How to Sign In to Mi Account on Xiaomi Devices: All Ways and Solutions to Problems

Mi Account is the key to all the services and functions of the Xiaomi ecosystem. Without it, you will not be able to sync data between devices, use Mi Cloud cloud storage, install updates or even unlock the bootloader on the brand’s smartphones. However, many users face difficulties when trying to log in — the system does not accept a password, server errors occur, the device asks for confirmation via SMS, which does not come.

In this article, we will discuss all the current ways to sign in to Mi Account on smartphones, tablets and smart appliances Xiaomi (including Redmi, POCO And Black Shark, and we'll look at common bugs and their solutions, and we'll focus on security issues, how to protect your account from being hacked, and what to do if you're already lost. MIUI 14/15 and devices released after 2018 year-end.

1. Standard sign-in to Mi Account through device settings

The easiest way to log in is to use the built-in settings menu, which is suitable for most Xiaomi devices, including smartphones (Redmi Note 12, Xiaomi 13, POCO F5), tablets (Xiaomi Pad 6), and even smartwatches (Mi Band 8).

To log in to the account:

• 📱 Open the Settings app** (cog icon) on the home screen.
• 👤 Scroll up and select the Mi Account section (or Xiaomi Account in Russian firmware).
• 🔑 Click Login and enter the email or phone number associated with the account.
• 🔐 Enter your password. If two-factor authentication is enabled, confirm the login via SMS email.

If you're logging in for the first time, the system can ask for additional data, such as your country of residence, backup email, or phone number, which can be useful for restoring access in the future.

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If the device is not connected to the Internet, you will not be able to log in to Mi Account. Use a mobile network or Wi-Fi with a working connection.

2. Entering through a browser on a computer or phone

Sometimes you can’t log in through your device settings, such as if your smartphone is locked or synchronization errors occur, and you can log in to Mi Account via the web version at account.xiaomi.com.

Step-by-step:

1. Open your browser (Chrome, Safari, Edge) and click on the link above.
2. Select a country (Russia, Kazakhstan, Belarus or another, depending on the region of registration).
3. Enter your email or phone number, then your password.
4. If necessary, confirm the entrance through SMS-code.

Once you have successfully logged in, you will be taken to your personal account, where you can control your associated devices, check login activity, and change your security settings, and you will also be able to access the Mi Cloud backup section.

3. Entry through the Mi Home app for smart tech

If you use Xiaomi smart devices – Yeelight light bulbs, Mi Robot Vacuum robot vacuum cleaner or Mi Home Security cameras – you need to log in to Mi Account through the Mi Home app to manage them.

How to get in:

• 📲 Install Mi Home from Google Play or App Store.
• 🔄 Launch the application and select the region (it is important to specify the same as when registering an account!).
• 👤 Press Enter and point email/phone + password.
• 📱 Confirm the entrance through SMS or push notification on the attached device.

Once logged in, all smart devices previously linked to your account will appear in the main menu. If you enter a new region (for example, you have moved), you may need to move devices, read about this in the error section.

4.Restore access to Mi Account

You forget your password or you lose your email/phone? There are a number of ways you can restore your Mi Account, but the process depends on what data you have left. Let's look at all the options.

Method 1: Recovery via email or SMS

If you have access to a linked email or phone number:

1. On the login page, click Forgot your password.
2. Choose the recovery method: Email or Phone.
3. Enter the confirmation code sent to email/SMS.
4. Create and save a new password (we recommend using a password manager).

Method 2: Recovery through backup email

If the main email is not available, but you have provided a backup:

• 📧 On the recovery page, select Use backup email.
• 🔑 Enter your backup email address and follow the instructions in the letter.

Linked phone number or email| Access to backup mail (if specified)| Identity document (for complex cases)| Device code (if account is linked to smartphone)

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Method 3: Appealing for Xiaomi

If the standard methods don't work, you'll have to call for support.

1. Go to the password recovery page.
2. Select Cannot Restore Access in Other Ways
3. Fill out the form by specifying: 🆔 Name and surname (as in the account). 📅 Date of registration (approximately). 📱 Device models linked to an account.

📄 Attach a scan of a passport or other document to confirm identity.

