Xiaomi Pro electric scooters (including the M365 Pro, Pro 2, Pro 3 and Pro 4) have a built-in Bluetooth module that allows you to control them via a smartphone. However, many users face difficulties in the first pairing: the device does not find the scooter, the application gives errors, or the functions are not working correctly. In this article, we will analyze all the stages of connection, from preparing the phone to configuring additional options in the Mi Home, and also solve typical problems.
It is important to understand that the pairing process depends on the firmware version of the scooter and the phone model. For example, on Xiaomi Pro 2 with firmware 1.5.4+ requires a mandatory update through the application, and on Pro 3, a standard Bluetooth connection is enough. We will consider the universal algorithm that will suit most devices, and also indicate critical differences for specific models.
1. Preparation of the scooter and telephone for pairing
Before connecting, make sure both devices are ready to interact. The scooter should have a blue Bluetooth indication on it (on Pro 2/3/4 models it is located under the steering wheel, next to the power button). If the indicator flashes red or is not active, the scooter is discharged or is in power saving mode.
Check on the phone:
- 📱 Version. Android/iOS: Minimum Requirements – Android 6.0 iOS 11.0. On older versions, the Mi Home app may not run.
- 🔄 Bluetooth: enabled and visible for other devices (settings in the Settings menu) → Connections → Bluetooth).
- 📶 Geolocation: required for Mi Home operation (permission requested on first run).
- 🔋 Battery charge: the scooter must be at least 20%, otherwise the pairing may be interrupted.
⚠️ Warning: If you've previously connected a scooter to another phone, reset it. To do this, hold the power button. 5 - I'll be right there. 3/4 reset is performed through the menu in the application.
2. Installation and configuration of the Mi Home app
The official Mi Home app (formerly Mi Electric Scooter) is the only way to fully control a scooter via your phone.
- 🤖 Google Play for Android (version 6.5.0)+).
- 🍎 App Store for iOS (version 6.4.0)+).
After installation:
- Sign up or sign in through your Xiaomi account (required for data synchronization).
- Select your country (or region) in your profile settings.
- Click Add Device (+) → Transport → Electric scooter.
Mi Home will automatically offer Bluetooth and geolocation. Allow access — without this connection is impossible. The screen will show a list of available scooters. If your device does not appear, update the list (Update button in the upper right corner).
3. Step-by-step connection of the scooter to the phone
When the scooter appears in the Mi Home list, click on it and follow the instructions:
- Bluetooth interface: Confirm the connection on the phone (pop-up system). The scooter should sound a single signal.
- Update: If the app offers an update, agree. On Pro 2 and older, this is a mandatory step to unlock all features. What happens if you interrupt the update?Interrupting the firmware can cause the scooter controller to crash, in which case you will need to manually restore through ST-Link or contact the service center.
- Account Linking: Enter the name of the scooter (such as My Pro 3) and link it to your Xiaomi account.
After a successful connection, the control panel with data will appear in the main menu of Mi Home:
- 📊 Battery level as a percentage.
- 🚀 Current speed and mileage.
- ⚙️ Driving modes (Eco, Standard, Sport).
- 🔧 Diagnostics: errors of the engine, brakes, sensors.
☑️ Checklist of successful connection
4. Set up additional features through Mi Home
After the basic connection, it is recommended to configure the settings for a comfortable ride. Open the Settings tab in the scooter card:
| Function | Recommended values | Notes |
|---|---|---|
| Driving mode | Standard (for the city) | In Eco, the speed is limited to 20 km / h, in Sport - acceleration to 25 + km / h. |
| Regenerative braking | Average. | Recharging power when braking. Weak is less wear on the brakes, Strong is faster than charging. |
| Auto-disconnection | 10 minutes. | Inactivity time to shutdown. Pro 4 is available 5/10/30 minutes. |
| Child lockdown | On. | Requires input PIN-code when enabled (by default 0000). |
Pay special attention to the section Update Software. firmware affects:
- 🔋 Energy efficiency: new versions optimize battery consumption.
- 🛡️ Security: Bluetooth vulnerabilities are being fixed.
- 🎛️ Additional features: for example, on Pro 3 after upgrading to v1.7.6 Cruise control's here.
💡
If the scooter has become slower to accelerate after updating the firmware, reset the settings to the factory in the Settings → Reset menu. This will solve the problem in 80% of cases.
5. Solving Connection Problems
If the scooter does not connect to the phone, check the following points:
| Problem. | Reason. | Decision |
|---|---|---|
| The scooter is not in Mi Home | Bluetooth is off or scooter in sleep mode | Turn on Bluetooth on your phone, press the power button on the scooter |
| The "failed to connect" error | Older version of Mi Home or firmware | Update the application and firmware of the scooter |
| The connection is cut off in a few seconds. | Conflict with other Bluetooth devices | Turn off other gadgets (earphones, fitness bracelets) |
| Mi Home is getting stuck when pairing | Unstable Internet connection | Connect to Wi-Fi or use mobile internet with a good signal |
On Pro 2 and older models, a common problem is the "Device not supported" error, which means that the scooter firmware is outdated.
- Connect the scooter to the charger.
- In Mi Home, go to Settings → Software Update.
- If the update doesn’t start, download the firmware manually from scooterhacking.org and download it via Local Update.
⚠️ Attention: On Xiaomi M365 Pro (first generation) can reset your account binding after manual update. Save a backup of your settings in Mi Home before the procedure.
6. Alternative ways of connecting (without Mi Home)
If Mi Home doesn’t work or you prefer third-party solutions, you can use:
- 🔧 ScooterHacking Utility: allows you to configure hidden settings (for example, disable the speed limit.
- 📱 Standard Bluetooth menu: Scooter will be displayed as Ninebot XXX (where XXX — However, without Mi Home, only basic functions (calls, notifications) are available).
- 🖥️ PC programs: DownG or M365 Tools for firmware through USB-cable (adapter required) UART).
To connect via ScooterHacking Utility:
- Turn on Bluetooth on your phone and scooter.
- In the app, click Connect and select your scooter from the list.
- Enter the standard. PIN-code: 0000 or 1234 (depending on model).
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Using third-party apps can void Xiaomi’s warranty. Before experimenting, back up the original firmware.
7. Connection security and optimization
To ensure that the connection between the scooter and the phone is stable, follow the recommendations:
- 🔄 Update Mi Home regularly: New versions fix Bluetooth bugs.
- 🔒 Use it. PIN-code to lock the scooter (set up in Mi Home) → Security).
On the Pro 3/4, Anti-Theft is available: When you try to steal, the scooter locks the wheel and sends a notification to the phone.
- In Mi Home, go to Settings → Security → Anti-theft.
⚠️ Warning: Anti-theft function discharges the battery on 10-15% Turn it off if you're not using a scooter for a long time.