These channels are not intended for processing technical reports and your request will be ignored.

💡

If the problem is related to a particular application (e.g. Camera or Gallery), attach the application's logs to the report. → Annexes → [Title of the annex] → Warehouse → Error Logs (if available).

Common BugReport Collecting Mistakes and How to Avoid Them

Many users experience their reports being ignored or closed without correction, often due to errors in log collection:

• 🔄 Collect a report after you reboot. Logs are erased when you reboot! First play the error, then immediately create BugReport.
• 📱 Lack of space: If the phone has less than 1 GB of free space, the file may not be saved or it will be truncated.
• ⏳ Logs record the state of the system in the last 5 to 10 minutes, and if you collect a report an hour after the failure, it will be useless.
• 🔕 Without the steps to play the bug, engineers won't be able to figure out what to look for in the logs.
• 📤 Sending to Twitter or Instagram instead of the official forums ensures that your report is ignored.

Critical error: sending BugReport with custom firmware without specifying this fact. Xiaomi automatically rejects such reports, since logs from unofficial software do not reflect the real state of the system.

To increase the chances of fixing the bug:

• 🔍 Repeat the error 2-3 times before collecting the logs.
• 📝 Write down the exact steps (e.g., Open the Chamber) → Switched to selfie → Pushed HDR → The app closed").
• 📊 Specify the version MIUI and device model (find in Settings) → The phone).
• 🔋 If the problem is battery related, attach a screenshot from Settings → Battery → Battery utilization.

💡

The more accurately you describe the problem and provide fresh logs, the higher the chance that the bug will be fixed in the next update. MIUI.

How long to wait for a response and what to do if the problem is not solved

The timing of the BugReport review depends on the complexity of the problem:

• ⚡ Critical errors (e.g. phone not turning on or overheating) – 3–7 days.
• ⚠️ Serious bugs (system applications crashes, network problems) – 1–3 weeks.
• 🔄 Minor errors (interface glitches, minor lags) - up to 1-2 months or longer.

If after 2-3 weeks there is no answer:

1. Check the status of the ticket in your personal account on the Xiaomi website.
2. Write a second appeal with a link to the first ticket.
3. If the problem is relevant to many users, create a theme on the topic. XDA Developers – often speeding up developer response.

Sometimes bugs are fixed silently, without notification. To check if the problem is solved, update. MIUI through settings → Update the system and test the device after each update.

⚠️ Note: If Xiaomi closed your ticket saying "not playable," it doesn't always mean there's no problem. It's possible that engineers couldn't repeat the bug on their test devices.

FAQ: Frequent questions about BugReport on Xiaomi