The request can take 3 to 7 days to process. Xiaomi support checks the data manually, so it is important to provide the most accurate information.

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If a smartphone is attached to your account, support can request the device's IMEI, which can be found by dialing *#06# or in settings (About Phone → General Information).

5 Common Mi Account Login Errors and Their Solutions

Even with the right data entry, the system can produce errors, and let's look at the most common problems and how to fix them.

The device is not supported in this region, which occurs if you bought a smartphone in one region (for example, Xiaomi 12 Pro for China), and your account is registered in another (Russia).

• 🌐 Change your account region (not available to all countries).
• 📦 Transferring the device to another region account (requires unlocking the bootloader).
• 🛒 Buy a smartphone version for your region (e.g. Global instead of China).

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If you have a login error, the Service is temporarily unavailable, check the status of Xiaomi servers on the Downdetector website.

Two-factor authentication: how to enable and what to do if access is lost

Two-factor authentication (2FA) is an additional layer of Mi Account security that requires confirmation of login via SMS, email or authentication application, without which attackers will not be able to hack an account even if they learn the password.

How to turn on 2FA:

1. Enter your personal account on the website.
2. Go to the Security section → Two-factor authentication.
3. Select the confirmation method: SMS or authenticator application (for example, Google Authenticator).
4. Scan the scanner in the app. QR-code or enter the key manually.
5. Keep your backup codes in a safe place (they will come in handy if you lose access to the authenticator).

If you have lost access to the device with the authenticator or SIM-map:

• 🔄 Use backup codes (they could have been saved when set up) 2FA).
• 📧 Try to restore access through a backup email.
• 📞 Contact Xiaomi with proof of identity (passport, device purchase check).

⚠️ Note: If you have not saved backup codes and lost access to the authenticator, it will be extremely difficult to restore your account.In some cases, Xiaomi may require a video ID with a passport.

7 How to Protect Mi Accounts from Hacking

Mi Accounts have access to personal data, photos, payment systems (Mi Pay) and a smart home, and can be compromised and can lead to leakage or even locking of devices.

• 🔐 Use a password that is complex (at least) 12 symbols with numbers, letters and special characters. Example: X!a0m1_2026_Secure.
• 🔄 Enable two-factor authentication (better through an app rather than an app) SMS).
• 📱 Regularly check the list of associated devices in your account settings and delete unknown devices.
• 🚫 Do not use the same password on other websites (especially social media).
• 🛡️ Install antivirus on your smartphone (for example, Mi Security or Kaspersky).

We also recommend:

• 📌 Link backup email (not related to Xiaomi) to your account).
• 📱 Enable notifications of new inputs in security settings.
• 🔍 Periodically check your account for suspicious activity.

⚠️ Note: If you sell or transfer a Xiaomi device to another person, be sure to log out of the Mi Account and reset to factory settings. otherwise, the new owner will be able to access your data! FAQ: Frequent questions about signing in to Mi Account Can I log in to Mi Account without a password? Yes, if you have fingerprint or face login enabled on your device. You can also use backup codes (if saved) or restore access through a user's fingerprint. email/SMS. Why does it say "Account locked" when you sign in? It happens after multiple failed login attempts or suspected hacking. 24 You can try again for an hour. email/If the lock is not removed, contact the support with proof of identity, how to log into Mi Account on your smartphone after resetting your settings? After a Hard Reset, the device may require you to enter the Mi Account that was previously linked. If you don't remember the password: Restore it through the recovery page. If the account is not yours (for example, a phone is bought with hands), contact the previous owner to unbundle. Without authorization, you can't unlock a device -- it's a measure of protection against theft. Can you use one Mi Account on multiple devices? Yes, you can link one account to an unlimited number of Xiaomi devices: 📱 On smartphones – synchronization of notes, contacts, photos. 🏠 Mi Home – Smart Device Management (up to 100 pieces per account). ☁️ In Mi Cloud, the amount of cloud storage (5-100 GB depending on the tariff) is what to do if the phone number is no longer mine? If you have changed your number but it is still tied to Mi Account: Sign in via email. Go to Settings → Security → Phone Number. Delete the old number and link a new one. If access to the email is also lost, contact support with proof of ownership of the device (IMEI, purchase check).