Reset Xiaomi Mi Air 2 SE to factory settings: 3 working methods

Xiaomi Mi Air 2 SE wireless headphones have become a popular choice due to the balance of price, sound quality and battery life. However, even in such devices, there are periodic failures: the headphones stop syncing with each other, do not connect to the phone, give distorted sound or “forget” settings. In 80% of cases, these problems solve a complete reset to factory parameters – a procedure that returns the device to its original state, as after purchase.

In this article, we will discuss three official reset methods for the Mi Air 2 SE (TWSJBQ02QY model), including software reset via the Mi Home/Xiaomi Wear app and hardware reset via physical buttons, and how to avoid typical reset errors, what to do if the headphones do not respond to commands, and how to restore their performance after the procedure. All instructions are tested on firmware V1.4.0.8 and later.

When do I need to reset Xiaomi Mi Air 2 SE?

Factory reset is an extreme measure that should only be resorted to if other troubleshooting methods have not worked, and here are the key symptoms for which the procedure is warranted:

• 🔊 Rassynchronous sound: left and right headphones play audio with a delay relative to each other.
• 📱 Connection problems: Headphones are not detected by the phone, are permanently turned off or do not go into pairing mode.
• 🔋 Charging failures: One of the headphones fails to charge in the case despite clean contacts.
• 🎵 Sound distortions: crackling, wheezing, or total absence of sound when playing.
• 🔄 Incorrect operation of sensors: touches are not recognized, control gestures do not work.

It is important to understand that resetting will not help if the problem is related to physical damage, such as moisture entering the speaker or mechanical wear of the battery, in which cases repair or replacement of components is required.

Preparation for resetting: what to do in advance

Before you drop the Mi Air 2 SE, follow a few steps to avoid additional problems:

1. Check charge: Make sure both earbuds are at least 30% charged.A low charge can interrupt the reset process.
2. Disconnect from all devices: Forget headphones in Bluetooth settings on all previously connected gadgets (smartphone, laptop, tablet).
3. Update firmware: If the headphones connect to the Mi Home app, check for updates.Resetting on outdated firmware can lead to repeated crashes.
4. Prepare the case: Put both headphones in the charging case and close the lid - this will be required for one of the reset methods.

If you’re using headphones with an iPhone or Android device without the Mi Home app, download it in advance:

• 📱 Mi Home for iOS
• 🤖 Mi Home for Android

💡

If the headphones aren't identified in the Mi Home app, try using Xiaomi Wear (available for Android).Sometimes it's better at recognizing devices after crashes.

Method 1: Reset via Mi Home application (software method)

This is the safest and most recommended method, as it does not require manipulation of buttons and minimizes the risk of errors.

1. Open the Mi Home app and go to Profile → Settings → Add a device (if headphones haven’t been added yet). If they’re already on the list, tap them.
2. Find Reset (may be called Reset Factory Settings) and confirm the action.

It takes about 1-2 minutes, and when it's done, the headphones automatically reboot, and their lights start flashing red and white, which is a signal that they're going to reset, and you can reconnect them.

Method 2: Hardware reset via buttons (if headphones are not connected)

If the Mi Air 2 SE does not respond to the connection or is not detected in the application, use a physical reset. This method works even in severe software failures, but requires accurate execution of instructions.

You'll need only a charger case and the headphones themselves.

1. Place the headphones back in the case and close the lid. After 5-10 seconds, the indicators on the case should flash white - this is confirmation of the reset.

If the lights don’t flash red in step 3, repeat the procedure by holding the panels longer (up to 20 seconds) and make sure you touch the touch areas (they are located on the outside of the case, closer to the top of the headphone).

Method 3: Reset via connection modes (alternative method)

This is less well known, but it's effective if the headphones are connected to the phone, but not defined in the Mi Home, and it's based on the forced pairing of the device and then reset.

1. Turn on Bluetooth on your phone and remove the Mi Air 2 SE from the list of associated devices (if any).
2. Remove the headphones from the case and wait until they start flashing white (connection mode).
3. Press the touchpad on the RIGHT earphone for 10 seconds until the indicator flashes red and white alternately.
4. Connect the headphones to your phone manually via the Bluetooth menu, and when connected, they will automatically reset.

This method doesn't always work, but it can help if a standard reset doesn't work, and if the headphones still don't work properly after the procedure, repeat it again or try another method.

What to do after resetting: setup and recovery

After the successful reset, the Mi Air 2 SE will return to factory settings.

1. Connect to phone: Open the case cover and hold the button on the back of the case for 3 seconds until the indicator flashes white. In the phone's Bluetooth menu, select Mi Air 2 SE and confirm pairing.
2. Customization in Mi Home: Open the app and add your headphones as a new device. Update your firmware if a new version is available.

Customization of management

• In the headphone settings in Mi Home, select actions for double/triple touch (such as calling a voice assistant or switching tracks).