Call received on another device: the solution to the problem on Xiaomi Redmi

When a smartphone screen lights up, the phone vibrates, but drops a call with a message that says, "Call received on another device" after a split second, it can drive any Xiaomi or Redmi owner mad. This problem often catches users by surprise, especially during important conversations, creating a sense of loss of control over their own gadget. Many people mistakenly believe that their phone is broken or hacked, but in 90% of cases the reason lies in standard ecosystem functions or operator settings.

Owners of MIUI shell-based devices and the new HyperOS face this notification because the system is trying to redirect the incoming signal to a device it considers active and a priority to respond to. It could be a tablet, smartwatch, laptop, or even a second phone tied to your account. Understanding the timing mechanism is the first step to eliminating intrusive resetting of incoming connections.

In this article, we’ll take a look at all the possible scenarios why your Redmi is behaving this way, and provide step-by-step instructions for turning off unwanted features.We’ll touch on Google account settings, SIM card settings, and hidden ecosystem features that are often overlooked when you first set up your phone.

Mechanism of synchronization of calls in the ecosystem

The fundamental reason for the message that the call is being received on another device is cross-device technology. Xiaomi's modern smartphones don't exist in a vacuum; they're part of a large network of services. When you log into the same Google or Mi Account account on multiple gadgets, the default system thinks you want to have access to calls on any of them. This is convenient if you have a smartwatch, but annoying if the phone is in another room.

Data protocols instantly send an incoming call signal to all authorized devices. If one of them (for example, an Android tablet or a laptop with a call app installed) has an active Internet connection and is configured to take calls, it can automatically intercept the initiative, at which point a notification is displayed on the main Redmi smartphone that the answer has already been given, although you did not pick up the phone.

⚠️ Warning: Automatic call interception often occurs if the second device (tablet or PC) has once accidentally activated the "Respond to a Call" mode or enabled the default hands-free feature.

It's also important to consider the role of the carrier. Some plans offer a Virtual Secretary or Multiphone service that works at the network level, regardless of your phone settings, in which case the network itself redirects the call to the added number, and your smartphone only receives information that the line is occupied or the call has been transferred.

Checking Google Connected Devices and Accounts

The first and most likely source of the problem is a Google account, which has a feature that allows you to make and receive calls from any device that logs into your profile, and if you've ever connected your Redmi to a computer or tablet and agreed to the sync terms, this feature could be activated automatically.

To check the list of trusted devices, you need to go to the security settings of your profile. Often users forget that the login is made on an old tablet that lies at home on and connected to Wi-Fi. This “forgotten” gadget can be the “other device” that intercepts your calls, believing that you are next to it.

The verification procedure is as follows:

• 📱 Open your phone settings and go to Accounts and Sync or Google.
• 🔒 Select Security and find the option “Your Devices” or “Account Management».
• 👀 Read the list carefully: If you see an unfamiliar device or one you don’t use for calls, click on it.
• 🚫 Select the “Get Out” or “Close Session” action to break the link.

Once you do this, the system will stop sending call signals to disabled gadgets, which is especially true for those who have changed phones but did not log out on the old device, which now lies on the shelf turned on.

💡

Periodically, every 3-4 months, check the list of active devices in your Google account – this is a good digital hygiene practice that protects not only from interception of calls, but also from unauthorized access to data.

Redirection and call forwarding settings

The second most important aspect to check is the settings of the SIM card and the phone app itself, and the MIUI and HyperOS interfaces have features that allow for flexible management of incoming connections, sometimes users accidentally activate a forwarding to voicemail or another number, which is interpreted by the system as a “received call.”

Network redirects are managed by USSD codes or through an operator app, while Xiaomi’s phone settings work locally. If you have a “always” or “if unavailable” redirect on your phone, the call will go there, preventing your Redmi from making a full call.

To check and reset settings, follow the following steps:

• 📞 Open the standard phone application (green handset).
• ⚙️ Click on three dots in the corner of the screen and select Settings.
• 📡 Find the Accounts for Calls section or SIM cards and mobile networks».
• 🔄 Check the call forwarding item and make sure it's "Voicemail" or "Disabled».

