How to Add Xiaomi Vacuum to the Mi Home App: A Complete Guide to Error Solutions

Why Xiaomi vacuum cleaner doesn’t connect to the app and how to fix it

Have you just unpacked a new Xiaomi Mi Robot, Dreame or Viomi robot vacuum cleaner, but can’t connect it to the Mi Home app? or an old vacuum cleaner suddenly “disappeared” from the list of devices after a reset? This problem is familiar to many owners of Xiaomi smart appliances – according to service centers statistics, 3 in 10 users experience sync errors on the first connection.

In this article, we’ll look at all the ways you can add a vacuum cleaner to your Mi Home, from the standard procedure to alternative methods for stubborn devices, how to get around bugs like “Disconnected,” what to do if the vacuum cleaner doesn’t make sound when paired, and how to transfer the device to another account. And for owners of models with LiDAR (such as Xiaomi Mi Robot Vacuum-Mop 2 Pro), we’ll give you separate instructions – their connection is different from the budget versions.

Before you go into the instructions, check out three key points:

• 🔋 The charge level of the vacuum cleaner should be not lower than 20% (optimum - 50%+). With low charge, the Wi-Fi module may not respond.
• 📶 Network settings – the router should support 2.4 GHz (5 GHz is not suitable for most Xiaomi vacuum cleaners).
• 📱 Mi Home – Update to the latest in the App Store or Google Play.

Standard method: adding a vacuum cleaner through Mi Home

If you're first time using a vacuum cleaner, use this method. It works for 90% of models, including the Xiaomi Mi Robot Vacuum 1/2, Dreame D9, Viomi V2 and their modifications, the entire process will take no more than 5 minutes if properly prepared.

Step instructions:

1. Turn on the vacuum cleaner — press and hold the power button for 3-5 seconds until you hear a voice greeting or a beep. Some models (for example, Dreame Bot Z10 Pro) have a button that is combined with the touch panel — touch it once.
2. Reset your Wi-Fi settings (if the vacuum cleaner has already been used) – press the Home button and Power buttons simultaneously for 10 seconds until the double signal sounds.
3. Open Mi Home and click + → Add Device. Select the category "Vaccelerates" or enter the model name manually in the search bar.
4. Connect to a Time Network – When the app asks, go to the Wi-Fi settings on your phone and connect to a network called mi-home-XXXX or robot-vacuum-XXXX (password not required).
5. Return to Mi Home - after a successful connection, select your 2.4GHz home network and enter the password. The vacuum cleaner will emit a long beep - this means that the connection was successful.

If your network is not listed at the Wi-Fi selection stage, check:

• 🔄 Restart your router – sometimes it helps to just take the plug out of the socket for 30 seconds.
• 📵 Turn it off. VPN Proxies on the phone – they can block the connection to Xiaomi servers.
• 🌐 Make sure the region in Mi Home matches the region of your vacuum cleaner purchase (for example, for Xiaomi Mi Robot from China, select Mainland China)»).

Make sure the vacuum cleaner is charged at least 20 times%|

Turn the router to 2.4 GHz (disable 5 GHz) |

Turn off VPN and firewall on your phone |

Check that the phone and vacuum cleaner are on the same network-->

Connection errors and their solutions

Even with the exact instructions, the vacuum cleaner may not connect to the application. Below we have collected the most common errors and ways to fix them, based on Xiaomi technical support data and user feedback.

Critical error: If the vacuum cleaner emits a continuous squeak or flashes red after several attempts to connect, this means a hardware failure of the Wi-Fi module, in which case repair is required at the service center.

How to Reset Xiaomi Vacuum to Factory Settings

Reset is required in three cases:

• 🔄 The vacuum cleaner was previously linked to another account.
• 🔧 You forgot the password from the Wi-Fi it was connected to.
• 🛠️ The device is unstable (for example, does not respond to commands from the application).

The discharge procedure depends on the model:

For vacuum cleaners Xiaomi Mi Robot (series 1, 2, S5, S6, etc.)

Press and hold the Home and Power buttons simultaneously for 10-15 seconds until you hear the beep. After the vacuum cleaner is discharged, the voice message in Chinese or English will be "Reset Wi-Fi success."

For vacuum cleaners Dreame (D9, D10, Z10 Pro, etc.)

Press the Power button for 5 seconds, then press the Home button once, and hold both buttons for another 5 seconds until the Wi-Fi light flashes.

