How to permanently remove pop-up chat on Xiaomi: the full guide 2026

Xiaomi’s pop-up chat is one of the most annoying features for smartphone and TV users of the brand.This element appears unexpectedly, overlaps important notifications and often interferes with the device, especially since it is difficult to close forever: after a restart or upgrade, it can return.

To make the problem worse, pop-up chat is integrated into MIUI system services. Simply clicking on a cross or turning off the app settings often doesn’t have a lasting effect. In this article, we’ll look at all the working ways to delete chat, from standard to hidden methods for power users.

It is important to understand that on different Xiaomi devices (Redmi, POCO, Mi or Mi TVs), the ways of disconnecting may differ. We will consider universal solutions, as well as nuances for specific models and versions of MIUI 12-14 and HyperOS.

If you've tried to turn off chat via standard settings, but it comes back, don't rush to reset the device to factory settings. 90% of the time, the problem is solved without drastic measures.

Why is pop-up chat on Xiaomi appearing?

Pop-up chat is part of Xiaomi’s ecosystem to make it easier to communicate with support and access brand services, but in practice it often interferes with rather than helps.

• 📱 System Update After installing the new version MIUI HyperOS chat can be activated automatically, even if you have disabled it before.
• 🔄 Reset: When you return to factory settings, all system services, including chat, are turned on again.
• 📲 Installing or updating branded utilities (e.g. Mi Community, Mi Home, GetApps) sometimes leads to chat activation.
• 🌍 Regional settings. On firmware devices for China (CN) Or global version (Global) chat behaves differently, and it's harder to turn off in Chinese firmware.

Interestingly, Mi TV and Redmi TV have less live chat, but the logic is the same: it is tied to com.miui.systemAdSolution and com.xiaomi.mitv.appstore, processes that are responsible for displaying ads and pop-ups, including chat.

If you notice that chat only appears when you connect to the Internet, it confirms its dependence on Xiaomi cloud services. In offline mode, it usually does not activate.

Method 1: Disconnecting through notification settings

The most obvious method is to block chat notifications in system settings, which works on most devices, but does not guarantee 100% results, as some versions of MIUI ignore these limitations.

Instructions for smartphones:

1. Open Settings → Applications → Application Management.
2. In the search box, type "chat" or "Mi Chat" (the name may differ).
3. Choose the Mi Chat app (or Xiaomi Chat, System Ad Solution).
4. Go to the Notifications section and turn off the "Show Notifications" slider.
5. For reliability, also ban "pop-ups" in the same menu.

For Mi TVs, the way is different:

1. Press the Settings button on the remote → select All settings.
2. Go to the Apps → Application management.
3. Find Mi TV Chat or System Ad → turn off notifications.

Important! On some devices, the app's name may be in Chinese: or. If you don't find it on the list, try sorting the apps by System.

Method 2: Deactivation through ADB (for experienced)

If standard methods don't work, you can turn off chat using ADB (Android Debug Bridge), which requires connecting the device to a computer, but gives a more reliable result.

What you need:

• 🖥️ Computer with installed ADB Tools.
• 📱 Included debugging by USB on a smartphone (in Settings) → The phone. → Version. MIUI Press 7 times, then return to Additional → For developers).
• 🔌 Cable USB (preferably original).

Step-by-step:

1. Connect your smartphone to your PC and open the command line (cmd on Windows or Terminal on macOS/Linux).
2. Enter the command to check the connection: Adb devices should appear the name of your device.
3. Run the command to disable the chat (select the right one): adb shell pm disable-user --user 0 com.miui.systemAdSolution or for TVs: adb shell pm disable-user --user 0 com.xiaomi.mitv.appstore
4. Reset the device.

Critical information: On some devices with MIUI 14+, after disabling via ADB, the chat may return after the system update, in which case repeat the procedure or use the MiuiHiddenSettings method (see next section).

Method 3: Hidden MIUI settings (without root)

MIUI has a hidden MiuiHiddenSettings menu that allows you to disable system components without ADB. This method works on most devices, but requires care.

How to open hidden settings:

1. Open the phone app and enter the code: ##4636##
2. In the menu that appears, select MiuiHiddenSettings (if not, go to the next method).
3. Find the "System Apps" or "Advertising and Chat" section.
4. Turn off the sliders opposite: 🔘 com.miui.systemAdSolution (chat and advertising) 🔘 com.xiaomi.mipicks (content recommendations) 🔘 com.miui.msa.global (analytics)

If after these actions, the chat continues to appear, try to further clear the cache of system applications:

1. Go to Settings → Applications → Application Management.
2. Find Mi Chat or System Ad Solution → Storage → Clear the cache.
3. Do the same for Miui Daemon and Security.

💡

If the MiuiHiddenSettings chat comes back after it's turned off, try the combination: first turn it off via ADB, then manually clean the cache, which gives a more lasting effect.

Method 4: Disconnect via Mi Account (for global firmware)

On Global devices, chat is sometimes linked to a Mi Account. Disabling sync can help:

Instructions:

1. Open Settings → Accounts and Sync → Mi Account.
2. Turn off synchronization for: 📱 Mi Chat 📢 Notifications 🌐 Cloud services

Memory. → Cleanup

deep-cleaning

This method is particularly effective on Redmi Note and POCO with MIUI 13-14 firmware, and may not work on Chinese versions (CN) due to manufacturer restrictions.

If you don’t want to completely shut down sync, try an alternative route:

1. Go to Settings → Google → Manage your Google account.
2. Turn off "Personalization of Ads" and "Sync these applications".

💡

Disabling sync with Mi Account can cause you to lose backups of messages and notes.

Method 5: Radical Methods (for Advanced Methods)

If none of these things work, there are more serious measures that should be taken only if you are prepared for the consequences (for example, failures in some functions).

Option 1: Remove system APKs (requires root)

• 📌 Install Root Explorer or FX File Explorer.
• Go to /system/priv-app/ or /system/app/.
• Delete or rename files: SystemAdSolution.apk MiuiSystemAdSolution.apk MiChat.apk (if any)
• Reset the device.

Option 2: Installation of custom firmware

Firmware like LineageOS, Pixel Experience or Xiaomi.eu lacks pre-installed chat, but this requires unlocking the bootloader and may be unwarranted.

Option 3: Firewall lock

Applications like NetGuard or AFWall+ (require root) can block chat access to the Internet:

1. Install a firewall and give it root rights.
2. Find Mi Chat or System Ad Solution.
3. Block them access to Wi-Fi and mobile data.

⚠️ Attention, system removal APK If you're not sure about your actions, you can use less radical methods.

Comparison of Methods: What Works Best

To choose the best method, read the table of effectiveness of each method depending on the device and firmware version:

As you can see from the table, ADB and APK removal are the most persistent, but require technical skills. For most users, the best combination is to disable notifications + ADB.

FAQ: Frequent questions about pop-up chat on Xiaomi