How to turn on the sound of a call on Xiaomi smartphones: 5 ways to solve the problem

Are you missing important calls because Xiaomi doesn't make any noises when you call them? The problem may be a randomly disabled sound, software failure or hardware settings. In this article, we'll look at all the possible causes of the lack of sound of the call and offer 5 proven ways to fix them, from basic settings to hidden functions of the engineering menu.

Xiaomi, Redmi and POCO have a flexible sound management system that sometimes gets lost after updating or changing profiles. For example, after switching to MIUI 14, many users experienced an automatic switch to Vibration Only mode, and we will show you how to return sound in 2 minutes without having to reset.

1. Checking basic sound settings

Start with the obvious: maybe the sound of the call is manually turned off or muffled to zero, and MIUI has separate regulators for the ringtone, notifications and media, to check:

1. Open the “Settings” (cog icon on the desktop).
2. Go to the section Sound and vibration.
3. Make sure that the call volume slider is not in the “0” position.
4. Check if the Do Not Disturb mode is activated (the crescent icon in the notification curtain).

If the sound slider is gray and inactive, it is a sign of hardware locking (such as a stuck volume button) or an audio driver malfunction, in which case you go to the section on iron diagnostics.

Important: On some models (such as Xiaomi 13 Pro or Redmi Note 12) there is a separate Sound and Vibration switch in the Sound and Vibration menu – it needs to be turned on too!

2. Resetting the sound settings to the factory

If the basic settings didn't work, try resetting the sound settings, which will return all volume sliders and profiles to their original state without affecting personal data:

1. Go to Settings → System and device → More
2. Select Settings Reset.
3. Slip on Reset the sound settings.
4. Confirm the action with a password or pattern lock.

Once reset, the phone will automatically restart. Check the sound of the call by calling the device from another number. If the problem persists, move to the next method.

Make sure your phone is over 30% charged

Remember the current volume settings (take a picture of the screen)

Turn off Bluetooth headphones

Check if the "Airplane" mode is activated"-->

⚠️ Attention: On some firmware MIUI (especially custom) item Reset audio settings may not be available. In this case, use the engineering menu.

3. Diagnostics of hardware problems

If the software methods didn't work, it could be a physical malfunction of the speaker or connector.

• 🔊 Check the speaker: Turn on any tune through the standard Music app. If there's sound, there's a problem with the call settings, if not, there's a faulty speaker.
• 🎧 Connect headphones: If the sound appears only in them - perhaps the main speaker plume has departed.
• 📱 Test vibration: If the phone vibrates when ringing but no sound - a failure in the audio track.
• 🔧 Check the charging connector: Pollution or oxidation of contacts can block sound (relevant for single speaker models, such as Redmi). 9A).

Critical information: On Xiaomi with two speakers (such as the POCO F5 or Xiaomi 12T), the sound of the call may disappear due to a malfunction of the top speaker, which is responsible for the conversational mode.

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If the sound is only lost when you connect to a Bluetooth device, try resetting your network settings: go to Settings → Connections → Bluetooth and select “Forget the device”.

4.Use of the Engineering Menu for Diagnostics

The Engineering Mode allows you to test the hardware components of a smartphone, including speakers, to get there:

1. Open the phone app.
2. Enter the combination: ##4636##
3. Choose Audio (or Hardware Testing on some models).
4. Slip on the Loud Speaker and check the sound.

If you have sound on the engineering menu, but it's not on the phone, the problem is the firmware.

• 🔄 Update MIUI last-minute.
• 📲 Install a patch for an audio driver (relevant for custom firmware).
• 🔧 Perform reset to factory settings (pre-make a backup!).

5. Alternative methods of sound recovery

If the standard methods didn’t help, try these non-obvious solutions:

• 📱 Change the sound profile: Switch to General or Outdoor mode in Settings → Sound and vibration → Sound profiles.
• 🔕 Disabling the "Smart Assistant": In MIUI 14+ Smart Sound Control can automatically mute calls. Turn it off in Settings. → Special facilities.
• 🎵 Setting a third-party tune: Sometimes system sounds get confused. Download any tune in format.mp3 And set it up as a call signal.
• 🔄 Safe Mode Reboot: If sound appears in Safe Mode, the third-party app (most often optimizers or launchers) is to blame).

For models with IR-A blaster (for example, Xiaomi 11 Lite) NE) Check if the sound of the call conflicts with the infrared port. → Connections → Infrared port.

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If the sound is lost only with a specific contact, check the individual settings of the melody for this number in the Contacts app.

6. When to contact the service center

If none of the methods worked, it's probably hardware.

• 🔊 The speaker does not make any sounds (including music and notifications).
• 📉 The sound is distorted or interrupted (sign of damage to the speaker membrane).
• 💧 The phone fell into the water or was subjected to a strong vibration.
• 🔧 Independent disassembly did not give results.

The cost of replacing the speaker on Xiaomi in official services starts from 1,200 rubles (for models of Redmi Note series) and up to 3,500 rubles for flagships (Xiaomi 14 Ultra).

⚠️ Attention: On models with protection IP53/IP68 (for example, Xiaomi 13 pro POCO X5 Pro) self-replacement of the speaker will result in loss of water resistance! Use only original adhesive parts.

FAQ: Frequent questions about the sound of a call on Xiaomi