Why Xiaomi Air 2 Pro doesn’t connect to your phone – and how to fix it
Xiaomi Air 2 Pro wireless headphones are one of the most popular solutions in the brand’s line of gadgets, combining high-quality sound, active noise cancellation (ANC) and long battery life. However, even with such advanced devices, users face problems when connecting for the first time: the phone “does not see” headphones, the connection is constantly broken or the sound is interrupted, the reasons can be due to the wrong sequence of actions, and software failures of the smartphone itself or the firmware of the headphones.
In this article, we will look at all the possible ways to connect the Air 2 Pro to Android phones (including Xiaomi, Samsung, Realme) and iPhone, as well as the typical bugs and their solutions. Special attention will be paid to hidden features that the manufacturer does not advertise – for example, how to reset headphones to factory settings without instructions or why they may not work with some versions of Bluetooth 5.0.
If you’ve tried to connect your headphones and you’ve had trouble, skip the first section and go straight to the troubleshooting section. For beginners, we’ve prepared a step-by-step picture guide (available by clicking on spoilers) and a video guide at the end of the article.
Specifications of Xiaomi Air 2 Pro: what affects the connection
Before you start pairing, it’s important to understand what hardware and software features the headphones can have on the process. Here are the key Air 2 Pro options to consider:
- 🔵 Bluetooth version: 5.0 (with profile support) A2DP, AVRCP, HFP). Important: Some Bluetooth 4.2 phones can connect, but without support ANC and high-quality sound.
- 🎧 Codecs: SBC, AAC, aptX Adaptive (the latter is only available on Android 10)+). On the iPhone will work only on the iPhone. AAC.
- 🔋 Up to 25 hours with a case (7 hours on a single charge) If the headphones are discharged below 10%, they may not appear in the list of available devices.
- 📱 Compatibility: Android 6.0 is officially supported+ iOS 10+, In practice, they also work with older versions (with limitations).
Special attention should be paid to the firmware of headphones. Xiaomi regularly releases updates that fix bugs with connection. For example, version 1.7.0.3 solved the problem of spontaneous disconnection on the iPhone 12, and 1.8.1.2 improved compatibility with MIUI 14.
How to find out the firmware version without Mi Home?
| Parameter | Value for Air 2 Pro | Impact on connection |
|---|---|---|
| Bluetooth range | up to 10 meters (no obstacles) | Walls and furniture reduce the radius to 3-5 m. with a weak signal, breaks are possible. |
| Support for Dual Mode | Yes (can be connected to 2 devices) | If the headphones are already paired with another gadget, the new phone may not see them. |
| Time to find the device | 3 minutes in active mode | After 3 minutes of inactivity, the headphones go into sleep mode and stop showing. |
| Protocol of interface | SSP (Secure Simple Pairing) | Requires code confirmation on the phone screen (usually "0000" or missing). |
Preparing for connection: 5 mandatory steps
To avoid common mistakes, do the following before pairing, which will take no more than a minute, but save you hours of finding solutions:
Charge the case and headphones to ≥30% (the indicator should burn white)
Remove old Air 2 Pro connections in your phone's Bluetooth settings
Disable other Bluetooth devices (fitness bracelets, speakers)
Update your phone to the latest version (especially for MIUI)
Reboot your phone (this will reset the Bluetooth cache)
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If you are connecting your headphones for the first time, remove them from the case and wait until the indicators on both headphones start flashing red and white – this is a signal to switch to pairing mode. If the indicators are only on white, then the headphones are already paired with another device (see the section on reset).
For iPhone owners, it is important to consider one caveat: Xiaomi Air 2 Pro in the list of available devices can display as Mi True Wireless Earphones 2 or LE-A2DP-Sink. This is normal - choose either of these options. On Android, the name usually corresponds to the model: Xiaomi Air 2 Pro or Redmi AirDots 2 Pro (depending on the region).
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If the headphones don't blink after being removed from the case, check if the button on one of them is stuck. Gently wipe the touch panels with a dry wipe and try again.
Step-by-step instructions for Android (MIUI, Samsung, Realme, etc.)
Connecting to Android phones is usually smooth, but there are nuances for different shells. Consider a universal algorithm:
- Open your phone’s settings and go to the Bluetooth section (on MIUI: Settings → Connections and Sharing → Bluetooth).
- Activate Bluetooth (the slider at the top of the screen) and wait for the phone to scan the devices.
- Remove both earphones from the case. They should automatically go into pairing mode (flashing indicators). If this does not happen, press the touch panels on both earphones for 5 seconds until you hear the beep.
- In the list of available devices, find the Xiaomi Air 2 Pro (or similar name) and tap it. On some phones, you may need to confirm pairing with a press of OK or Connect.