For vacuum cleaners Viomi (V2, V3, SE, etc.)

Press and hold the Power button and the touch button Back (arrow left) for 8 seconds. The vacuum cleaner will say, "Wi-Fi reset."

⚠️ Warning: After resetting all stored room maps, cleaning schedules and custom settings will be deleted! If the vacuum cleaner previously worked with another account, the new owner will not be able to recover this data.

Alternative ways of connecting

If the standard method didn’t work, try one of these options, which are especially useful for Chinese versions of vacuum cleaners that aren’t officially supported in Russia’s Mi Home region.

Method 1: Connecting with Mi Home China

Download the Chinese version of the Mi Home app (APK-You can find the file on sites like apkpure.com, and when you register, select China and use a Chinese phone number (you can use virtual phone numbers through services like SMS-Activate). Once you connect the vacuum cleaner, you can switch back to the Russian version of Mi Home.

Method 2: Use the Dreamehome app or Viomi Home

Some models of vacuum cleaners (for example, Dreame D10 Plus or Viomi V3 Max) work better with their proprietary applications:

• 📱 Dreamehome for all Dreame vacuum cleaners. Download in App Store/Google Play.
• 📱 Viomi Home for Viomi vacuum cleaners. Available only for Android (APK can be found at apkmirror.com).

These apps often offer advanced features that are not available in Mi Home (e.g., customizing cleaning areas with greater accuracy).

Method 3: Connecting via token (for advanced users)

If the vacuum cleaner was previously linked to another account, and the reset does not help, you can try transferring through the token.

1. Install the Mi Home Token Extractor app on your phone (available on GitHub).
2. Log in under the account to which the vacuum cleaner is attached.
3. Copy the device token and paste it into your account through the “Add Manual” section.

⚠️ Warning: This method requires technical knowledge and may violate the warranty. Use it only if other methods have failed!

💡

If the vacuum cleaner is plugged in but permanently loses connectivity, check the power saving settings on your phone. add Mi Home to the background activity exception list (on Android: Settings → Applications → Mi Home → Battery → No restrictions).

Connecting vacuum cleaners with LiDAR (laser scanner)

Models with LiDAR (e.g. Xiaomi Mi Robot Vacuum-Mop 2 Pro, Dreame Bot L10 Pro) require additional steps when connected. Their laser module must be calibrated, otherwise the map of the room will be built incorrectly.

Instructions for LiDAR vacuum cleaners:

1. Connect the vacuum cleaner to the Mi Home in the standard way (see section above).
2. After successful pairing, start the first manual cleaning through the app.
3. When the vacuum cleaner starts moving, don't interrupt the process -- it automatically builds the map and calibrates the LiDAR, which takes 5-10 minutes.
4. After cleaning, check the map in the app. If the rooms are not displayed correctly (for example, the walls are "curved"), repeat the calibration:

Go to Mi Home → Device → Settings → LiDAR Calibration → Start.

If the calibration fails:

• 🕯️ Make sure there is enough light in the room – LiDAR doesn’t work well in the dark.
• 🪟 Close the curtains – direct sunlight can interfere with scanning.
• 🧹 Remove small objects (wires, toys) from the floor that may interfere with movement.

💡

LiDAR vacuum cleaners can't be plugged into rooms with mirrored or glass surfaces -- the laser beam is reflected, and the map is built with errors. If you have a lot of mirrors, cover them with fabric while you calibrate them.

Transferring the vacuum cleaner to another Mi Home account

If you bought a used vacuum cleaner or want to transfer it to another user, you need to unplug the device from your old account.

Method 1: Using an old account (if you have access)

1. Sign in to Mi Home under your old account.
2. Go to the vacuum cleaner settings → “General settings” → “Delete the device”.
3. Confirm the deletion. You can now add the vacuum cleaner to your new account.

Method 2: No access to your old account

If the previous owner is unable or unwilling to untie the vacuum cleaner, perform a full reset (see section above) and then:

1. Contact Xiaomi support via chat at Mi Home or email support@mi.com.
2. Attach a photo of the check (or the contract of sale) and the serial number of the vacuum cleaner (under the lid or on the box).
3. Wait for the answer – usually unlocking takes 1-3 days.

⚠️ Warning: Vacuum cleaners purchased in China through Taobao or AliExpress are often linked to Chinese accounts, and transferring them to a Russian account may not be possible without the help of a seller!

FAQ: Frequent questions about connecting Xiaomi vacuum cleaners