Smart Divert on Xiaomi: A Complete Guide to Smart Call Redirection

Have you ever encountered a situation where a call to your Xiaomi suddenly redirects to another number, even though you haven’t set up anything? or noticed strange entries in call logs marked Smart Divert? This feature often raises questions from users misunderstanding its destination to suspicions of a firmware failure. In fact, Smart Divert (or “smart redirect”) is Xiaomi’s proprietary technology that automatically manages incoming calls based on predefined rules.

Unlike standard call forwarding, which works under strict conditions (e.g., always redirect to the +79XX"), Smart Divert analyzes the context: time of day, subscriber status, call type (voice/video) and even your geolocation.The feature is available on most Xiaomi smartphones (Redmi Note series). 12, POCO X5, Xiaomi 13T and newer), and on Mi TVs TV It's a Google Duo-enabled phone, but its behavior may vary depending on the firmware region (Global/China/EEA) version MIUI.

In this article, we will discuss in detail:

• 🔍 How Smart Divert is Different from Regular Redirection and Why You Need It
• ⚙️ How to turn on / off the function on Xiaomi smartphone and TV
• 📱 Hidden settings that don’t show up in the standard menu
• ⚠️ Typical problems (e.g. spontaneous triggering or ignoring rules)

If you suspect that your Xiaomi is “self-directing” calls, do not rush to reset the settings. Most likely, it is not the failure that is to blame, but the incorrectly configured Smart Divert.

Smart Divert vs Call Forwarding: What’s the Difference?

Many users confuse Smart Divert with classic call forwarding, but these are fundamentally different mechanisms.

• 📞 Condition: “Redirect all calls to number X"
• ⏰ Trigger: triggered immediately when a missed call or busy line is triggered
• 🔄 Flexibility: no way to set exceptions (e.g. not to redirect calls from contacts from Favorites")

Smart Divert uses contextual analysis, for example:

• 🕒 Redirect calls only during business hours (from 9:00 to 18:00) to the office number
• 📍 Switch to home phone if you are connected to the Wi-Fi network"
• 🚫 Ignore forwarding for contacts marked "Family" or "Important"
• 📱 Automatically disable redirection if battery is under 15%

The key difference is that Smart Divert doesn’t just blindly follow instructions, but makes decisions based on a combination of factors: time, location, subscriber status, and even device charge levels, making it useful for business users or those who want to differentiate between personal and business calls.

Important: Smart Divert works on top of standard redirects. If both are active, Smart Divert rules first work, and only if they don't apply, Call Forwarding turns on. This can cause confusion: for example, you have disabled redirects in the operator's settings, but calls still go to another number because of the active Smart Divert.

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To completely disable all redirects, check both sections: Settings → SIM-maps and mobile networks → Call forwarding and Settings → Annexes → Smart Divert.

Where to find Smart Divert settings on Xiaomi

The Smart Divert management interface is hidden deeper than standard redirects, and its location depends on the device model and version. MIUI. Here are all the possible paths:

On Xiaomi/Redmi/POCO smartphones:

1. Open Settings → Applications → Application Management.
2. In the search box, enter Smart Divert (or “Smart redirect” on Russian firmware).
3. Select the Smart Divert app from the list (the icon is the arrow in the circle).
4. Click Open or Settings.

On some firmware (MIUI 14 Global and later) moved to Settings → SIM-maps and mobile networks → Additionally. → Smart redirect. If you can't find a item, try it:

• 🔎 Use search by settings (lap in the upper right corner)
• 📱 Update the firmware to the latest version (in) MIUI 12-13 function may not be present)
• 🌐 Switch to English-language interface – sometimes translation hides options

On Mi TVs:

The Smart Divert feature on Xiaomi TVs only works for calls via Google Duo or Mi Call.

1. Go to Settings → Accounts and Security → Google.
2. Choose Duo. → Call settings.
3. Activate the Smart Divert for option TV Calls (can be called "Call Redirection").

On TVs, the feature is less flexible: it only allows you to redirect incoming calls to a connected smartphone if the TV is turned off or in sleep mode.

Open the call log and find the icon ➡️ near-missed|Check the settings SIM-conflict-mapping|Start a test call from another number|View redirect notifications (if enabled)-->

Hidden features of Smart Divert: what will not be told in the instructions

Xiaomi’s official documentation only describes basic Smart Divert use cases, but the feature supports non-obvious chips as well.

1. Geodependent redirection

If you are often in different locations (home, work, gym), you can set up automatic call forwarding depending on the connected Wi-Fi network or coordinates. GPS. For example:

• 🏠 Home: All calls go to home phone
• 🏢 At work: Redirect only personal calls to mobile
• 🚗 In the car: disable redirects (to avoid missing an important call)

For this:

1. In Smart Divert settings, select Add rule → By location.
2. Specify Wi-Fi networks or zones on the map (access to geodata is required).
3. Set the number for redirection and save it.

Priority for contacts

You can create a whitelist of contacts that will never be redirected, and it's useful for important subscribers, like relatives or customers.

1. Open the Smart Divert → Exceptions.
2. Click Add Contact and select subscribers from the phone book.
3. Activate the option to always call this device.

Note: If a contact is calling from an unknown number (such as a hidden number), the rule will not work.

