How to untie the scooter Xiaomi from the account: a guide

Owners of popular electric vehicles often face the need to disconnect the device from their profile, which may be necessary when selling the gadget, transferring it to another family member or when software failures block control occur. The uncoupling process is a critical step, because as long as the vehicle is tied to your ID, the new user will not be able to fully control it.

Modern models like the Mi Electric Scooter Essential or Pro 2 have built-in anti-theft protection that rigidly links the serial number to an in-app account.Merely removing an app or resetting the phone's settings isn't enough to break that link.You'll need to perform a series of sequential actions in the Mi Home or Xiaomi Home interface to free the device.

Ignoring this step will cause the new owner to see a message that the scooter is occupied by another user.In some cases, this can limit functionality, for example, blocking access to a firmware update or changing regional settings.

Why you need to uncouple the device before selling

The main reason to unplug the scooter is because of Xiaomi IoT security, because manufacturers have implemented a mechanism to prevent the use of stolen devices, if the scooter is listed on your account, the system considers you the sole legal owner, and if you try to connect from another phone, the application will require confirmation from the owner whose account is listed in the system.

In addition, linking affects travel history and statistics: If you sell transport, it is logical to clear your personal data. Deleting your account ensures that geolocation and routes will no longer sync with your cloud storage, which is not just a matter of convenience, but also a matter of digital hygiene.

There are also technical nuances to working with regions: if you move to another country or change region in the application, the old tied scooter can conflict with the new server settings.

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Without a waive, the new owner will not be able to add a scooter to his list of devices and manage his settings.

Preparation for the unsetting procedure

Before you start manipulating the application, you need to make sure that all the conditions are met. First of all, check the battery power of the scooter itself. Although the deletion process takes seconds, unstable power can interrupt the synchronization with the server, and the device will remain in the status of "busy".

The second important aspect is that you have a stable Internet connection on your smartphone, and the decoupling command is sent to a remote server in Xiaomi Cloud, and if you lose your Wi-Fi or mobile network signal at the time of pressing the button, the operation will not end, and make sure you are in a safe zone.

It is not superfluous to know in advance where the power button and status indicators are located. In rare cases, if the software undocks, it may be necessary to reboot the vehicle itself, usually you need to press and hold the power button for 5-7 seconds.

Step-by-step: unbundling through the Mi Home app

The most common and reliable way is to use an official app. The interface may vary slightly depending on the OS version and region, but the logic remains the same: Open the Mi Home app on your smartphone and wait for the list of devices to load.

Find your scooter on the list. It's usually displayed with the model name, like the Mijia Electric Scooter. Click on the device icon to go to the control screen. Here you see the current charge, speed and driving mode. In the upper right corner of the screen is the icon with three dots or a gear — this is the settings menu.

In the menu that opens, scroll down to the very end, and you need to find "Delete Device" or "Untie" and the system will give you a warning that all data will be deleted, confirm the action, and then the application will send a request to the server, and the scooter will disappear from your list.

On the scooter screen or through indicators, a signal may begin to flash indicating readiness for connection by the new host.

Solving problems: if the scooter is not removed

Users often experience an application writing "failed to delete" or simply turning the load indicator, which may be due to the desynchronization of the application cache, in which case try to completely close the application and start it again, then repeat the procedure.

Another common reason is that you use different regions, and if you have a Chinese account and you have a scooter added to a Russia or Europe region, you may have server conflicts, and try changing your profile settings to the region you selected when you first activated the scooter.

⚠️ Note: If you sold the scooter but forgot to untie it, the buyer will not be able to use the full functionality.In some cases, the security system may lock the engine when trying to change owners without confirmation from the previous account.

If standard methods don't help, you can try forcibly breaking the connection via Bluetooth settings on Android or iOS, although this is less effective than uninstalling through the app.

Features of decoupling for different models

Older models, such as the first version of the M365, sometimes require longer waits for a server to respond, and newer Pro 2 and Essential models respond faster, but have more stringent security protocols.

Below is a table showing the differences in the process for popular models:

For devices released under the Ninebot brand (which are often Xiaomi analogs), the procedure may be different. There is often a requirement to use the Segway-Ninebot app, where the logic of removing the device is similar, but the interface looks different. Always check which app the manufacturer recommends for your particular modification.

Change of ownership and transfer of rights

If your goal is to give the scooter to a friend or relative without selling, the process is the same. You remove the device at your place, and the new user adds it as a new one. QR-If you code on the frame or under the deck, the system will ask if it is a new device.

It is important to explain to the new user that they need to register their own account, using your account on their phone is not recommended for security and privacy reasons, personalization of the settings for a particular rider is possible only if you have your own profile.

Once successfully linked by the new owner, they can adjust recovery options, speed modes and update firmware. Make sure they check the firmware version, as it may need to be updated to work properly after being reset.

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Ask the new owner immediately after the connection to check the brakes and adjust the sensitivity of the accelerator to your driving style.

Frequently Asked Questions (FAQ)