Where to look for call records in Xiaomi: All ways to find and save conversations

Have you searched for a Xiaomi phone for an important recording of a conversation but couldn’t find it? Or have you found that the call recording feature is disabled when it used to work? This problem is familiar to many users of Redmi, POCO and Mi smartphones — especially after updating your firmware or resetting. In this article, we will look at all possible storage locations, including hidden folders, cloud services and system settings, and explain why records can disappear and how to avoid it.

It is important to understand that the location of files depends on the version of MIUI, phone model and recording method (built-in voice recorder, phone app or third-party programs).We have collected current data for MIUI 12-14 and the latest versions of HyperOS, and also took into account the features of popular models – from Redmi Note 10 to Xiaomi 14 Pro. If you do not find the answer in standard instructions, here you will find out where to look and what to do if Suddenly records are missing.

Where the default call records are stored on Xiaomi

Most Xiaomi smartphones store conversation records in internal memory in a special folder, but its location has changed depending on the version of MIUI.

• 📁 Main folder: /storage/emulated/0/MIUI/sound_recorder/call_rec/ — here are stored records made through the built-in Phone application (if the function is enabled in the settings).
• 📁 An alternative path: /storage/emulated/0/Recordings/Call/ — used in some firmware MIUI 13–14 HyperOS.
• 📁 For older versions: /storage/emulated/0/MIUI/voice_recorder/call_record/ — relevant MIUI 11–12.
• 🔍 How to find: Open any file manager (such as Files by Google or the built-in Explorer), enable the display of hidden folders, and enter the path manually in the search bar.

If the folder is not available or empty, check:

1. Whether the recording function was enabled in the settings of the Phone application (Settings → Call Recording).
2. Have you deleted files manually or through the “Dumpster Cleanup” in the Security App?
3. Have you ever been able to move the records to the cloud (in the next section).

⚠️ Note: On some models (e.g, POCO F5 or Redmi K60) records can be stored in a folder /storage/emulated/0/Download/CallRecordings/, If you have used third-party applications to record.

How to enable automatic call recording

If you can't find the records, it's probably disabled. In MIUI and HyperOS, the setting for recording conversations is hidden deep in the menu, and it's located on the regional firmware. Here's how to activate it:

For Global and European Firmware (EEA):

1. Open the phone application (pipe icon).
2. Press three points (⋮) top-right → Settings.
3. Select Call Recording (or Call Recording in English).
4. Activate the switch Record calls and select the mode: 🔄 All calls are recorded automatically. ☎️ Outbound/Inbound Only – Selective Recording. 📵 Disabled – manual recording (press a button during a conversation).

For Chinese and Indian firmware:

In some regional versions of MIUI, the recording option may be blocked due to local laws (e.g. India).

• 🔧 Use third-party apps (such as Cube Call Recorder or Cube Call Recorder) ACR).
• 📲 Install global firmware via Fastboot (risky, requires unlocking the bootloader).
• 🔄 Check for updates – new versions of HyperOS may remove restrictions.

Recording is allowed in your region|You have enough free memory.|The phone app is updated to the latest version|You don't use two. SIM-Cards (may block the recording)-->

In HyperOS (starting with version 1.0.20), call recording is disabled by default for all regions except Russia and CIS countries. To activate it, you need to manually change the region of the phone to "Russia" in the settings Additional → Region.

Why Call Records Disappear and How to Recover Them

Xiaomi users often experience recordings suddenly disappearing, and here are the main reasons and ways to address them:

If the records are missing after updating the firmware, try the following method:

1. Connect your phone to your PC via USB (file transfer mode).
2. Use the 7-Zip or WinRAR program to open /data/com.android.providers.media/databases/external-*.db (root rights required).
3. Record metadata can be stored inside the database, which can be extracted using the SQLite Browser.

⚠️ Attention: On phones with Dynamic RAM Expansion records can be automatically deleted if there is a shortage of memory. → Memory. → Virtual RAM, If you notice the files missing.

