Smart tech owners often face the need to identify the device in the home network. For Xiaomi brand robot vacuum cleaners and the Mijia ecosystem, this is especially true when setting up a router, creating static ones. IP-Addresses or fixes connection problems to the Mi Home application. MAC-The address is the key that allows your router to recognize a particular device among dozens of other gadgets.
There are several proven methods of obtaining this data, from physical inspection of the case to software utilities. In some cases, for example, when using specific corporate networks or complex smart home systems, knowing this code becomes critical. In this article, we will detail each available way so that you can quickly find the information you need.
Don't worry if the bottom sticker is worn or the app doesn't show technical details explicitly, we'll even look at options that require minimal interaction with the smartphone interface or the use of third-party network scanners, and the key is to understand where to look for these numbers and how to interpret them correctly.
Physical inspection of the device and documentation
The easiest and most reliable way to do this, without having to turn on a gadget or have a smartphone, is to have a visual inspection. Electronics manufacturers are required to put technical information on the product body. Turn your robot vacuum cleaner upside down, making sure it's not in the charging station. On the bottom panel, usually next to the wheel or in the recess, you'll find an information sticker.
This label contains a serial number (SN), device model and string with designation MAC. The code is a sequence of 12 characters (numbers and letters from A to F), often separated by a colon or hyphen, for example: AA:BB:CC:11:22:33. Sometimes it can be printed next to it. QR-code containing the same information in a machine-readable format.
⚠️ Warning: Do not try to unstick the factory sticker by force to view the code better.This can damage the case or lead to loss of warranty, as screws or sensors are often placed under the label.
If the sticker on the case has been erased over time or removed, refer to the original packaging. On the side of the cardboard box, the barcode and technical information are always duplicated, including the unique address of the network card, and this data can be indicated on the warranty card or user instructions, if it is preserved in paper form.
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If the sticker on the bottom is not readable, try taking a photo in bright light and zoom in on the computer - sometimes worn symbols become distinguishable when contrasting magnification.
Use of the Mi Home app
The official Mi Home app is the main management tool, but the interface can hide technical information. To find data through your smartphone, make sure the vacuum cleaner is already connected to your account and is displayed on the home screen. Go to control the device by clicking on the robot icon.
You then go to the settings menu, which is usually done by clicking on three dots in the top right corner of the screen, or by clicking on the Settings button at the bottom of the interface. In the list that opens, look for General Settings or Device Information. This is where it's often hidden. MAC-address, although in the latest versions of the software it may not always be displayed explicitly.
In some regions and firmware versions, information may only be available after you go to the About Device menu or similar subsection. If you only see the serial number, try clicking on it several times — there is sometimes an additional technical summary in the hidden developer menu, but this method does not work on all models.
- 📱 Open the Mi Home app and select your vacuum cleaner.
- ⚙️ Click on three dots in the corner of the screen to enter the settings menu.
- ℹ️ Find the item “Device Information” or “Product Information».
- 🔍 Look for the line. MAC Address or Network Identity.
Why the app might not be available MAC-address?
Search through the router's web-interview
The most accurate method, which shows the device exactly as the network sees it, is to log into your router's admin panel, which is versatile and works regardless of the vacuum cleaner model or application version, and you'll need a computer or smartphone connected to the same Wi-Fi network as the robot vacuum cleaner.
Enter your router address (usually 192.168.0.1 or 192.168.1.1) in your browser. Once logged in, look for a section called Customer List, DHCP Server, Wireless Network Status, or Connected Devices. In the list of connected gadgets, find a device with a name that includes Xiaomi, Roborock, or mi robot.
Next to the device name will be indicated. IP-address and MAC-This is the most reliable source of information, because it confirms that the device has successfully logged in. If the robot is now off or asleep, it may not appear on the active client list, so make sure it is running.
| Router manufacturer | Section | Title of the tab |
|---|---|---|
| TP-Link | Wireless | Wireless Statistics / DHCP Client List |
| ASUS | Network Map | Clients (Customers) |
| Keenetic | My networks and Wi-Fi. | List of clients |
| MikroTik | IP | DHCP Leases |
☑️ Checking the connection in the router
Use of network scanners for Android and iOS
If logging into a router seems complicated, you can use specialized network scanner applications that automatically detect all devices on your local network and display their specifications, and popular utilities like Fing, Network Analyzer or IP Tools do this very well.
Once you install the app, run a network scan. It will show you a list of all the gadgets connected. Search the manufacturer's list of Xiaomi Communications Co Ltd or a similar name. When you click on the device, you will see detailed information, including: IP-address, the manufacturer of the network card and, of course, MAC-address.
The advantage of this technique is that you can see immediately which devices are active right now, and it also helps to identify neighbors on the network that may be causing interference, and scanners often show signal strength, which is useful for assessing the quality of Wi-Fi coverage in a vacuum cleaner's parking lot.
⚠️ Attention: Network scanners need to have a smartphone and a robot vacuum cleaner on the same subnet if you have Guest Wi-Fi set up or customer isolation (AP Isolation, the scanner may not see the device.
Features of connection 2.4 GHz and 5 GHz
It is important to understand the technical nuance: most models of Xiaomi robot vacuum cleaners support only 2.4 GHz. This means that the router’s client list or network scanner may not have an address for the 5 GHz band. If your router broadcasts one common name network (SSID) for both bands, the device will automatically connect to the supported frequency.
When you set up through an app, it's because of this limitation that you often have errors. MAC-addresses from one manufacturer (one for 2.4 GHz, the other for 5 GHz), for a vacuum cleaner only the one that belongs to the 2.4 GHz range.
If you use separate network names (such as HomeWiFi and HomeWiFi_5G), Make sure that when you initially set up the vacuum cleaner, the smartphone was connected to the network. 2.4 GHz. Otherwise, the pairing process may end in error and the device will not appear in the list of connected customers.
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Xiaomi’s Robot Vacuums Only Work in the 2.4GHz Range, So Look for Them MAC-5GHz address in customer list is meaningless.
Display problems and their solution
Sometimes users are faced with a situation where the device seems to be connected, but in the lists of the router appears as “Unknown” or has a strange set of characters instead of a name. ARP router.
So if you want to do that, try rebooting your router by turning off the vacuum cleaner. When you turn on the router, start the robot. You can also try ping from your computer if you know. IP-Address of the device to wake up the connection. To do this, type ping in the command line. 192.168.x.x (ground-up IP).
Another reason may be the “random” function. MAC-address (Randomized) MAC), But on the vacuum cleaner itself, it's usually not active, and it uses its real factory address.
- 🔄 Restart router and vacuum cleaner to update the table DHCP.
- 📡 Check if customer isolation is included on the router.
- 📱 Make sure your phone doesn’t use random MAC for this Wi-Fi network.
- 🔌 Try temporarily disabling encryption (open network) to verify.