Previous articleMissing sound on Xiaomi phone: what to do and how to return the sound

Did you play the video, but no sound is coming from Xiaomi speakers? Or does the alarm ring and the phone go silent like a fish, POCO, Mis are more common than you think — and hardware is not always to blame. 80 percent of the time, software failures, incorrect settings, or conflicting applications are to blame.

This article will help diagnose the cause of the lack of sound and restore the performance of speakers without going to the service center. MIUI, And if the problem gets deeper, we'll give you a checklist to check the hardware.

Basic checks: what to do first

Before digging deep into your settings or disassembling your phone, make sure the problem isn’t on the surface. Here are 4 steps to take right away:

• 🔊 Check the physical volume switch. Press the volume button on the sidebar -- sometimes it accidentally goes down to zero.
• 🔕 Turn off Do Not Disturb mode. Swipe down to open the notification panel and make sure the bell icon is not crossed out. → Sound and vibration → Don't disturb.
• 🎧 Disconnect your headphones or Bluetooth devices. Sometimes the phone freezes in playback mode via an external device. Connect and turn off your headphones several times or reboot Bluetooth to Settings. → Connected devices.
• 🔄 Reboot your phone. It's trivial, but it works 30 percent of the time. Press the power button and select "Reboot." If your phone doesn't respond, press the power. + Increase volume by 10 seconds for forced reboot.

If you don't sound after that, the problem goes deeper. We'll move on to the next section.

⚠️ Warning: If your phone falls into water or is mechanically impacted (hit, fall), do not try to turn it on or plug it into a charger, first dry the device completely for 24 to 48 hours in a dry place (such as a silica gel bag). Turning on a wet phone can cause a short circuit!

2. The sound settings in MIUI: where to find a problem

MIUI It's known for its many hidden settings that can affect sound, and even if you didn't change anything, an update to the system or an installed app could reset the settings:

Step 1. Checking sound profiles

Xiaomi has separate volume controls for multimedia, calls and alarms. Open Settings → Sound and vibration and:

• 🔈 Make sure that the Media slider is not at zero (it is responsible for music, video, games).
• 📞 Check the volume of "Bell" and "Alarm" - they are set separately.
• 🔔 Turn on the option “Change volume with buttons” if it is disabled.

Step 2. Reset the sound settings

If the regulators are in place, but the sound is still missing, try resetting the sound settings to the factory:

1. Go to Settings → System and device → Additional → Resetting.
2. Select “Reset Sound Settings” (not to be confused with a full reset of your phone!).
3. Confirm the action and restart the phone.

Step 3. Monosound check

On some Xiaomi models (for example, Redmi Note 10 Pro, POCO X3 Pro) has a Monosound function that combines sound from both speakers into one. If it's activated, it may seem like the sound is gone. Turn it off in Settings. → Special facilities → Rumor → monosound.

3. Software failures: how to fix without resetting

If the basic settings didn't work, the problem could be a system failure or application conflict.

Method 1. Cleaning the cache of system applications

A clogged cache of audio applications (Media Provider, Bluetooth, Phone Services) can cause problems.

1. Open Settings → Applications → Application Management.
2. In the search, type Media and select Media Provider (or Media Store).
3. Press "Storage" → "Clear the cache".
4. Repeat for Bluetooth, Phone Services, Google Play Services.

Method 2: Safe mode

If the sound is gone after installing the new app, start the phone in Safe Mode, where only system programs work:

1. Press the power button before the off menu appears.
2. Press the icon "Switch off" - there will be a suggestion to go to safe mode.
3. Confirm and wait for the reboot.

In Safe Mode, check the sound. If it appears, it's the third-party app's fault. Delete the newly installed programs one by one until you find the culprit.

Method 3: Update MIUI

Sometimes the sound goes missing because of firmware bugs.

1. Go to Settings → About the phone → System update.
2. Click "Check Updates" and install the available packages.
3. If the update doesn’t help, try to roll back to the previous version. MIUI (instruction).

