“Go Back and Connect to a Different Network” on Xiaomi – What to Do and How to Fix the Error

The message, “Go back and connect to another network,” on Xiaomi devices is one of the most annoying mistakes that users of smartphones, Mi TVs or Mi Router routers face, and it comes suddenly: whether they’re trying to log in to a Mi Account, or when they’re updating their firmware, or just surfing the Internet. What’s the reason? Why is the device refusing to work with the current network and demanding to “reconnect”?

In practice, this error is due to the blocking of access to Xiaomi servers — either due to problems on the provider side or due to internal device settings. But the good news is that in 90% of cases it can be fixed by yourself without contacting the service center. In this article, we will analyze all possible causes — from banal Wi-Fi failures to deep DNS settings — and give step-by-step instructions for each type of Xiaomi device.

If you see this message on a Redmi smartphone, a Mi TV Q2, or a Mi Router 4A router, don't panic. Most decisions take no more than 5 minutes. The key is to properly diagnose the source of the problem.

1.Why Xiaomi asks to "connect to another network" - the main reasons

It doesn't just happen. It's caused by specific technical or software failures, and here are the top -5 reasons why a device might block access to the current network:

🔹 Xiaomi server blocking by ISP: Some ISPs (especially mobile operators) restrict access to api.mi.com, account.xiaomi.com and other company services, which may be due to security policies or errors in traffic routing.

🔹 Incorrect settings DNS. If the device or router has incorrect DNS- servers (e.g., old or locked), Xiaomi will not be able to verify the authenticity of the connection and will issue an error.

🔹 Google services (for Android devices) are out of sync on Redmi and POCO smartphones, and the bug is often caused by problems with Google Play Services or a lack of sync with Google servers.

🔹 Outdated firmware or update conflict: If the device has not been updated for a long time or the last update was error-prone, the system may not be able to process network requests correctly.

🔹 Regional settings limitations: Some Xiaomi features (such as Mi Cloud or Mi Home) may not be available in certain countries, and if your device thinks you're in an unupported region, it will block access to the network.

🔹 Mi Account problems. If your Xiaomi account is blocked, deleted, or restricted (for example, due to suspicious activity), the device may require a reconnection to the network to re-authorize.

To determine exactly why, try connecting to another network (e.g. switching from Wi-Fi to mobile or vice versa). If the error disappears, the problem is in the current connection. If not, look for the reason in the device settings.

Quick Decisions: What to Do First

Before digging deep into the settings, try simple and versatile techniques that help in 70% of cases:

🔄 Reboot the device. It's banal but it works often. On Xiaomi smartphones, press the power button and select Reboot. For Mi TV TVs, turn off power for 30 seconds. Mi Router routers reboot via the web interface or Reset button (hold on for 5 seconds).

📶 Change the connection type:

• 📱 If you use Wi-Fi, switch to mobile internet (and vice versa).
• 📡 On the Mi TV TV, try connecting via Ethernet instead of Wi-Fi.
• 🌐 On the Mi Router, check if Guest Network is enabled, which can block access to certain services.

⏳ Check the time and date. Incorrect time settings can cause SSL- certificates to crash, causing Xiaomi to block network access. On your smartphone, go to Settings → Additional → Date and Time and enable automatic synchronization.

🔧 Update Xiaomi apps. Go to the Mi App Store or Google Play and check for updates for:

• Mi Account (Account Management)
• Mi Home (for smart devices)
• Mi Remote (if there is a TV error)

🚨 Disable VPN or proxy. If you use VPN- applications (NordVPN, ProtonVPN) or manual proxy settings, temporarily deactivate them. Some servers VPN block access to Xiaomi services.

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If the error appears after the firmware update, try rolling it back through Settings → About Phone → System Update → Three points → Select an update package (you need a firmware file from the official website).

3. DNS setup: how to bypass the locking of Xiaomi servers

If quick methods didn't work, the problem is probably with DNS- servers. By default, Xiaomi devices use your provider's DNS, which may be locked or malfunctioning. The solution is to manually prescribe alternatives to DNS.

