Where in the Xiaomi menu is call forwarding and how to set it up correctly

Call forwarding on Xiaomi smartphones is a useful feature that allows you to automatically redirect incoming calls to another number when you are unavailable, busy or out of network coverage. However, many users have difficulty finding this option on the menu, especially after updating MIUI or changing the phone model. In this article, we will discuss in detail where the redirect setting hides, how to activate it for different scenarios and what pitfalls can occur when using it.

It’s important to understand that the menu item location may vary slightly depending on the firmware version (MIUI 12/13/14 or HyperOS) and the device model — whether it’s the Redmi Note 12, POCO X5 or the flagship Xiaomi 14 series. We’ll look at universal ways to access the feature, and also pay attention to the features for old and new versions of the shell. If you have previously tried unsuccessfully to find redirects in the settings, this guide will help you understand the details.

Why Call Redirections Can Be Hidden in Xiaomi Menu

One of the most common reasons users can't find redirects is because of changes to the MIUI interface after the updates, for example, in MIUI 14 and later, some settings have been moved to the "Additional" submenuum, and in HyperOS, the menu layout logic has been radically redesigned, and the visibility of the option is also affected by:

• 📱 Smartphone model: on budget Redmi and POCO The menu can be simplified, and on flagships (Xiaomi). 13T Pro, Mix Fold 3 - Extended.
• 🌍 Regional firmware: in Chinese (CN) global (Global/EU) version MIUI set of functions may differ.
• 📶 Operator support: some mobile operators (for example, MTS or Beeline) block access to redirects at the level SIM-map.
• 🔄 Security Updates: After installing Android patches, phone access rights are sometimes reset.

Another nuance is duplication of settings, and you can turn on redirects through both the phone's standard menu and the Phone app, but changes made in one place don't always sync with another, and we recommend using system settings, as they work more stably on all versions of MIUI.

Method 1: Redirecting through standard phone settings

This is the most reliable method, because it works regardless of the firmware version.

1. Open the Settings app (cog icon).
2. Scroll down and select. SIM-Maps and mobile networks (or mobile networks on some models).
3. Press on. SIM-The card you want to configure the redirect for (if you have dual-SIM).
4. Select Call Redirection (can be called Call Forwarding in English firmware).
5. Enable redirects by specifying the number and condition (e.g., "Always" or "If unavailable").

If the call forwarding option is not on this menu, try an alternative route:

Settings → Applications → Application Management → Phone → Rights → Additional → Call forwarding

Make sure that SIM-The card is active and catches the network|

Check the balance - some operators charge for forwarding |

Turn off In-Airline mode |

Restart your phone if the settings don’t show up-->

Method 2: Configure via the "Phone" application

In some versions of MIUI, it is more convenient to configure redirects directly from the call app.

1. Open the phone application (pipe icon).
2. Press three points (⋮) in the upper right corner and select Settings.
3. Go to the Calls or Additional Settings section.
4. Find the call forwarding item and configure it in a similar way to the standard method.

Note that in HyperOS, the path may look different: Phone → Profile → Call Settings → Redirect. If you don’t see this item, then your firmware version doesn’t support it, use the first method.

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If the redirect is not saved, try temporarily disabling the function "Double". SIM-Sometimes a conflict between two cards blocks changes.

Table: Conditions of forwarding and their purpose

When setting up a redirect, you can choose one of four conditions, and below is a table explaining which one is right for your task:

Important: If not available, the condition may not work for some operators (e.g, Tele2 or virtual operators like Yota, because they do not support the transfer of offline status to the network" + "Always".

Frequent problems and their solutions

Even after setting up the redirects correctly, let’s look at common errors and how to fix them:

• 🚫 Redirect is not activated: check if your operator blocks it (for example, MegaFon requires you to connect the option "Redirect" through the Internet). USSD-team *21* number#).
• 🔄 Settings are reset after rebooting: this is a bug of some versions MIUI. Solution – Update your firmware or use the Phone app to set up.
• 📵 Calls are not redirected when the phone is turned off: the "If unavailable" condition only works when the device is on, but without the network".
• 💰 Redirection fees are charged: check the operator’s rates – some charge for each forwarded call (for example, Beeline takes a charge). ~3 RUB/min).

⚠️ Note: If you use two of these SIM-Maps on Xiaomi, redirects may conflict with the "Priority" function SIM for calls. Before setting up, disable priority in Settings → SIM-map → Priority SIM call-in.

Redirecting to Xiaomi with HyperOS: what has changed

In the new HyperOS shell that replaced MIUI, the customization logic has been redesigned, and call forwarding can now be in one of three places:

1. Settings → Connections → SIM-maps and mobile network → [choose SIM] → Call forwarding
2. Phone. → Settings (⋮) → Redirection (if the item is available)
3. Settings → Applications → Phone → Rights → Additional → Redirect (hidden path)

HyperOS also has the ability to adjust the latency before redirecting (from 5 to 30 seconds), which was not in MIUI. However, some users note that after upgrading to HyperOS, redirecting begins to conflict with the "Wi-Fi Calling" function.

• Disable Wi-Fi Calling in Settings SIM-map.
• Reset network settings (Settings → Connections → Network Reset).
• Update the phone app via Google Play.

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In HyperOS, redirects can automatically turn off when power saving mode is activated. Before using the function, check that Ultrasaving mode is turned off.

USSD-commands for manually configuring redirection

If the phone menu does not allow you to set up a redirect, you can use it. USSD-These commands work for all Xiaomi regardless of the firmware version, but require operator support:

After you enter the command, press the call button. You should receive an SMS or notification of successful activation. If the command does not work, contact the operator - perhaps the service is blocked on your tariff.

⚠️ Attention: USSD-commands do not work in Dual-SIM mode if one of the cards is disabled. SIM-Cards are active or select the one you need manually.

FAQ: Answers to Frequent Questions