⚠️ Note: If after the update MIUI The earbuds are missing, but the speakers are working -- the problem may be changing the Bluetooth protocol. → Connected devices → Bluetooth settings → Reset the settings.

4. Hardware problems: how to diagnose

If none of the software methods worked, it could be a physical malfunction.

Test 1: Testing of speakers

Xiaomi usually has two speakers, the main one (bottom) and the conversational one (top one), to see which one doesn't work:

• 📱 Call your phone from another device, and if you hear the call only from the top speaker, the bottom speaker is malfunctioning).
• 🎵 Turn on the music and put your finger on the top and bottom speakers, and if you don't get the sound when you press the bottom, it works, and if the top one, it's a problem with the conversation.

Test 2. Checking the headphone jack

If the phone thinks the headphones are connected (even when they're not), the sound will only go through the 3.5mm jack.

• 🎧 Put your headphones on and move the plug slightly in the connector. If the sound comes or goes, the connector contacts are a problem.
• 🔍 Light a flashlight in the connector: if inside you can see dirt, oxidation or bent contacts, cleaning or replacement is required.

Test 3.Micone diagnostics

If the sound is only lost when the caller is not listening to you, the problem may be in the microphone.

1. Open the Dictaphone app and record a few seconds of speech.
2. Play the recording. If the voice is not there or it's very quiet, the microphone is defective.
3. Try calling WhatsApp or Telegram, and if you have a sound on your messengers and a standard phone app doesn't, it's the software, not the hardware.

5. Reset to factory settings: when necessary

If all previous methods have failed and a hardware breakdown is ruled out, the last chance before visiting the service is a complete reset.This will delete all data from the phone, so first make a backup:

Step 1. Backup

Keep important data:

• 📱 Contact and SMS: Sync with your Google Account (Settings) → Google accounts → Synchronization).
• 📷 Photos and videos: copy to your computer or to the cloud (Google Photos, Mi Cloud).
• 🎵 Applications: Use Mi Mover or Settings → Additionally. → Backup and reset.

Step 2: Performing the discharge

There are two ways to reset Xiaomi:

Method A. Through the settings menu (if the phone is running):

1. Open Settings → About the phone → Reset settings.
2. Select “Reset All Settings” (not “Reset Network Settings”!).
3. Enter your password (if required) and confirm.

Method B. Through Recovery (if the phone doesn't boot):

1. Turn off the phone.
2. Press Power + Volume Up until the Mi logo appears.
3. From the Recovery menu, select Wipe Data → Wipe All Data (manage volume and power buttons).
4. Confirm the reset and wait for the reset.

⚠️ Note: After reset, the phone will require you to enter your Mi Account data if you previously activated the reset protection (Mi Cloud Lock). If you do not remember the password, unlocking is possible only through the official Xiaomi service with proof of ownership!

💡

Resetting to factory settings deletes all data, but in 60% of cases solves sound problems caused by software failures.

6.If nothing has helped: contact the service

When all the independent methods are exhausted and the sound never comes, the diagnostics are left at the service center.

How to choose a service

• 🛠️ Official Xiaomi service: guarantees original parts, but can be more expensive: mi.com/service.
• 🔧 Unofficial workshops: cheaper, but risk of getting fakes. Check reviews and ask what parts are used (original or analogue).

How much will it cost to repair?

Prices depend on the model and type of breakdown.Example rates for popular Xiaomi models:

What to say to the master

To speed up the diagnosis, clearly describe the symptoms:

• 🗣️ "The sound disappeared after falling/falling water/updating".
• 🔊 "The speakers don't work, but there's sound in the headphones".
• 📞 "When I call, I can’t hear you, but I can hear you".

If the phone is warranty, do not open it yourself - this will void warranty obligations. Contact the authorized service center Xiaomi with a check and a box.

💡

Before visiting the service, make a reset settings – this will eliminate software errors and save time (and money) for diagnosis.

FAQ: Frequent questions about Xiaomi sound