3. Conditional logic on time and day of the week

The function supports complex rules such as:

• ⏰ "Redirect calls to +79XX only on weekdays from 10:00 to 17:00"
• 📅 "Disable forwarding on weekends and holidays"
• 🔋 "Redirect only if the battery is below 20%"

To set up, go to Smart Divert → Schedule and create a new rule with the right conditions.

Typical Smart Divert Problems and How to Solve Them

Despite its usefulness, Smart Divert is often a source of headaches, and here are some of the most common user complaints and ways to address them:

1. Calls are being forwarded without my consent

If you haven’t set up Smart Divert, but calls go to another number, check:

• 📱 SIM card: some operators (e.g. MTS or Beeline) activate the redirect by default. Disable it via *#21# (operator services).
• 🔄 Rule conflict: Smart Divert can include a rule from the previous owner (if the phone is used).Reset the feature settings (see spoiler above).
• 🤖 Viral software: some Trojans replace call settings. Check the device with an antivirus (for example, Dr.Web or Malwarebytes).

If the problem persists, disable the Smart Divert completely.

1. Go to Settings. → Annexes → Smart Divert.
2. Click Disable (or Remove Rules).
3. Reboot the phone.

2.The function does not work when missed calls

If Smart Divert has to redirect calls after 30 seconds without a response, but it doesn’t, the reasons could be:

• ⏱️ Wrong timeout: check the value in the settings (default - 20 seconds).
• 📵 Do Not Disturb: If it is active, redirects may be blocked.
• 📶 Poor network coverage: The function requires a stable connection to work.

Solution: test the function in the zone of confident reception and with the mode turned off DND.

3.The battery is running out fast

Smart Divert scans the background for location, network status and other parameters, which increases charge consumption.

• 🔋 Disable geo-dependent rules (they are the most energy-consuming).
• ⏳ Increase the time interval for checking the conditions (in the developer settings).
• 🚫 Deactivate the function completely if you are not using it.

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If you turn off the Smart Divert, the problem is the operator settings, not the device. USSD-commands: #62# (redirected when unavailable), #61# (with no response).

Smart Divert on Xiaomi TVs: features and limitations

On Mi TVs. TV Smart Divert function is implemented simplified and has a number of nuances:

Supported models

The feature is only available on TV with:

• 📺 Processor by Amlogic. T972 or newer (e.g. Mi) TV Q2 75", Mi TV P1)
• 🤖 Android TV 10 or Google TV
• 📞 Pre-installed Google Duo or Mi Call app

On older models (e.g. Mi) TV 4A 2018) feature no.

2. How TV redirects work

On a TV, Smart Divert has only two tasks:

1. Redirects incoming calls to a connected smartphone if the TV is turned off.
2. Switches the call to the phone if the Do Not Disturb mode is activated on TV.

You can't set up complicated rules (like on smartphones), and you don't have support for:

• ❌ Geodependent rules
• ❌ Priorities for contacts
• ❌ Redirects to other TV devices

3. Typical errors

Users often face:

• 🔕 Calls are not redirected: check that the smartphone is enabled Google Duo and it is tied to the same account as the TV.
• 📵 TV does not accept calls: update the firmware of the TV (in the MIUI TV 3.0 were bugs with a microphone).
• 🔊 No audio when calling: make sure the correct audio output is selected in the Duo settings (e.g, TV speakers).

If the feature is only for calls, consider an alternative: Xiaomi’s smart speaker (like Mi Smart Speaker) that supports Smart Divert with lots of rules.

Security: Can Smart Divert be Dangerous?

Any call forwarding feature is potentially vulnerable to abuse, and here are the risks associated with Smart Divert and how to minimize them:

Identity leakage

If your device is stolen or hacked, an attacker can:

• 🕵️ Set up a redirection of your calls to your number (for interception) SMS or voice authentication).
• 📊 View the history of Smart Divert rules to find out your frequently used numbers.

Defense:

• 🔒 Set a password to Smart Divert settings (in MIUI 14 This can be done through security. → Application lockdown).
• 🔄 Check the active rules regularly (once a month).
• 🚨 Set up redirect notifications (included in Smart Divert) → Alerts).

2. Conflicts with corporate policies

If you use a smartphone to work, Smart Divert may violate the company’s internal rules.

• 🏢 Redirecting business calls to a personal number.
• 📡 Transfer of corporate data through unsecured channels (if the rule works in roaming).

Recommended: Turn off Smart Divert for SIM-Cards with a working number or agree on the rules with IT-department.

3. Redirection fraud

Fraudsters can trick you into activating Smart Divert on their number.

1. The "bank employee" calls and asks to check the redirection settings.
2. You are dictating commands (for example, *21*79XX#), Not realizing you are activating the redirection.
3. After that, all your calls (including from the bank) go to scammers.

⚠️ Attention: no legitimate service (bank, operator, Xiaomi support) will ask you to set up a call forwarding. If you get a call asking for it, it's 100% fraud#.

To protect yourself:

• 📵 Never follow instructions for setting up a phone redirect.
• 🔍 Check the active rules regularly via *#004# (universal command for all operators).
• 🛡️ Install a call monitoring app (like Truecaller) that alerts you to suspicious numbers.

FAQ: Frequent questions about Smart Divert on Xiaomi