How to Recover Your Mi Account Xiaomi Password: 5 Ways to Work

Losing access to Xiaomi’s account is a situation that affects one in five users of Mi, Redmi or POCO smartphones. Without a password from Mi Account, you will not be able to use cloud storage, synchronize data, and in some cases even unlock the device after resetting. Fortunately, the company has provided several ways to restore – from standard (via email or SMS) to emergency (calling for support).

In this article, we will discuss all the current methods for retrieving Mi Account passwords for 2026, including nuances for users from Russia and CIS countries. You will learn what to do if the confirmation code does not arrive, how to bypass two-factor authentication and why sometimes recovery through mail does not work, and we will give recommendations on how to protect your account after recovery to avoid repeated problems.

Importantly, the procedure may vary depending on whether you have linked a backup email, phone number, or a Xiaomi account older than 2020. If you don’t remember any login details, go to the support section immediately.

1. Standard recovery via email or phone

The easiest way to do this is to use the official password recovery page on Xiaomi, which is suitable if you have access to a linked email or phone number. Here is a step-by-step guide:

1. Go to the Mi Account login page: account.xiaomi.com.
2. Click Forgot Password? under the Enter field.
3. Enter an email or phone linked to your account and a captcha.
4. Choose the method of receiving the code: Email or SMS.
5. Enter the 6-digit code in the appropriate field.
6. Create and confirm a new password (requirements: at least 8 characters, the presence of letters and numbers is required).

If you don't remember which email or phone is linked to your account, try entering all the options you can. The system will tell you if there is an account with that data. Note: the code is only valid for 5 minutes, so enter it immediately after you receive it.

Correctness of the entered address (without typos)

Spam folder in the mail - sometimes the letters get there

Phone balance (to receive SMS)

Internet connection (code may not arrive at weak signal)-->

⚠️ Note: If you use Mail.ru or Yandex, check your security settings – sometimes emails from Xiaomi are blocked as “suspicious.”@xiaomi.com whitelist.

2 What to do if the confirmation code does not arrive

One of the most common problems is the lack of a letter or SMS There are many reasons, from technical failures to account suspensions on suspicion of fraud:

• 📧 Check the Spam folder, especially if you use Gmail or corporate email. Sometimes, emails from Xiaomi are filtered as ads.
• 📱 Try another way to get code – if it doesn’t come SMS, Choose an email and vice versa.
• 🔄 Update the page and request the code again. Sometimes the Xiaomi server doesn't send a message the first time.
• 🌐 Use it. VPN — If you are in a restricted region (e.g. some CIS countries), connect to servers in Hong Kong or Singapore.

If the code never came, try using an alternative browser (like Firefox instead of Chrome) or clear the cache. IP-Addresses – then a network change will help (for example, reconnecting to the mobile Internet instead of Wi-Fi).

⚠️ Note: If you see a message saying “This account is blocked for security reasons”, it means that the system suspected an attempted hacking, in which case recovery through standard methods is impossible – you will have to contact support with proof of identity (see section 5).

Bypassing Two-Factor Authentication (2FA)

If your Mi Account has enabled two-factor authentication (2FA), password recovery is complicated.The system will require not only the code from an SMS or email, but also the backup code you had to save when you set up 2FA. If it is not, there are two options:

1. Use a backup email – if you have linked it to your account, the system may allow 2FA resets through it.
2. Contact for support – you will need to provide proof of account ownership (checks, IMEI devices associated with Mi Account).

To disable 2FA without accessing the backup code, follow the following steps:

1. Go to the recovery page: account.xiaomi.com/pass/reset.
2. Enter the email or phone attached to your account.
3. At the 2FA code request stage, click Do You Get the Code? or Other Ways.
4. Select Restore Access via backup email (if it is linked).
5. Follow the instructions of the 2FA reset system.

If there is no backup email, all you have to do is call in support.

• IMEI of all devices associated with the account (can be found in the box or via *#06# on the phone).
• Checks or purchase warranties.
• Passport photo (for identification).