- Wait for the sign to come in, Connected. Now the headphones are ready to use.
On phones with MIUI 12+, a notification will appear after you connect, suggesting that you install additional gesture control software. You agree, this Mi Earphones app allows you to adjust touch, check charge levels and update firmware. On other shells (for example, One UI from Samsung), these features will be available in standard Bluetooth settings.
An important point for owners of Xiaomi/Redmo/Poco: if your phone runs on MIUI, before connecting, update the Mi Bluetooth app in Google Play. In older versions, there is a bug that causes the headphones to connect only in mono mode (sound only goes to one earphone).
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On Android 11+, after the first connection, the headphones automatically connect to the phone when removed from the case. To turn off this feature, go to the Bluetooth settings → gear next to the headphone name → turn off Auto Connection.
Connection to iPhone: features and limitations
It is possible to pair the Xiaomi Air 2 Pro with the iPhone, but there are some critical limitations:
- 🚫 It's not working. ANC (Active noise cancellation – Apple blocks this feature for third-party headphones.
- 🎵 The sound quality is lower than on Android due to lack of support for aptX (used only) AAC).
- ⚡ Fast battery discharge – on iOS headphones consume charge 15-20% faster due to the features of the Bluetooth protocol.
Instructions for connection:
- Open the settings → Bluetooth on the iPhone.
- Take the headphones out of the case and wait for the flashing indicators.
- In the list of devices, find Mi True Wireless Earphones 2 or LE-A2DP-Sink and tap it.
- Confirm the connection (if you receive a request for code confirmation, enter 0000).
Once paired successfully, the headphones will appear in the list of connected devices, but without the charge icon (this is normal for iOS).To check the battery, use the Battery widget on the lock screen or the Mi Home app (available from the App Store).
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If your iPhone only has headphones in mono mode, try this: go to Bluetooth settings → press the "i" next to the headphone name → select "Forget this device." Then repeat the pairing again.
Resetting headphones to factory settings
If the Xiaomi Air 2 Pro doesn't connect despite all attempts, it may require a complete reset, which will remove all the saved connections and return the headphones to the "out of the box" state.
- Put both headphones in the case and close the lid.
- Open the case cover and press the touch panels on both headphones at the same time (at least 15 seconds).
- The headphones will flash red, then go out and light up white again, and that's a signal of a successful reset.
- Close the case cover for 10 seconds, then remove the headphones - they are ready for a new pairing.
After reset, the headphones may temporarily lose sync with each other (for example, only one earpiece will work). To restore the pair, put both earphones in the case, close the lid for 30 seconds, then pull them out and wait for the double beep.
If the reset did not help, check the physical condition of the headphones:
- 🔋 Make sure the contacts on the headphones and in the case are clean (wipe with an alcohol napkin).
- 🎛️ Check if the speaker membrane is damaged (please hold the earphone to your ear - a slight noise should be heard when switching on).
- 🔌 Try charging the case with another cable (sometimes the problem is faulty) USB-port).
What if the headphones are not synchronized after reset?
Troubleshooting: 10 Common Problems and Solutions
Even after a successful connection, users encounter different bugs.-10 Problems and proven ways to solve them:
| Problem. | Possible cause | Decision |
|---|---|---|
| Headphones don’t appear in the Bluetooth list | Discharged, in sleep mode, or already paired with another device | Charge the case to 30%, reset the headphones (section #reset), check the indicators |
| The sound is interrupted or delayed. | Interference from other devices, weak Bluetooth signal, outdated firmware | Disable other Bluetooth gadgets, restart your phone, update your headphone firmware |
| Only one earpiece works. | Lost synchronization between headphones, contaminated contacts | Reset your headphones, wipe your contacts, repeat the pairing |
| ANC does not turn on (on Android) | Outdated firmware, incompatible version of MIUI, disabled ANC in settings | Update your firmware through Mi Home, check your settings in the Mi Earphones app |
| Headphones are discharged quickly | Background processes enabled by ANC, faulty battery | Turn off the ANC, reset the headphones, check the battery capacity in the Mi Home |
If none of these things work, try hand-stitching the headphones.
- Download the latest firmware version from Xiaomi’s official website (support section for Air 2 Pro).
- Connect the headphones to the PC via the case (use the original cable).
- Launch the Mi Flash Tool and follow the instructions.
Warning: Self-firmware can lead to loss of warranty. If headphones are warranty, contact the service center.
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If the problem only manifests itself with a particular phone (e.g., headphones work with a laptop, but not a phone), the reason is most likely a smartphone: update the Bluetooth stack or reset network settings (Settings → System → Reset → Network settings Reset).