Connecting Xiaomi electric scooter to a smartphone: full instructions with solutions to typical problems

Xiaomi’s electric scooters are not just transportation, but smart devices with advanced smartphone control. Connecting to a phone gives you access to detailed travel statistics, setting ride modes, updating firmware and even anti-theft features. However, many users face difficulties with the first synchronization: the application does not see the scooter, Bluetooth turns off, or there are authorization errors.

In this article, we will discuss all the stages of connection, from installing official software to fine-tuning parameters, paying special attention to common problems (for example, error code 10004 or 50001) and how to fix them without contacting the service. The instructions are relevant for Mi Electric Scooter Pro 2, Mi models. M365, Mi Electric Scooter 4 and others that communicate with your smartphone.

What application is needed to connect

Xiaomi’s official scooter management app is Mi Home (formerly Xiaomi Home), but since 2023, the company has been actively moving users to a new software, Xiaomi Scooter, optimized specifically for scooters and bicycles. Both apps are available for Android (from version 6.0) and iOS (from 12.0), but have key differences:

• 📱 Mi Home is a universal application for the entire Xiaomi ecosystem. Supports scooters, but with limited functionality (no detailed travel statistics).

Download applications can only be from official sources:

• 🤖 Xiaomi Scooter in Google Play
• 🍎 Xiaomi Scooter in the App Store
• 🏠 Mi Home in Google Play (for older models)

⚠️ Note: Do not install applications from third-party sources (APK-In 2023, there were cases of spreading viruses through pirated versions that block access to Xiaomi accounts.

Step-by-step instructions for connecting

Before starting synchronization, make sure that:

Scooter charged at least 20 times%|Bluetooth on your smartphone is enabled|You have a Xiaomi account (register in advance)|The scooter is within a radius of 2 meters from the phone.-->

Follow the algorithm further:

1. Turn on the scooter. Press the power button 2 seconds before the beep. The Bluetooth icon should light up on the display (if any).
2. Open the application (Xiaomi Scooter or Mi Home) and log in.
3. Click "Add device" (the "+" icon in the upper right corner).
4. Select the category "Transport" → "Electric scooter".
5. Follow the instructions on the screen: the application will prompt you to turn on Bluetooth and geolocation (be sure to allow!).
6. Hold your phone to the scooter, and in 5-10 seconds, the device will appear on the list of available devices. Press it.
7. Confirm the connection. The scooter will sound a double signal, and the main control menu will appear in the application.

If the scooter is not displayed in the list of devices, try rebooting the Bluetooth module: turn off the scooter, press the power button for 10 seconds, then turn it on again.

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If you have a 2019 Mi M365 or Pro, update the scooter firmware via m365.bot before connecting, and this will solve 90% of synchronization problems.

Set up the parameters after connecting

After successful synchronization, key functions will be available in the application:

• 🔒 Blocking: Activate anti-theft mode - the scooter will be blocked when trying to leave without unlocking through the application.
• ⚡ Drive modes: Choose between Eco (economical), Standard (standard) and Sport (maximum speed).
• 📊 Statistics: View travel history, average speed, charge consumption and mileage.
• 🔧 Calibration: Set up brake and accelerator sensitivity (available at Xiaomi Scooter).

Pay special attention to the setting of energy saving:

1. Go to Settings. → Energy conservation.
2. Activate the option “Auto-Switch off” – the scooter will turn off after 5 minutes of inactivity, saving charge.
3. Turn off Bluetooth Standby Mode if you don’t use constant synchronization (this will reduce the battery consumption of the scooter by 10-15%).

⚠️ Attention: After changing driving modes (Eco/Sport) The scooter may require a reboot. Don't ignore this requirement, or the settings won't apply.

Solving common connection errors

Even if you follow instructions correctly, users often encounter errors.

Error 50001: "I failed to connect to the device"

Reasons:

• 📵 Bluetooth on your phone is unstable (especially on the phone) Xiaomi/Redmi s MIUI 12–14).
• 🔄 The scooter was previously connected to another phone and the Bluetooth cache was not cleared.

Decisions:

1. Reboot Bluetooth on your phone: Turn it off for 30 seconds, then turn it on.
2. Remove the scooter from the list of conjugated devices in the phone's Bluetooth settings.
3. In the Mi Home app, go to Profile → Settings → Clear the cache.

Error 10004: "The device is linked to another account"

This error occurs if the scooter was previously used by another user and was not untied.

1. On the scooter, press the power button for 5 seconds before the indicator flashes.
2. In the Xiaomi Scooter app, select Devices → [Your Scooter] → Reset Tether.
3. Confirm the action via SMS (you will need the phone number to which the account is linked).

If the previous owner can’t confirm the reset, contact Xiaomi with a purchase check – they will cancel the peg manually.

Scooter is connected, but data is not updated

The problem is typical for Mi M365 and Pro models with outdated firmware.

1. Connect the scooter to Wi-Fi through the app.
2. Go to Settings → Update firmware.
3. Wait for the loading and installation (do not turn off the scooter from power!).

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If the scooter stopped turning on after the firmware update, reset: press the power button + brake for 10 seconds, this will solve 95% of the problems with "hang" after the update.

Additional functions through the application

In addition to basic settings, the Xiaomi Scooter and Mi Home apps offer hidden features:

• 🔍 Diagnostics: The Device Status section displays sensor errors (e.g. brake system or battery failure).
• 🚀 Custom firmware: Alternative firmware is available for advanced users (for example, CFW), Careful: it voids the warranty!
• 📍 Tracking by GPS: In Xiaomi Scooter, you can activate the geolocation of the scooter (required) SIM-Map in Pro 2 and newer models).

To activate cruise control (automatic speed maintenance):

1. In the app, go to Settings → Management.
2. Activate the option "Cruise Control".
3. During the trip, keep the speed of 15+ km / h for 5 seconds - the mode will turn on automatically.

Important: Cruise control is only available in Standard and Sport modes. Eco is blocked.

Security: How to protect the scooter from hacking

Connecting to a smartphone adds convenience, but also risks, and attackers can intercept a Bluetooth signal and unlock a scooter to avoid this:

• 🔐 Use a complex password for your Xiaomi account (at least 12 characters with numbers and special signs).
• 📱 Turn off Bluetooth autoconnection in your phone settings – this will prevent unauthorized access.
• 🚫 Do not share access to the application through "Family Sharing" or Multi-account.
• 🔄 Regularly update your firmware – new versions close Bluetooth vulnerabilities.

If the scooter is stolen, you can:

1. Block it remotely through the application (Security → Blocking).
2. Track the last location (if geolocation has been activated).
3. Report. IMEI scooter (indicated on the body under QR-code-wise.

⚠️ Attention: In Mi models M365 And the Pro is vulnerable until 2020: when you reset the scooter automatically unlocks. To fix this, update the firmware to version 1.5.4 or higher.

Compatibility with other devices

Xiaomi’s scooters officially only support Android and iOS smartphones, but there are workarounds for other devices:

To connect to the laptop, you will need a Bluetooth adapter version 4.0 or higher.

1. Download Bluetooth drivers for your OS.
2. Turn on the scooter and activate the pairing mode (hold the power button for 3 seconds).
3. In the Bluetooth laptop settings, find the NINEBOT BY SEGWAY device (yes, Xiaomi uses Segway modules).

Important: On a laptop, you can only view basic information (charge, speed) and full control is only available through a smartphone.

FAQ: Frequent questions