Also note the Do Not Disturb Mode or Quiet Mode feature. In some Xiaomi configurations, when active quiet mode, the call can be reset automatically, and Caller ID (number detector) can show a false message that the call is handled elsewhere, even though it is actually simply blocked by silence rules.

Mi Cloud and synchronization between Xiaomi devices

Xiaomi’s ecosystem offers its own cloud service, Mi Cloud, which, in addition to photos and contacts, can synchronize and call history. If you use several Redmi smartphones (for example, personal and work) and logged in under the same Mi Account, they can conflict when trying to process the incoming signal.

Unlike Google, which is more focused on software synchronization, Mi services are more deeply integrated into the hardware of devices. With Xiaomi’s smart home, such as SIM-enabled displays or smart speakers with call function, they can become the priority device for response.

To disable this integration:

• ☁️ Go to Settings -> Mi Account.
• 📂 Select “Mi Cloud” and find the Synchronization section».
• 📵 Turn off sync for "Calls" or "Phone».
• 🏠 Check the “Mi Home” app for connected devices that can receive calls.

⚠️ Warning: Disabling call synchronization in Mi Cloud will result in no call history being stored in the cloud.If you lose your phone, it will be impossible to restore the call log.

It’s also worth checking your Bluetooth settings.If your phone is paired with a car or headphones and there’s an automatic connection at the time of the call, some Redmi models may misinterpret the headset connection as an answer to a call, especially if the headset has an auto-answer feature.

Specifics of the work of the telecom operator and VoLTE

VoLTE (Voice over LTE) allows high-quality voice transmission over 4G networks. However, if the coverage or network settings are poor, the data packets responsible for signaling the call can be lost or duplicated, leading to a false determination of the call status.

In addition, many operators implement their own number-defining applications and spam blockers. If such an application (for example, from MTS, Beeline, Megaphone or Tele2) is installed on your Xiaomi and has extended rights, it can block the call, labeling it as spam, or redirect it to server voicemail, which is displayed as “received on another device” (server).

The table below shows the main reasons associated with the operator and how to solve them:

Third-party applications and blockers

Redmi owners often install third-party applications to identify numbers, block ads, or record conversations, programs like Truecaller, GetContact, or various Anti-Spys require deep access to the system, and they are embedded in the incoming call processing process and can intercept control.

If the application is aggressive, it can automatically drop calls from unknown numbers or automatically receive them for recording, which causes a system conflict, which in the system logs will look like the action of another application or device, especially on global versions of firmware, where permissions to access the phone are more readily issued.

It is recommended that the installed annexes be audited:

• 🛡️ Check the list of applications with the rights “Phone” and “Contacts».
• 🚫 Remove or disable newly installed number detectors.
• ⚙️ In the battery settings, find the suspicious app and limit its background activity.

It’s also worth checking whether Autoresponse is included in the Accessibility settings, a feature designed for people with disabilities that can automatically pick up the phone after a certain time or when you hold the phone to your ear, which can also be perceived by the system as an external response.

💡

Most often, the problem is solved by checking active devices in your Google account and disabling unnecessary sync profiles, rather than complex phone repairs.

Network resets and radical methods

If the software checks didn't work, there may have been a build-up of network configuration errors, and network resets are a secure operation that won't delete your personal photos or contacts, but will return Wi-Fi, Bluetooth, and mobile settings to factory values, often helping to resolve protocol conflicts.

To perform a reset on Xiaomi, go along the path: Settings -> Connection and Sharing -> Reset Wi-Fi, mobile networks and Bluetooth. After rebooting your phone, you will need to re-enter passwords from Wi-Fi networks, but the problem with false calling status determination may disappear.

In extreme cases, if the problem is only seen in one particular call app (for example, you use a third-party caller instead of a system one), try to clear its data:

Settings -> Applications -> All applications -> Phone -> Memory -> Clear data

⚠️ Attention: Clearing the phone app data will delete the call history and settings of the quick dial. Make sure important numbers are saved in contacts or recorded separately.

If even a full Hard Reset doesn’t solve the problem and the message “call received on another device” keeps appearing, then the reason with a probability of 99% is on the carrier’s side, in which case you should contact the technical support of your tariff plan and require you to check the forwarding services and “Second number” at the network level.

Frequently Asked Questions (FAQ)