📱 For smartphones Redmi/POCO/Mi:

📺 For Mi TV TVs:

📡 For Mi Router routers:

⚠️ Warning: If the internet stopped working after the DNS change, return the default settings (Automatically) and try other DNS settings, such as:

• 🔹 Yandex DNS: 77.88.8.8, 77.88.8.1
• 🔹 Cloudflare: 1.1.1.1, 1.0.0.1
• 🔹 AdGuard DNS: 94.140.14.14, 94.140.15.15 (blocks ads)

Make sure the device is connected to the network |

Check internet speed (e.g. via speedtest.net)|

Try to open mi.com in your browser |

Reboot the device after changes-->

4.Mi Account problems: authorization and reset

The “Go back and connect to another network” error is often associated with problems in your Xiaomi account, such as if you haven’t logged in in a long time, or Mi Account servers are temporarily unavailable.

🔑 Re-authorize in your account:

🔄 Reset your account password. If you make an error when you try to log in, reset your password through the official website: https://account.xiaomi.com/

Use a backup email or phone attached to your account.

📧 Check email lock. Sometimes Xiaomi sends notices of suspicious activity and temporarily restricts access. Go to the email associated with the account and look for emails from no-reply.@xiaomi.com

⚠️ Warning: If you delete your Mi Account but don't untie it from your device, you may need to hard reset. On smartphones, this is done via Settings → About phone → Reset. On TV, hold the Power + Menu button on the remote for 10 seconds.

🔧 Unlock the device from your account (if it is blocked):

5.Regional restrictions and country change in Mi Account

Xiaomi devices are tied to a region of sale. If you bought a gadget in one country and use it in another, some features (including access to servers) may be limited.

🌍 How to check your current account region:

📱 Change of region on the smartphone:

⚠️ Warning: A change in region may result in loss of access to some services (e.g. Mi Pay or Mi Video) if they are not supported in a new country. Also on Mi TVs. TV After the change of the region, the list of channels can be reset.

📺 For Mi TV TVs with region error:

6.Firmware problems and factory reset

If the error occurred after a firmware update or prolonged use of the device without rebooting, the cause may be a system failure, in which case a factory reset or flashing helps.

🔧 Soft reset (without loss of data):

• 📱 On Smartphone: Settings → About Phone → Resetting → Network Settings Reset.
• 📺 On TV: Settings → Reset and Reset → Network Reset.

🔄 Hard reset (full):

• 📱 On Smartphone: Settings → About Phone → Resetting → Delete all data (password entry required).
• 📺 On TV: Press Power + Menu on the remote for 10 seconds, then select Wipe Data.
• 📡 On a router: Hold the Reset button for 10-15 seconds until the lights flash.

📦 Hand-flashing (if resetting doesn't help):

1. Download the official firmware for your model from the Xiaomi Firmware website.
2. For smartphones: use the Mi Flash Tool (instructions on the official website).
3. For TVs: firmware is installed via USB (instructions in Settings → Update and Security → Local Update).

⚠️ Warning: Firmware deletes all data and can result in a device lock if you use unofficial software. Always check the firmware compatibility with your model!

If the error “Go back and connect to another network” appears immediately after the first device setup, this means that the problem lies in the hardware locking of the IMEI or serial number (for example, after repair), in this case, you need to contact the Xiaomi service center with purchase documents.

7.Problems on the provider side: what to do if the operator blocks

Sometimes the error is not due to the device, but to the ISP, which blocks access to Xiaomi servers.

📡 How to check if the Xiaomi provider is blocking:

1. Connect to another network (for example, distribute Wi-Fi from a mobile phone).
2. Try opening in your browser: https://account.xiaomi.com/https://api.mi.com/ If the pages aren’t loading, the problem is exactly the lock.

🛡️ How to get around the lock:

• 🔹 Use VPN (e.g. ProtonVPN, Warp from Cloudflare).
• 🔹 Replace DNS with 1.1.1.1 or 8.8.8.8 (as described in Section 3).
• 🔹 If you are roaming, try turning off automatic network definition in your mobile internet settings.

📞 What to say to the provider:

If the blocking is confirmed, contact your operator’s support and let them know that you do not have access to Xiaomi domains (api.mi.com, account.xiaomi.com). Ask to check if restrictions are included for these addresses.

"Hello! I don't have Xiaomi sites (account.xiaomi.com, api.mi.com) open through your network. Can you please tell me if these domains are blocked? Device model: [specify], "Go back and connect to another network.""

Comparison of error-solving methods

To choose the best method, compare the effectiveness of each method depending on the device:

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If the error appears on multiple Xiaomi devices at the same time (for example, on a smartphone and on a TV), the problem almost certainly lies in the lock on the provider side or incorrect router settings.

FAQ: Frequent questions by mistake "Go back and connect to another network"