The situation where wireless headsets suddenly lose touch with a smartphone or stop syncing with each other is one of the most common problems in the world. TWS-Users often find that the left earbud stops playing sound, or the phone sees only one of the pair, ignoring the second. This can happen after an Android or iOS operating system update, battery drain to a critical level, or a simple software failure in the Bluetooth module.
Fortunately, the Xiaomi Mi True Wireless Earbuds architecture offers multiple levels of connection recovery that don’t require a service center. In most cases, it’s enough to complete a full Hard Reset and re-pair. It’s important to understand that ignoring the primary synchronization between the ears themselves often leads to permanent desynchronization in the future.
In this guide, we will take a detailed look at the algorithms for different connection failure scenarios, learn how to properly clean the list of trusted devices, force the headset to search mode, and what hidden features can help in complex cases.
Diagnostics of Bluetooth Connection Problems
Before you start a radical reset, you need to pinpoint the nature of the malfunction, and often the problem is not the hardware, but the software conflict or the trivial desynchronization of channels, and if your phone sees the device but it doesn't connect, or only one channel connects, it indicates a failure of the Bluetooth pairing protocol.
The first step should always be to check the charging of the case and the headphones themselves. Low charge can cause unstable operation of the radio module, which makes the device unable to maintain a stable connection. Also pay attention to the distance: for the initial setting, Mi True Wireless Earbuds must be in close proximity to the smartphone, preferably within a radius of 10-15 centimeters.
⚠️ Warning: If the headphones flash at different frequencies or colors (e.g. one is red and the other is blue), this is a direct sign of the stereo pair being out of sync. In this case, a simple reconnection to the phone won’t help – it requires resetting the internal memory of the headset.
Check the list of paired devices in your smartphone settings. If there are multiple entries left on the list with the same name (for example, "Mi True Wireless EBs Basic" and "Mi True Wireless EBs Basic (2)"), this can cause confusion. The system may try to connect to a "dead" profile. You need to remove all duplicates to ensure that the experiment is clean when you try again to communicate.
Preparing for reconnection: clearing the Bluetooth cache
The success of the reconnection operation depends on 90% of the correct preparation of the receiving device. Xiaomi smartphones running on the shell of MIUI or HyperOS, as well as devices from other brands, can store erroneous configuration files. Before you try to connect gadgets again, you need to completely forget the device.
To do this, go to your phone's settings menu. Find the Bluetooth section and open the list of available devices. Find your Xiaomi headphones in the list and click on the gear icon or arrow next to the name. In the menu that opens, select the option to Delete the device or Forget this device. Repeat this procedure if there are several entries with similar names on the list.
☑️ Preparing the smartphone for reconnection
Once the device is removed from the list, it is recommended to perform a short reboot of the smartphone itself.This action clears temporary clipboards and resets the Bluetooth stack state. If you are an Android user, you can also use the network reset feature, but this will require re-entering passwords from Wi-Fi, so this step is optional and is recommended only in difficult cases.
Full Reset (Hard Reset) method of headphones
The most effective way to restore the headset is to perform a full reset to factory settings.This procedure erases all stored data about previous connections inside the headphones' memory and forces them to look for a new owner again. The algorithm for actions may vary slightly depending on the specific model of Mi True Wireless Earbuds (Basic, Basic 2, Air, Air 2, etc.), but the general principle is the same.
Put both earbuds in the charge case and make sure the lid is open. Indicators inside the case or on the ends of the headphones should catch fire. Find a function button on the case case case (usually located between the indicators or on the back). You need to press this button and hold it for 10-15 seconds. In some models without a physical button on the case (for example, Mi True Wireless Earbuds Basic), the reset is done by long pressing on the touch areas of both headphones simultaneously while they are in the case.
Watch the display. In the reset process, the indicators may flash red several times. When you see the indicators light up in white (or start flashing white quickly, depending on the model), release the button. This means that Hard Reset has passed successfully and the headphones have switched to pairing mode.
What to do if the reset button does not respond?
Primary pairing procedure (Pairing)
Once successfully reset, the headphones automatically go into Airing Mode, as evidenced by a fast-blinking white light. Now is the time to turn on Bluetooth on your smartphone and start looking for new devices. Don't try to connect right away - give the phone 5-10 seconds to detect the signal.
The list of available devices will show the name of your model, for example, Mi True Wireless EBs Basic. Click on it to initiate the connection. At this point, a system request may appear to confirm the pairing — click Connect or OK. It is important at this point not to remove the headphones from the case and keep them near the phone.
| Model headphones | Indication of discharge | Retention time of the button | Features |
|---|---|---|---|
| Mi True Wireless EBs Basic | Red flash 3 times | 15-20 seconds | Sensory management |
| Mi True Wireless EBs Basic 2 | White flashing | 10 seconds. | The button on the case |
| Mi True Wireless Air | Orange indicator | 10 seconds. | Auto-match |
| Mi True Wireless Earbuds 2 | White flashing | Long pressing | Support for AAC codec |
After a successful connection, the voice assistant (if active in headphones) can say the phrase "Connected" or "Power on." If the connection did not happen on the first attempt, do not panic. Sometimes you need to repeat the pairing procedure 2-3 times to establish a stable handshake between devices from different manufacturers.
Use of the Xiaomi Earbuds app
For owners of Xiaomi and Redmi devices, it is highly recommended to use the specialized Xiaomi Earbuds app (or Mi Buds depending on the region).This software tool allows you not only to control the charge, but also to deeply adjust the connection parameters, which can help in cases where the standard Bluetooth menu does not cope.
Download the app from the official Google Play store or GetApps. After installation, launch the program and bring the open case with headphones to the phone. The app automatically detects the device and prompts you to connect it. Inside the application, you can check the version of the headphone firmware.
Updating the firmware of the headphones through the app often solves problems with an unstable connection that cannot be fixed by a simple reset. Manufacturers regularly release patches that improve the stability of the Bluetooth protocol. If the application is lit notification of an available update, be sure to follow it by putting the case on charging.
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When updating the headphone firmware through the application, do not open the case cover and do not bring other Bluetooth devices closer, so as not to interrupt the data transfer process.
Elimination of left and right channel dissynchronization
One of the most annoying problems is when the phone is connected, the sound is coming from only one headphone (mono mode), or the left and right channels are playing different tracks, which means that the headphones have lost each other and work as two independent mono devices.
To solve this problem, there is a special "respairing" algorithm. First, remove the device from the phone's Bluetooth list and turn off Bluetooth on the smartphone. Then place both earbuds in the case. Remove them simultaneously and quickly (within 3 seconds) press 5 times on the touch areas of each earbud, which force them to search for each other, ignoring external connections.
When the indicators start flashing in synchrony (usually slowly or stop blinking when they go to standby mode), you can turn on Bluetooth on your phone again and search. There should only be one device left on the list. If you see two identical names, repeat the reset procedure, because the sync failed.
⚠️ Attention: When performing the quick press procedure (5 times), it is important to observe the timing. If pressed too slowly, the headphones will perceive this as a normal playback command or call assistant, and not as a signal to resynchronize.