Where else records can be stored: cloud and third-party applications

If the entries are not in the standard folder, check these alternative sources:

• ☁️ Mi Cloud: Records can be automatically synced if backup is enabled. Check: Settings → Xiaomi account → Mi Cloud → Backups. Restore the last copy if it contains records.

If you've used two SIM-And the records can be divided into folders depending on the number:

• /MIUI/sound_recorder/call_rec/SIM1/
• /MIUI/sound_recorder/call_rec/SIM2/

For models with HyperOS (e.g. Xiaomi 14 or Redmi K70), records can be stored in /storage/emulated/0/Android/data/com.miui.voiceassist/files/CallRecords/. This folder can only be accessed through root or a file manager with superuser rights.

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If you lose records often, set up automatic sending of important email conversations. Go to Settings → Cloud and Backup → Email and provide your address in the ACR app.

How to transfer call records to a computer or other device

To avoid losing important conversations, it is recommended to regularly copy the records to a PC or external drive.

Method 1: Through USB-cable (simple method)

1. Connect your phone to your computer using USB-cable.
2. On your phone, select File Transfer (or MTP) mode.
3. Open This Computer on PC → Find a Xiaomi Device
4. Go on the path of internal memory → MIUI → sound_recorder → call_rec.
5. Copy files with the.amr or.mp3 extension to any folder on your PC.

Method 2: Through the cloud (for backup)

• ☁️ Upload the records to Google Drive: Open the Files app on your phone. Find the folder with the records, highlight the files → Share. → Save it to Drive.
• 📤 Send email: Select files → Share. → Email. Give me your address and send me a letter.

Method 3: Through FTP-server (for advanced users)

If you need to transfer records regularly, set up FTP-phone-side:

1. Install the FX File Explorer or Solid Explorer app.
2. Launch it. FTP-server in application settings.
3. Connect to the server from your PC via FileZilla or Windows Explorer (enter the address). ftp://IP_your phone).
4. Copy files from the folder /MIUI/sound_recorder/.

⚠️ Note:.amr records may not be played on a PC without additional codecs. VLC Player or convert to.mp3 via Audacity.

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Move your recordings to external media regularly – the phone’s internal memory can be damaged by updates or crashes.

How to Protect Call Records from Deleting

To prevent the recordings from disappearing by accident, follow these tips:

• 🔒 Password protection: Open the Security App → Confidentiality → App protection, add the phone or recorder app to the list of protected applications, set a password or fingerprint to access.

Automatically send to the cloud:

• In Mi Cloud, enable synchronization of the CallRecordings folder.
• In Google Photos, activate backup for the /Recordings/ folder.
• 📥 Exports to SD-Map: In the file manager, select a folder with records → Copy it. Put it in. /storage/XXXX-XXXX/Sound Recordings/ (where XXXX-XXXX — name SD-map).
• 🛡️ Turning off automatic cleaning: Go to Security App → Cleanup → Settings. Add a folder. /MIUI/sound_recorder/ excepted.

For models with HyperOS (such as Xiaomi 13T or Redmi Note 13), add a folder with records to the protected data:

1. Go to Settings → Privacy → Data Protection.
2. Select Add folder and specify the path to the records.
3. Install. PIN-code.

If you use third-party recording apps (such as Boldbeast), set up automatic backups in them:

• Open the application settings → Cloud Backup.
• Select Google Drive, Dropbox or OneDrive.
• Specify the frequency of backups (for example, once a week).

What to do if the call recording is not working

If the recording function refuses to turn on or does not save files, try these solutions:

If none of the methods helped, try resetting the settings of the application "Phone":

1. Go to Settings → Applications → Application Management.
2. Find the phone. → Warehouse.
3. Click Clear Data and Reset Settings.
4. Restart the phone and check the recording function.

HyperOS models (such as Xiaomi 14 Ultra) may require manual recording activation via ADB:

adb shell settings put global call_recording_enabled 1

This command must be entered via ADB on a PC with a connected phone (USB debugging is required).

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If the recording does not work on two SIM-If you want to temporarily disable one of these cards, some firmware will block the recording when two SIMs are active.

FAQ: Frequent questions about recording calls to Xiaomi