The situation of a smartphone owner suddenly forgetting the password from his Mi Account is one of the most stressful in the world of mobile technology: the device is locked, access to cloud photos and contacts is lost, and the security system requires authorization to continue working. Fortunately, Xiaomi has provided several reliable ways to regain access, and linking to the phone number plays a key role here.
Restoration of access through SMS-Code is considered one of the fastest and safest methods, as it requires physical presence. SIM-This mechanism bypasses the need to remember complex character combinations by relying on proof of ownership of the number, but the process has its own nuances, depending on the region of registration of the number and the current security settings of the Mi Cloud servers.
Before you start taking action, make sure your phone has a stable internet connection and SIM-The card is active and able to receive incoming messages, and in some cases, carriers may block short numbers or service numbers. SMS, Therefore, checking the balance and tariff plan will be the first logical step before trying to reset the password.
Preparation for the procedure for restoring access
The success of a return operation over a profile depends on pre-preparation. Many users make the mistake of starting the recovery process without checking the basic conditions, which leads to the blocking of login attempts by the Anti-Fraud security system. You need to make sure that the phone number you plan to use is actually listed as the primary or backup in the account settings.
If you have access to another device that logs in to your Mi Account, be sure to check the relevance of the data in the security section. Often users change phone numbers, forgetting to update the information in the profile, making it impossible to get a confirmation code for the current SIM card.
☑️ Pre-reconstruction checks
It is also worth considering that the system may request additional verification if the login attempt is made from a new one. IP-In such cases, security algorithms can temporarily limit the number of attempts to enter code, so you should not experiment with different gadgets at the same time.
⚠️ Note: If you have changed your phone number or if your phone number has been disabled more than once 3-6 months ago, restore access through SMS In this case, the number could be resold to another subscriber, and the code will not come to you.
Step-by-step: Recovery through the Mi Account website
The most universal way, independent of the smartphone model, is to use the official web portal of account management, which allows you to reset the password even if the phone is locked or unavailable, the main thing is to have any device with Internet access on hand.
Go to the official account.xiaomi.com page and click on the “Forgot your password?” link, which is usually located below the data entry fields. The system will suggest you choose the identification method: by email or by phone number. Choose the option with your phone and enter the number in an international format, be sure to specify the country code.
What if the site does not send the code?
After entering the number on the specified phone will come SMS-Enter it in the appropriate box on the site. If the code is correct, the system will suggest you to come up with a new password. Come up with a complex combination using different register letters and numbers to ensure that your Mi Cloud is as secure as possible.
- 📱 Enter the phone number in an international format (for example, +7 for Russia).
- 🔢 Wait. SMS Enter a 6-digit confirmation code on the site.
- 🔑 Create a new password and confirm it with re-entry.
- ✅ Log in to your phone account using new data.
After a successful password change, it is recommended to immediately enter the security settings and check the list of trusted devices. Remove old or unfamiliar gadgets from there to exclude unauthorized access to your data in the future.
Reset password directly on the smartphone Xiaomi
If you have physical access to an unlocked smartphone, but you can’t log in to some Xiaomi services because of a forgotten password, the procedure can be done through the settings menu, which is convenient because it doesn’t require you to go to third-party sites and often works more stable with poor connection.
Open the Security app or go to Settings → Mi Account. Click on your profile name, then select Account Settings or Security. This menu should have the option to Change Password or Restore Access, which will trigger the verification process through the linked number.
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Use mobile internet instead of Wi-Fi when requesting a confirmation code. IP-Home network addresses may be marked as suspicious by the security system, making it difficult to obtain SMS.
The system will send a request to the server to generate code. Once you receive an SMS and enter a new password, the device will automatically update the credentials in all system services, including Mi Cloud, Find Device and theme store.
| Parameter | Description of action | Importance |
|---|---|---|
| Internet | A stable connection is required to communicate with the server | Tall. |
| SIM-map | Must be active and receive SMS | Critical |
| Time. | Check the correct date and time on the device | Medium |
| MIUI version | On older versions, the interface may be different. | Low. |
It is important to note that after changing the password through the phone settings, other devices that have logged in to the same account may need to re-authorize, which is a normal security response to changing credentials.
Problems with country code and international numbers
One of the most common difficulties in restoring an account is choosing the wrong country code or number format. Xiaomi servers strictly check the compliance of the entered data, and an error in even one digit will lead to the fact that the SMS will leave another person or not be sent at all.
If your number is registered in one country and you are trying to restore access from another, the system may consider this as suspicious activity. VPN-service IP-address of the country of registration of the number so that security algorithms do not block the attempt to enter.
Also, consider that some virtual operators or VoIP numbers may not be supported by Xiaomi’s SMS delivery service, and if you use such numbers, you will not be able to restore access in a standard way and you will have to contact support.
⚠️ Warning: Never enter a confirmation code from Xiaomi on third-party sites or pass it to “support staff” in chat rooms.
What to do if your phone number is lost or unavailable
When the phone number associated with the account is lost, locked by the operator or simply no longer belongs to you, the recovery process becomes much more difficult, in which case the standard procedure through SMS becomes impossible, and alternative verification methods must be used.
The first step should be to restore access to the phone number itself through your carrier. SIM-The card is lost, contact the operator's cabin with a passport to issue a duplicate. SMS-codes from any service, including Mi Account.
If it is technically impossible to restore a number, try using a linked email. On the password recovery page, select the option “Get a code by email.” If the mail is also not available, then only the option of contacting support with receipts for the purchase of the device or other information confirming ownership of the account remains.
- 📞 Contact the communications operator for recovery SIM-map.
- 📧 Try to restore access through backup email.
- 📄 Prepare checks or screenshots of purchases in the Mi Store for support.
- 🆘 Use the feedback form on Xiaomi’s website for manual review.
In some cases, if the account has enabled two-factor authentication through an authenticator application, you can use backup codes that were suggested to be saved when you set up security, and the presence of such codes allows you to bypass the need for SMS.