How to Reboot Xiaomi True Wireless Earbuds Basic 2: Reset, Reboot, and Problem Solve

Xiaomi True Wireless Earbuds Basic 2

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Xiaomi

In this article, you will find step-by-step instructions with photos, a table of typical errors, and answers to the questions most often asked by owners of True Wireless Earbuds Basic 2. We will understand when a normal reboot is enough, and when you need hard reset, and what to do if the headphones do not work after that. Spoiler: in 95% of cases, the device can be “resuscitated” without contacting the service.

When do I need to reboot Xiaomi Basic 2 headphones?

Before you grab the buttons, it’s important to know if your headphones really need a reboot, and here are the signs that signal the need for the procedure:

• 🔌 Headphones do not connect to the phone, although Bluetooth is on and the device is visible in the list of available.
• 🔊 The sound is interrupted, “stutters” or disappears on one of the headphones.
• 🔋 The charge indicator flashes a non-standard color (for example, red instead of white).
• 🎧 One earphone works and the other doesn’t (even after reconnecting).
• 🔄 Headphones spontaneously turn off after 5-10 seconds after connecting.

If you have any of these symptoms, try a software reset first, which is a safe procedure that doesn't remove the pairing data, and if it doesn't, you can go to a hard reset that will bring the headphones back to factory settings.

Important: Don’t confuse a reboot with a firmware update, which is rarely required and is done through the Mi Home app (for more on this, see a separate section).

How to Reboot Xiaomi True Wireless Earbuds Basic 2

The reboot procedure for this model is different from other Xiaomi headphones (such as AirDots or Redmi Buds). There is no physical reset button, so everything is done through the touch panels on the headphone case.

1. Place the headphones in the case and close the lid. Make sure the indicator on the case flashes - this means that the headphones are charging.
2. Open the case cover, but don't take your headphones out. Wait for the indicator on the case to flash white slowly (meaning the headphones are ready to pair).
3. Press and hold the touchpads on both headphones simultaneously for 10-15 seconds.
4. The indicator on the case should go out, and then blink red and white alternately, and this is a signal of a successful reset.
5. Close the case cover for 10 seconds, then open it again. The headphones should automatically reboot and be ready for a new connection.

If the indicator does not flash red and white, repeat the procedure, holding the sensors longer (up to 20 seconds), sometimes the headphones "do not respond" the first time because of a discharged battery.

Headphones charged (indicator on case burns white) |Bluetooth on phone on and sees device | Headphones are within a radius of 1 meter from phone |No interference from other wireless devices (Wi-Fi, microwave, etc.)

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Important! Once you reboot, the headphones can automatically connect to the last paired device, and if that doesn't happen, remove them from the Bluetooth device list on your phone and pair them again.

Hard reset: when and how to do it

If a normal reboot doesn't work, you'll have to do a full reset to the factory settings, and this procedure removes all the pairing data, so after that, the headphones will become clean, like after you buy them.

• 🔄 The headphones are connected, but the sound is only in one of them.
• 📱 The device is not defined by any phone/laptop.
• 🔋 The charge indicator flashes continuously red (battery error).
• 🎵 The sound is heavily distorted or accompanied by interference.

Instructions for hard discharge:

1. Place the headphones in the case and close the lid for 5 seconds.
2. Open the lid and remove the headphones from the case.
3. Press and hold the touch panels on both headphones at the same time.
4. Hold them for at least 20 seconds until the indicator on the case flashes red and white 3 times in a row.
5. Place the headphones back in the case, close the lid for 10 seconds, then open it.
6. Now the headphones are ready for a new pairing. On your phone, remove them from the list of Bluetooth devices and reconnect them.

After hard reset, Xiaomi True Wireless Earbuds Basic 2 headphones may require a firmware update, signaled by the flashing of the indicator in blue when connected, in which case use the Mi Home app (instructions in the next section).

Update to the firmware through Mi Home: is it necessary?

Many users confuse reboot and firmware updates, the latter being rarely required — only if the headphones are unstable after a reset or if Xiaomi has released a critical update.

1. Install Mi Home from Google Play or App Store.
2. Connect the headphones to the phone via Bluetooth.
3. Open Mi Home, press + → Add Device → select Headphones.
4. If an update is available, a notification will appear. Click Update and wait until it is completed (don't turn off the headphones!).

⚠️ Warning: Do not update the firmware if the headphones are less than 50% discharged. interruption of the process may lead to loss of operation of the device.

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If your headphones stopped working after upgrading your firmware, try resetting them to the factory hard reset and reconnecting them, which solves the problem 90 percent of the time.

Typical Reboot Errors and How to Avoid Them

Even a simple procedure like resetting your headphones can go wrong, and here are the most common mistakes and ways to fix them:

• ⏳ Short sensor retention (less than 10 seconds) → Solution: Hold until you blink red/white.
• 🔋 A discharged case → The indicator is not responding. Solution: charge the case 30+ minutes, then repeat the reset.
• 📱 Headphones not removed from Bluetooth before reset → Solution: Remove the device from the list of conjugates on the phone.
• 🔄 Using only one headphone to reset → Solution: Drop both earbuds at the same time.

If after several attempts the headphones still do not work, check:

• 🔌 Charging cable – possibly the case is not charged due to damaged USB-port.
• 🎧 Headphone contacts - oxidation or dirt can interfere with charging.Wash them with a cotton swab soaked in alcohol.
• 📲 Bluetooth phone module – try connecting the headphones to another device.

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If the headphones don't respond to the reset and don't charge, the problem may be the case battery, in which case only the replacement of the battery in the service center will help.

What to do if the reboot does not help?

If after all the manipulations headphones Xiaomi True Wireless Earbuds Basic 2 still do not work, here is the algorithm for further actions:

1. Check the case: Connect the case to charge for 1-2 hours (even if the indicator is not on).
2. Test the headphones on another device: Connect to another smartphone, tablet or PC. If they work, your phone's Bluetooth is a problem.

Contact the service:

• If the headphones do not turn on, charge and do not react to reset - this is a hardware malfunction.
• Xiaomi has official service centers in most major cities, costing 500 times ₽.