How to Reboot Xiaomi Basic Headphones 2: Complete Reset and Recovery Instructions

Xiaomi Basic 2 wireless headphones are popular among users due to their combination of price and quality. However, like any electronics, they sometimes require a reboot or a complete reset. Hanging when connected, no sound, problems with synchronization between the left and right earphones can all indicate the need for a forced reboot.

Unlike wired devices, wireless devices don't have a physical shutdown button, which is often confusing. Many users try to turn off headphones by simply putting them in a case, but that doesn't always solve the problem. In this article, we'll look at all the ways to reboot, including soft reset, hard reboot and factory reset, and explain where each one applies.

When you need to reboot headphones Xiaomi Basic 2

Not all failures require drastic measures, and before you start rebooting, it's important to understand what kind of problem you're facing, and here are the typical situations where the procedure is justified:

• 🔌 Headphones do not connect to a phone or computer, despite the fact that Bluetooth is on and the device is detected.
• 🔊 The sound is interrupted, distorted or completely absent in one/both headphones.
• 🔄 The left and right devices are not synchronized (for example, only one headphone works).
• 🔋 The charge indicator flashes non-standard (for example, the red light does not go out after charging).
• 📱 Mi Home or Xiaomi Wear app doesn’t recognize headphones.

If the problem is a one-off (e.g., the headphones didn’t connect once), try a soft reboot first — it doesn’t delete settings, but resets temporary errors. If the failures happen regularly, you’ll need to hard reset or restore factory settings.

⚠️ Note: If the Xiaomi Basic 2 headphones fall into water or are mechanically damaged, rebooting will not help.

Soft reboot: quick reset without losing settings

This is the most gentle method, which does not affect paired devices and personal settings, and it is similar to a smartphone reboot and helps in 70% of cases of non-critical failures.

Instructions for soft reboot:

1. Place both headphones in the charging case and close the lid.
2. Wait 10-15 seconds – during this time the devices will completely shut down.
3. Remove the headphones from the case. They'll automatically turn on and try to connect to the last device.

If the problem persists after that, try forced shutdown:

• 📵 Press and hold the touchpad on the right earphone for 5-7 seconds until the indicator goes out.
• 🔄 Repeat the action for the left earpiece.
• 🔋 Place the headphones in the case for 30 seconds, then pull out - they will reboot.

Hard reboot: resetting Bluetooth connection

If the soft reboot doesn't work, the next step is to reset your Bluetooth connection, which will remove all paired devices from the headphone memory, but save other settings (such as sound uniformity), and is effective when the headphones connect to other devices or are not recognized by your smartphone.

Step-by-step:

1. Place the headphones in the case and close the lid.
2. Press and hold the button on the back of the case (near the USB-C connector) for 10 seconds until the indicator flashes red and white.
3. Release the button. The headphones will reset all Bluetooth connections.
4. Take the headphones out of the case - they will go into mating mode (the indicator will flash white).
5. Connect them again through the Bluetooth settings on your device.

Make sure your headphones are charged at least 30 times%|

Close all Bluetooth apps (music, calls) |

Remember or record the sound settings (if you used an equalizer)|

Prepare a spare connection method (for example, wired headphones)-->

After resetting, Xiaomi Basic 2 headphones may require reconfiguration in the Mi Home app (if you’ve used proprietary features like Game Mode or ANC).

⚠️ Warning: If the headphones are not recognized by the device after a hard reboot, try removing them from the list of paired devices in your smartphone’s Bluetooth settings, then search again.

Restore factory settings: complete reset

This is an extreme measure that returns the headphones to the "out of the box" state, and all personal settings, including sound uniformity, paired devices and Mi Home profiles, will be removed.

• 🔄 Headphones are constantly turned off during use.
• 🎵 The sound is distorted regardless of the source.
• 📱 Xiaomi Wear app can’t connect to device.
• 🔋 The charge indicator behaves inadequately (for example, it shows 100% when the battery is discharged).

Instructions for complete discharge:

1. Place both headphones in the charging case and close the lid.
2. Press and hold the button on the case for 15 seconds until the indicator flashes red (this is a signal to start resetting).
3. Without releasing the button, wait until the indicator goes out, then lights up white (this will take about 20-25 seconds).
4. Release the button. The headphones will reboot with factory settings.

Once completely reset, Xiaomi Basic 2 headphones may require a firmware update through the Mi Home app, even if it hasn't been installed before.

Frequent Reboot Errors and How to Avoid Them

Many users make the same mistakes that not only don't solve the problem, but can make it worse.

• ⏳ Insufficient time to hold the button. For example, when a hard reset, the button is held for 5 seconds instead of 10-15, which causes the procedure to not end.
• 🔋 If the charge of the headphones or case is below 20%, the reset may be interrupted.
• 📱 Ignoring firmware updates. After a complete reset, the headphones may require an update that will not work properly without it.
• 🔄 Non-synchronous pressing. When you drop through a case, it's important to hold the button continuously, rather than pressing it multiple times.

To avoid mistakes, follow these tips:

💡

Before any reboot, check the charge of the case and headphones through the Mi Home app or the indicator on the case. If the battery is discharged, recharge the devices to at least 30%.

If after several attempts to reboot the problem is not solved, it may not be a software failure, but a hardware malfunction, in which case, contact the Xiaomi service center or the official dealer.

Reboot via Mi Home (alternative method)

If the physical methods didn't work, you can try resetting through a proprietary app, which is suitable if the headphones are somehow recognized by the phone, but they are unstable.

Instructions:

1. Open the Mi Home app (or Xiaomi Wear if you use it).
2. Go to Profile → My Devices and select Xiaomi Basic 2.
3. Press on. ⚙️ Settings (cog in the upper right corner).
4. Scroll down and select Reset settings (or Untie device).
5. Confirm action. The headphones will reboot and be ready for a new setup.

Once reset via the app, it may be necessary to pair with the phone again.In some cases, the app also suggests updating the firmware - do this to avoid repeated crashes.

💡

Resetting via the Mi Home app is the safest method as it is controlled programmatically and minimizes the risk of errors in manual resetting.

What to do if the reboot does not help

If none of these methods solve the problem, it's probably a more serious malfunction.

• 🔍 Check compatibility. Make sure your device (smartphone, laptop) supports Bluetooth 5.0 or higher. Older versions may not work well.
• 📦 Test with another device. Try connecting your headphones to another phone or tablet to rule out a problem on the sound source side.
• 🔋 Check the charging case. Sometimes the problem is the connector. USB-C or damaged contacts inside the case.
• 🛠️ If headphones are guaranteed, contact Xiaomi support via the official website or visit the service center.

If the Xiaomi Basic 2 headphones are still warranty-free, don’t try to disassemble them yourself – this will void warranty obligations. In case of mechanical damage (cracks, dents, traces of fluid), repairs are likely to be paid.

FAQ: Answers to Frequent Questions