Restore your old account (until 2020)

If your Mi Account was created before 2020, you might have encountered an outdated authentication system, in which case standard email or SMS recovery might not work.

1. Try signing in via Mi Cloud – sometimes old accounts save access via the web version: i.mi.com.
2. Use the Mi Account app – download it from Google Play or AppGallery and try to recover your password through it.

For accounts created before 2018, recovery through IMEI may work.

1. Find your device’s IMEI (on the box, in the settings or via *#06#).
2. Contact Xiaomi for a recovery request by providing an IMEI and an approximate account creation date.

⚠️ Note: If your account was created via Facebook or Google (before) 2019 You had the opportunity to do this year, try logging in through these services. To do this, select Log in via the Mi Account login page. Google/Facebook.

5. Appeal in support of Xiaomi: step-by-step instructions

If all the previous methods have failed, you only have to contact support, which is the longest method (3 to 14 days), but it works even in the most difficult cases.

1. Go to the support page: mi.com/global/support.
2. Select the Mi Account section → Restoration of access.
3. Fill out the form with: Email or account phone (if you remember), IMEI of all associated devices, serial numbers (can be found on the box or in the phone settings), photo of checks or warranty cards, passport scan (for identification).

Lost access to the account, no code to the email, 2FA enabled, no backup code.

Send a request and wait for a response (usually within 24-72 hours).

⚠️ Note: Xiaomi support may request additional data, such as:

• Photo of the serial numbered device.
• Screenshots of purchases in the Mi Store (if any).
• Information about recent transactions (if the account is linked to Mi Pay).

The more evidence you provide, the better the chances of a successful recovery.

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If you are applying from Russia or Belarus, please indicate in your request that your region is Europe or Global, which will speed up processing, as local support services in these countries may be slower.

Important: If your account has been blocked for suspicious activity, support may require video identification, in which case you will have to record a video with your passport and Xiaomi device in your hand, confirming ownership.

6.What to do after password recovery

Once you have successfully restored access to your Mi Account, you need to take steps to avoid repeated problems.

Update your password to complex (12+ characters, with letters, numbers and special characters)

Enable two-factor authentication (2FA) and save backup codes

Link backup email (if it wasn’t)

Check the list of devices in Mi Account and delete unknowns

Update the data for recovery (phone, email)-->

We also recommend:

• 🔐 Use a password manager (such as Bitwarden or KeePass) to store your username and password from your Mi Account.
• 📱 Unlock unnecessary devices – go to Account Settings → Devices and remove those you do not use.
• 🌍 Check your account region – if it is listed as “China”, it can cause problems getting it. SMS. Change to "Global" or "Russia".

⚠️ Note: If you have restored access to an account that has been blocked for suspicious activity, you may be restricted to certain features within 30 days (e.g., purchases from Mi Store or changing your email link.

7 Common Mistakes and How to Avoid Them

Many users make the same mistakes when restoring Mi Account, which leads to a delay in the process or complete loss of access.

• ❌ Use it. VPN Unnecessarily, unless you are in a blocked area, VPN This could be a source of suspicion for Xiaomi’s security system.
• ❌ Enter password repeatedly - after 5 unsuccessful attempts, the account is temporarily blocked.
• ❌ Ignore backup codes 2FA — If you don’t save them, recovery will be very difficult.
• ❌ Incorrect data in support - if IMEI or the serial number does not match, the request will be rejected.

Many users also forget that:

• 📌 Mi Account is tied to the device – if you reset your phone to factory settings without logging out of your account, you may need to enter a password to activate it.
• 📌 Your account can be linked to multiple emails – try out all the possible addresses you’ve used before.
• 📌 Support does not work over the phone – all requests are processed only through the online form.

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If you bought a Xiaomi device with your hands, make sure the previous owner untie it from your Mi Account, otherwise you won’t be able to use many features (such as cloud storage or software updates).

Frequently asked questions