Owning a smart appliance involves not only active use, but also competent management of access to devices. Often users face a situation when you need to untie the robot vacuum cleaner from your current profile, this may be necessary when selling a gadget, transferring it to relatives or simply changing the region of residence and account in the Mi Home app.
Disconnection is not always intuitive, as ecosystem developers hide some features to protect user data. Incorrectly removing a device can lead to the fact that the new owner simply can not add it to himself. In this article, we will discuss in detail all the nuances of resetting.
We'll look at the standard methods through the app, how to circumvent the restrictions when changing region and how to deal with the loss of access to your phone, and it's important to understand the difference between simply delisting and completely resetting the network settings of the device itself.
Why you need to untie the device before selling
Many users mistakenly believe that it is enough to simply delete the application or log out of your account. However, Mi Home saves the history of the binding on the manufacturer's servers. If you sell the vacuum cleaner without prior decoupling, the buyer will encounter an error "The device is already occupied."
Data security is the second critical aspect: As long as the device is tied to your account, theoretically, you can keep access to your cleaning history and maps of the premises, and complete deletion ensures that your personal data is not stored in the device’s memory or in the cloud for outsiders.
⚠️ Note: If you just drop the Wi-Fi on the vacuum cleaner with buttons, but don't remove it from the app, the device will remain attached to your profile.
There is also a risk of blocking functionality: some Xiaomi and Roborock models may limit work or constantly remind you of being linked to another account if the procedure for disconnecting the connection was not completed correctly through the server.
Staff removal procedure through the Mi Home app
The safest and most effective way to do this is to use an official control interface, so make sure your smartphone is connected to the Internet and the Mi Home app is updated to the latest version. Go to the device profile to start the process.
In the top right corner of the screen is a three-dot button or setting icon, and if you click on it, you'll be taken to the device-specific management menu, and scroll down to the bottom of the options list, which is where the delete function usually hides.
- 📱 Open the Mi Home app on your smartphone.
- 🏠 Select your robot vacuum cleaner card from the list of devices.
- ⚙️ Click on three dots in the top right corner of the screen.
- 🗑️ Scroll down and select “Remove device).
The system will request confirmation of action. Then it will sync with the cloud, and the binding will be broken, and the vacuum cleaner will return to the standby mode (pairing mode), as indicated by a flashing indicator or a voice message.
☑️ Checklist before sale
Problems with changing the region and account
One of the most common problems is the inability to remove the device if the current application region does not coincide with the region in which the vacuum cleaner was registered.
If you have moved or bought a European version and created an account in China, simply deleting it may not be enough.You will have to temporarily change the region in the Mi Home profile settings. Go to Profile -> Settings -> Region and select the desired country.
When you change region, the list of devices can be updated. If the vacuum cleaner is displayed, repeat the removal procedure. If the device is displayed as "offline" or unavailable, try resetting (Wi-Fi) directly on the housing.
Resetting network settings on the vacuum cleaner body
When access to the connection is not available (for example, a phone crashed or a password is forgotten), you have to act physically. Most models Xiaomi Vacuum and Roborock have a combination of buttons to reset the Wi-Fi module.
Usually you need to press two buttons at the same time. On classic models, this is the on button and the home button. On newer models, such as the Xiaomi Robot Vacuum X10+ or Roborock S7, you may need to press the on button and the partial clean button.
Hold the buttons for 5-10 seconds until you hear a voice message about a Wi-Fi reset or see the flashing of indicators.This action does not remove the device from the account on the server, but breaks the local connection, allowing you to reconfigure it.
Button combinations for different models
What to do if the device is not removed
Sometimes the system will give an error when you try to delete, which may be due to a temporary failure of the Mi Cloud servers or a poor Internet connection, first try to switch from Wi-Fi to mobile Internet.
If the error persists, the device may have a sync process hanging. Try to close the Mi Home app completely and reboot your smartphone. After re-entering your account, try uninstalling the gadget again.
In rare cases, temporarily disconnecting the vacuum cleaner from the power grid helps. Turn it off with the switch from the bottom, wait 10 seconds and turn it on again. Then immediately remove the device through the application.
| Symptoms. | Possible cause | Decision |
|---|---|---|
| Remove button is inactive | No internet or the session has expired | Re-enter your account, check the network |
| The error "Deletion failed" | Server time-out | Change IP (Wi-Fi/4G) and try it later |
| The device is back on the list | Application cache or synchronization | Clear the app cache, check another phone |
| Requesting a password when deleting | Account protection enabled | Enter a password from Mi Account |
Transfer of rights to another user without decoupling
If your goal is not to sell the vacuum cleaner, but to give access to a family member, complete removal may be unnecessary. Share device allows you to manage cleaning from another phone without untieing the device from the main account.
To do this, select Shared or Share from the device menu (three dots). You can send an invitation via Mi Home, SMS or QR-The user must have a Mi Account.
This solution is ideal for families where multiple people want to run a cleaning or receive completion notifications, with the main account keeping full control and history, and additional users getting a limited set of features.
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When sharing is shared, the new user sees only the basic functions, and setting up the schedule and virtual walls is often the prerogative of the chief administrator.