Reset settings on headphones Xiaomi Mi True Wireless: all the ways and nuances

Xiaomi Mi True Wireless headphones (including the Basic 2, Earbuds Basic S and Air 2/Pro models) sometimes require a complete reset, which may be needed when connecting to a new device, troubleshooting audio or after software failures. The procedure is different from the standard reboot and returns the headphones to factory settings, erasing all saved Bluetooth connections.

In this article, you will find step-by-step instructions for all Mi True Wireless headphone versions, including visual cues and solutions to typical problems. We will examine both hardware reset (through buttons) and software (through the Mi Home app), and explain how each method is effective.

When do you need a reset?

Factory reset is not a universal solution, but it helps in 80% of headphone malfunctions. Here are the key situations where the procedure is warranted:

• 🔄 Headphones do not connect to a phone or PC, although previously worked stably
• 🎧 The sound is interrupted or delayed (latency above 200 ms)
• 🔋 One of the headphones discharges faster than the other (the difference is more than 30%)
• 📱 Mi Home app doesn’t recognize headphones or shows error Device not found
• 🔄 After updating the firmware appeared artifacts of sound (wheezing, noise)

It is important to distinguish between reset problems and hardware malfunctions, for example, if the headphone is not physically turned on (no LED indication) or does not hold a charge for less than 10 minutes, this is an excuse to contact the service center, not for a software reset.

⚠️ Warning: Reset removes all stored Bluetooth profiles if the headphones were connected to multiple devices (smartphone) + laptop + tablet), after the procedure will have to re-combine with all gadgets.

Preparation for discharge: 5 mandatory steps

Before starting the procedure, follow these steps to avoid common mistakes:

Fully charge the case (the indicator should burn green)|Remove the headphones from the case and wait for them to automatically turn off.|Make sure the headphones are not connected to any device (turn off Bluetooth on all gadgets)|Prepare a paperclip or toothpick to press the Reset button|Check the firmware version in the Mi Home app (relevant to Air models) 2/Pro)-->

Pay special attention to the charge level. If the headphone battery is discharged below 30%, the reset may be incorrect or interrupted. Mi True Wireless Earbuds Basic 2 models, when the charge is low after reset, often lose the volume balance settings between the right and left earbuds.

To check the current charge:

1. Open the case cover next to the smartphone
2. Wait for the pop-up with a percentage of charge (on Android 10+)
3. Or check in the Mi Home app → Devices → Headphones → Battery status

Reset via Reset button (hardware method)

This is a versatile method that works on all Mi True Wireless models, and the reset button is usually located on the back of the case (near the Type-C connector) and hidden under a small hole, and you'll need a thin object, a paper clip, a needle or a toothpick.

Step-by-step:

1. Place both headphones in the case and close the lid.
2. Connect the case to the charging (required!)
3. Press and hold the Reset button for 10-15 seconds until the indicator flashes red and white alternately.
4. Release the button - the indicator should light up red for 3 seconds, then go out
5. Remove the headphones from the case – they will automatically go into pairing mode (blinking white light)

Visual hint: In Air 2 Pro models, after a successful reset, the case emits a short beep. In Basic 2, there is no sound - focus only on the light indication.

⚠️ Note: If after reset, the headphones do not flash white (pairing mode), repeat the procedure, having previously completely discharged and charged the case to 100%. In 10% of cases, changing the Type-C cable helps - some cases are sensitive to the quality of the charger.

Reset via Mi Home application (software method)

The Air 2 and Air 2 Pro models are now available for software reset via the official app, which is softer than the hardware and retains some settings (such as gesture customization), but only works if the headphones are already connected to the smartphone.

Instructions:

1. Open the Mi Home app and select your headphones
2. Go to Settings → Additional → Resetting settings
3. Confirm the action (it may be necessary to enter a password from your Mi Account)
4. Wait for the process to be completed (the headphones will reboot)
5. Perform re-pairing via Bluetooth

The advantage of this method is that you can choose to partially reset, for example, in Air 2 Pro you can only reset your gesture settings without affecting your Bluetooth profile, but after a complete software reset, you still need to reconnect your headphones.

Solving problems after discharge

In 15-20% of cases, new problems arise after a reset, and here are the most common ways to fix them:

• 🔊 No sound in one headphone: Check volume balance in Bluetooth settings (on Android: Settings) → Connected devices → Headphones → Additionally. → Balance stereo. Reset the settings again, holding the button 2 seconds longer.
• 🔋 Fast battery discharge: After reset, the case may show an incorrect charge level. 2-3 calibration.
• 📱 Do not connect to iPhone: On iOS after reset, you sometimes need to forget the device in Bluetooth settings, restart the phone and repeat pairing.
• 🔄 Permanent Shutdowns: Turn off energy-saving mode for Bluetooth in your smartphone settings (on Xiaomi: Settings) → Battery → Choice of applications → Bluetooth → No restrictions).

If the headphones don’t turn on after reset at all (no indication), try the following sequence:

1. Place the headphones in the case and plug in to charge for 30 minutes
2. Remove the headphones and immediately press the touch panel on each of them 5 times in a row (with an interval of 1 second)
3. If the red indicator lights up, repeat the hardware reset.

💡

For Air 2 Pro models, it is recommended to update the firmware via Mi Home after reset, which fixes microphone and noise cancellation bugs that may appear after returning to factory settings.

Reset on specific models: features

The reset procedure is slightly different depending on the model.

Mi True Wireless Earbuds Basic 2:

• The Reset button is located to the right of the Type-C connector.
• After resetting, the headphones automatically go into pairing mode only if the case is disconnected from charging.
• The firmware version appears in Mi Home as V1.x.x.

Xiaomi Air 2 / Air 2 Pro:

• Supports reset via the appendix (see section above)
• In Air 2 Pro after resetting, ANC settings (noise reduction) are reset.
• The case has two indicators - the upper shows the state of the headphones, the lower - the charge of the case.

Redmi AirDots:

• Reset button hidden under rubber plug
• After reset, you need to manually turn on the headphones with a long press of the touch panel (3 seconds)
• Do not support firmware updates through Mi Home

💡

For the Active Noise Canceling (ANC) Air 2 Pro models, microphone recalibration is required after reset. Place the headphones in your ears and go to Mi Home → Headphones → ANC Settings → Calibration.

Frequent Mistakes and How to Avoid Them

Users often make these errors when resetting, which leads to headphones being inoperable:

1. Low charge reset: If the case is discharged below 20%, the procedure may be interrupted, leading to a reset cycle. Always charge the case to 100% before resetting.
2. Use of unoriginal cable: Cheap Type-C cables may not provide stable power during reset.Use the original Xiaomi cable.
3. Interrupting: If you release the Reset button ahead of time, the headphones can go to DFU mode (firmware mode), which will require additional manipulation.
4. Resetting only one headphone: The procedure must be performed on both headphones at the same time. If you drop only one, they will no longer synchronize with each other.

Another common problem is that the headphones don't get identified after reset.

• Make sure they are in pairing mode (blinking white light)
• On Android, clear the Bluetooth cache: Settings → Apps → Show everything → Bluetooth → Storage → Clear the cache
• On iPhone, perform Forget This Device for All Previously Connected Xiaomi Headphones

⚠️ Warning: If after three reset attempts, the headphones don't respond (no indication, no switching on), don't try to disassemble the case yourself. 90% of the time, this is a power controller problem that can only be solved by replacing the board at the service center.

FAQ: Answers to popular questions