Call received on another Xiaomi device: status decryption

Users of Xiaomi, Redmi and POCO smartphones sometimes encounter a vague notification or a log message that says, “Call received on another device.” This phrase can be puzzling, especially if you haven’t made any calls or used your phone at the moment. In the Mi Account ecosystem, this behavior is often standard, but sometimes serves as a signal to check security.

The essence of the phenomenon lies in the mechanism of synchronization of the company's cloud services. When your account is linked to several gadgets at the same time, the system tries to ensure continuity of communication between them. Notification means that the incoming call was redirected or automatically picked up by a second device authorized under your login, this can be a tablet, an old smartphone or even a computer with a Mi Cloud client installed.

But you can't ignore these messages if you don't know the source, and in some cases, it may indicate that third parties have accessed your account, and understanding cloud synchronization can help you distinguish between a system failure and an attempted hack and set up the device correctly.

Mechanism of cloud synchronization of calls

Xiaomi's ecosystem is built around a single user ID. When you log in to Settings → Mi Account on multiple gadgets, they start exchanging data in the background. One of the features is synchronizing call history and being able to intercept calls. If one device is having a conversation, the system can suggest taking it on another if they're on the same Wi-Fi network.

The message that the call is received elsewhere often appears in the operator's logs or in the Phone app if the redirect or parallel call function has been activated. For example, you left your phone charging in the kitchen, and your tablet with SIM-VoLTE card or support is taken with you to the room.

It is important to distinguish between MIUI or HyperOS system notifications and messages from a mobile operator. The first is the work of a smartphone software, the second is the service of the GSM network. Often users confuse these concepts, believing that their phone is “glutting”, when in fact the logic of the Xiaomi servers works.

⚠️ Note: If you see this message but do not have a second device with your account, change your Mi Account password immediately.

Synchronization requires a stable Internet connection to work properly. If the network is interrupted, call statuses can be updated with a delay, giving the false impression that the call was received by someone else.

The main reasons for the notification

There are several scenarios where the system generates a call report on a third-party device. The first and most common reason is the presence of duplicate devices. Many users forget that login is done on a tablet or an old phone that is on at home.

The second reason may be that Wi-Fi calls or Calls Through Other Devices are not working properly, and if this option is activated, the smartphone searches for available gadgets within the network range, and when the IDs match, the call is automatically handover.

The third reason is the carrier's actions, and some plans offer a Multiphone or One Number service, where the SIM card is virtually copied to other devices, in which case the message comes from the network, not from the Xiaomi interface.

• 📱 Active Mi Account on a tablet or laptop that you forgot about.
• 🔄 Settings function enabled → Mi Account. → Synchronization → Challenges.
• 🌐 Using operator services for calls over Wi-Fi on different gadgets.
• 🔓 Attempting to access your cloud storage.

To pinpoint the source, you need to analyze the list of trusted devices, and it often turns out that the login was made years ago on a relative's device or when selling an old phone, the account was not untied.

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Check the list of devices that have access to your Mi Account regularly, and removing old and unknown gadgets is the best way to prevent data breaches.

Checking the list of trusted devices

The first step in diagnosing the problem is to thoroughly check the security of your account. Xiaomi provides tools to monitor activity. You need to go to the settings menu and find the section responsible for security and privacy.

The list that opens will show all the gadgets that are now authorized under your login. Pay attention to the device models, the time of the last login and the time of the last login. IP-If you see an unfamiliar name, like the Xiaomi Mi 8, even though you have a Redmi Note 12, that's cause for concern.

Deleting the device from the list forcibly breaks the session, after which the gadget will not be able to receive notifications of calls or synchronize data until re-authorization, this is an effective way to communicate with a potential “parasite”.

Be sure to check the web version of i.mi.com cloud as well. Sometimes the session remains active in the browser on a public or work computer. You can exit all sessions with a single button in the security section.

Set up forwarding and calls over Wi-Fi

If the problem is not hacking, but rather in the inconvenient setting of communication functions, you should consult the phone menu. Often users accidentally activate the forwarding of all incoming calls to another number or device, you can check this through the standard dial menu.

Enter ##002# and press the call button. This universal code resets all types of forwarding set at the operator level. Once the command is executed, the message about accepting a call on another device should stop appearing if the reason was in the network settings.

Also, check the settings inside the Phone app. In the Settings → Calls menu via other devices (if available on your model), you can prevent broadcasting calls to tablets or laptops. Disabling this option will isolate calls only on your current smartphone.

⚠️ Warning: Resetting redirects with ##002# can also disable useful features, such as voicemail redirects, if you need one.

For users who are actively using the ecosystem, it is recommended to adjust the rules selectively, for example, to allow calls only to devices with the same system. IP-address or in close proximity to Bluetooth.

What to do if you suspect an account hack

A call received on another device can be the first sign of a serious problem, and if you have checked all your gadgets and you don't find a signal source there, there's a high probability that your data is being used by attackers, who may be listening to conversations or receiving confirmation codes from SMS.

The first step is to change your password immediately, use a complex combination of characters that you don't use anywhere else, and once you change your password, all active sessions except the current one should be automatically terminated, but you'd better check the list of devices manually.

Be sure to enable two-factor authentication (2FA). Even if hackers learn your password, without code from an SMS or authenticator app, they won’t be able to log in from a new device.

After changing passwords, it is recommended to conduct a full antivirus check of the device, for example, built-in Security from Xiaomi or a third-party solution like Dr.Web. This will help to exclude the presence of spyware modules that can intercept the screen or microphone.

Reset network settings and eliminate errors

Sometimes the problem is software-based, with system app cache or network configuration errors, and if you're confident that your account is secure but the notification keeps popping up, try resetting your network settings.

This operation won’t delete your personal photos or contacts, but will return Wi-Fi, Bluetooth and mobile settings to factory values.The path to the feature is usually in the Settings menu → Connection and Sharing → Reset Wi-Fi, mobile networks and Bluetooth.

Once the phone is restarted, re-enter the Wi-Fi passwords, often addressing the problem of “stuck” call statuses that the system misinterprets as activity on another device.

• 🔋 Reboot often solves 80% of software synchronization glitches.
• 🗑️ Cleaning the cache of the Phone and Mi Cloud app can remove false notifications.
• 📡 Change of network type (c) 5G on 4G or vice versa, sometimes helps to re-register without errors.

If nothing helps, you may need a firmware update, and newer versions of HyperOS and MIUI regularly fix bugs related to the operation of background services.

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Comprehensive approach: account security check + network reset = 99% guarantee of problem solving.

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