How to set up a redirect to Xiaomi: the complete guide

Xiaomi’s current MIUI and HyperOS smartphones provide users with a wide range of tools to manage incoming calls. One of the most popular features is redirection, which allows you to redirect a call to another number. This may be necessary in situations where you are in a bad reception zone, in a meeting where you can’t answer, or just want your second phone to answer calls.

There are several types of call forwarding, each of which solves a specific problem: you can forward absolutely all calls, only those that come when the line is busy or when you are not picking up. Understanding the difference between these modes will allow you to flexibly manage your availability to others. It is important to note that the service itself is provided by your mobile operator, and the phone is only a tool for activating the corresponding commands on the network.

In this article, we will take a look at all the customization methods available, from the graphical interface to the use of hidden codes. We will also look at the typical problems faced by Xiaomi owners and suggest effective ways to solve them. Regardless of whether you have a budget Redmi or flagship Xiaomi, the algorithm of actions will be almost identical.

The main types of redirection and their purpose

Before you get to the technical part, you need to clearly understand what redirect scenarios exist. On Xiaomi devices, like other Android smartphones, there are usually four main modes available. The first mode is the forwarding of all incoming calls. When you activate this option, your phone will not call at all, and the subscriber will immediately hear the beeps or voice message on the number where the transfer is configured.

The second type is line redirection, which is ideal for people who talk a lot. If you're already in a conversation with one person, the second caller will automatically be redirected to the number without receiving a busy signal. The third type is forwarding when there's no response. The phone will call for a certain time (usually about 20-30 seconds), and if you don't respond, the call will go further. And the fourth option is redirection when the phone is unavailable, for example, when the phone is off or out of range.

Each of these modes can be configured separately, you can direct all calls to voicemail, and you can direct calls to a colleague or secretary when you're busy, and the flexibility of the system allows you to create complex communication chains, which is especially true for business users, but it's worth remembering that telecom operators can charge forwarded calls according to special rules, so checking the tariff plan will not be superfluous.

Set up redirects through the standard Xiaomi menu

The easiest and most reliable way to activate call forwarding is to use the phone's built-in menu. MIUI and HyperOS may have their own visual features, but the logic remains the same. First, you need to open the standard Phone app (green handset), which you usually make calls through, and this is where the hidden call settings are located, not in the general settings of the system.

When you open the app, look at the top right or bottom corner of the screen for a three-dot icon or gear. When you click on it, you'll see a drop-down menu where you'll select Settings or Incoming Calls. In the list that opens, look for Redirects or Additional Settings. The system can search for available services on the network for a while, which is normal for this process.

Inside the menu, you'll see a list of four options that we talked about earlier: "All calls," "If busy," "If not responding," "If unavailable." Choose the option you want. Next, you'll be asked to enter the phone number that will be going to you. Enter the number in an international format or select the contact from the phone book. After you enter, click "On" or "OK."

It is worth noting that on two-symbol Xiaomi phones you will need to choose which one to use. SIM-The map is set up. The system will tell you to choose. SIM 1 SIM 2, or set up a forwarding for both at once. Be careful when choosing not to confuse the numbers. Once activated successfully, a corresponding mark or icon will appear next to the selected item, indicating that the service is working.

Use of the USSD-code-driven

For those who prefer speed and don’t like to dig into multi-level menus, there is an alternative method – using the new menu. USSD-These codes are sent directly to the operator's network and work on any phone, including the old push-button phones. At Xiaomi, this method works flawlessly, because it does not depend on the version of the shell. MIUI. Enter the codes in the application for calls, like a regular phone number.

There is a universal set of codes that work for most operators around the world. To enable all call forwarding, dial **21*phone number# and press the call button. To disable this feature, use the code ##21#. To check the forwarding status of all calls, type *#21#. These commands are a GSM standard and are supported by all networks.

Similar codes exist for other types of redirects, such as 67 (enabled **67*number#), 61 if unanswered, 62. You can use the universal redirect code ##002# to cancel all redirects at once. This is especially useful if you forget which settings were active and want to return the phone to its original state.

⚠️ Attention: When entering USSD-A single-digit error can lead to an unnecessary service being activated or calls being forwarded to someone else's number. Always double-check the number entered before pressing the call button.

Once you have entered the command, a pop-up message from the operator will appear on the screen confirming the action. If an error message arrives, it is possible that the code is not supported by your operator or the service is not activated on the tariff, in which case it is better to return to the setting via the menu or contact support.

Voice menu and operator services

Not all users know that you can set up a redirect without using a smartphone, using a voice menu or a personal account of the operator. On Xiaomi, this is convenient if the phone is “glutting” or not seeing the network. The voice menu is an interactive system that is controlled by tonal signals (pressing numbers). To get into it, you need to call your operator’s special service number (usually 0500, 0611 or similar short numbers).

In the voice menu, you have to select a section that's related to communication services or forwarding, and the robot will ask you to enter a number that you want to redirect calls to, and the good thing about this is that it's setup on the network side, and even if you replace it with a new one. SIM-The phone or card will still have the settings, but the voice menu interface can be confusing and require listening to long instructions.

The alternative is to use your carrier's mobile app or your personal account on the site. There, in the Services section, you can often find the "Redirect" item and manage it with a single button. This is a modern and convenient way that does not require remembering codes. On Xiaomi smartphones, carrier apps are often preinstalled or available from the GetApps / Google Play store.

Features of setting up for two-symbol Xiaomi

Most of the Xiaomi models support the two SIM-And the maps are simultaneously making adjustments to the setup process, and when you log in to the redirect menu, the system will ask you which one you want. SIM-This is a critical point, because the settings for the first and second SIM are independent of each other.

You can set up a redirect for only one card, leaving the second one running normally, or you can set different numbers for redirection: for example, calls to the work number (SIM 1) go away, and to the personal number (SIM 2) to the home phone, the logic of the work remains the same, you just need to repeat twice, choosing the appropriate slot.

In the case of USSD-Some Xiaomi models may ask which card to call from when entering the code to activate the service, while others will apply the command to the default primary voice card. To avoid confusion, it is better to use the settings menu where the choice is made. SIM-The map is clearly and visually clear.

💡

Tip: Name yours. SIM-cards in the settings (for example, “Work” and “Personal”), so that when choosing a slot for redirecting, you do not confuse them and send working calls to a personal number.

Solution and troubleshooting

Despite the simplicity of the procedure, Xiaomi users sometimes run into difficulties. One of the most common problems is a connection error or a message saying "Redirect settings failed to change." This is often due to the fact that the phone cannot contact the operator's server to update settings. Check if you have a stable network signal and a positive balance.

Another common situation is that redirects are not turned on, although the code is entered correctly, the reason may be the blocking of the service by the operator, some tariff plans do not include this option by default, or it is paid, and it is also worth checking whether the phone is not on Do Not Disturb mode or locking unknown numbers, which may conflict with the logic of redirection.

If you are trying to set up a redirect to a number that is roaming itself or abroad, there may be restrictions. Operators often prohibit international forwarding to avoid hefty bills, in which case forwarding is only possible within the operator's or country's network, unless otherwise provided by the tariff.

⚠️ Note: If you have stopped using SIM-You can still hear the beeps, thinking you're just not picking up until the timeout is triggered.

In case of persistent errors, try resetting your network settings. Go to Settings → About Phone → Settings Reset → Reset Wi-Fi, mobile networks and Bluetooth. This will not delete your personal data, but will return network settings to factory values, which often helps fix software failures.

💡

If neither of these methods works, the problem may be on the operator's side. Call support to check the activation of the service on their equipment.

Frequently Asked Questions (FAQ)