Wi-Fi is connected, but the internet doesn’t work on Xiaomi Redmi: a complete troubleshooting guide

The situation is familiar to many: the Xiaomi Redmi icon proudly flaunts the Wi-Fi icon on the screen, but the browser stubbornly emits the error “No Internet connection”, and instant messengers refuse to update. The problem “connected without Internet access” is one of the most common network malfunctions on Xiaomi smartphones, and its causes can lie in the settings of the phone, in the parameters of the router or even at the provider. Unlike the complete absence of the signal, here the network “sees” the device, but the data is not transmitted – this complicates diagnosis, but narrows the range of possible solutions.

In this article, we will analyze all possible causes - from banal errors in settings MIUI pre-controversy IP-Addresses and provide step-by-step instructions with visual cues for each Redmi model (including the Redmi Note) 10/11/12, Redmi 9/10 We will pay special attention to unique firmware chips. MIUI, For example, did you know that Xiaomi has a hidden mode of network diagnostics that shows the real speed of the connection even in the absence of the Internet?

Before you move on to drastic measures (like resetting your settings), check out three key points:

1. Does the internet work on other devices connected to the same Wi-Fi?
2. Is the problem only manifesting in specific apps (like YouTube or Telegram) or in all?
3. Does the “Connected without Internet” error occur immediately after the connection or after a while?

Answering these questions will help narrow down the search for faults.

1. Check basic Wi-Fi settings on Xiaomi Redmi

Start with the obvious: sometimes the problem lies in incorrect network settings that have gone wrong after the MIUI update or because of conflict with other connections. Xiaomi Redmi has several pitfalls that users often don’t know about.

Open Settings → Wi-Fi and do the following:

• 🔄 Forget the network and connect again: click on your network name → "Delete (or forget) and then enter the password again, which will reset all temporary connection settings.
• 📱 Turn off Traffic Savings mode: go to Settings → Connections and sharing → Save traffic and deactivate the option. MIUI This mode blocks background data transmission.
• 🔒 Check the type of network security: if your router is using an outdated protocol WEP or TKIP, Xiaomi Redmi can connect to the network but not transfer data. WPA2-PSK (AES).

A critical feature of MIUI: some firmware (especially Redmi Note 8/9) has an automatic DNS change bug that results in "unconnected." To check this, go to Settings → Wi-Fi → Additional → IP settings and select Static. In DNS 1 field, type 8.8.8.8.8 (Google DNS), and in DNS 2 - 1.1.1.1 (Cloudflare).

2. Diagnostics of problems with IP-address

If after connecting to Wi-Fi on the screen appears the inscription "Connected without Internet access", most likely, your Redmi does not receive the correct IP-The router's address, it could be because of:

• IP conflict with another device on the network;
• Failure to work DHCP-router;
• Restrictions MAC-router-filter.

To check the current IP-address:

1. Go to Settings → About Phone → General Information → Status.
2. Scroll to the Wi-Fi Status section.
3. Look at the field. IP-If it says 0.0.0.0 or the address of the view 169.254.x.x, signifier, DHCP failed.

For manual IP assignment:

1. In Wi-Fi settings, click on your network → “Change Network” → “More”.
2. Select Static IP in the IP Settings section.
3. Enter: IP-address: 192.168.1.100 (if the router has 192.168.1.1) Gateway: 192.168.1.1 Subnet mask: 255.255.255.0

Make sure that the selected IP not used by another device|Restart your router after changes|Check if it's on. DHCP in the router settings (usually in the section) LAN)|Turn it off. MAC-filtering if it is active-->

If the Internet is working after manual setting, the problem is definitely DHCP.

⚠️ Don't use static. IP on public networks (cafes, airports) – this can lead to conflicts and locking your device.

3. Reset network settings and cache

In MIUI, network settings and application cache can accumulate and cause crashes. Network resets are a soft option that doesn’t affect personal data, but returns all the parameters of Wi-Fi, mobile network and Bluetooth to factory ones.

How to perform the reset:

1. Go to Settings → System and device → Additional → Resetting.
2. Select Network Resetting.
3. Confirm the action (a password or pattern lock may be required).

If the reset didn’t help, try clearing the cache of system applications:

1. Open Settings → Applications → Application Management.
2. Click on the three dots in the upper right corner → "Show system".
3. Find and open: Wi-Fi (or WLAN) Google Play Framework Service (if available)

In each of them, click "Clear Cache" (not data!).

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After resetting the network settings, the phone can "forget" all saved Wi-Fi passwords. save them in advance in a notebook or take screenshots!

4. Problems with firmware and MIUI updates

The “connected without internet” error often appears after updating MIUI or installing custom firmware, because in new versions Xiaomi actively uses the “Intelligent Network Switch” feature, which can conflict with some routers.

How to check and correct:

• 📲 Turn off "Intelligent Switching": go to Settings → Wi-Fi → Additionally, and deactivate the option Automatic switch to mobile data.
• 🔄 Check the version. MIUI: If you have a beta or custom firmware installed (e.g. Xiaomi.eu), try rolling back to the stable version via Settings. → The phone. → Updating the system.
• 🛠️ Reset the settings. APN: Sometimes Wi-Fi failures are due to incorrect mobile internet settings. → SIM-maps and mobile networks → Access points (APN) → press three points → "Resetting to default values".

If the problem appears immediately after the update, try rolling back the firmware via Fastboot or Recovery.

1. Download the official firmware for your model from the Xiaomi Firmware website.
2. Rename the file to update.zip and place it in the root of the phone’s memory.
3. Go to Settings → About Phone → System Update → Click on three dots → “Select a firmware file”.

5. Problems on the router side

If other devices have Internet access and Xiaomi Redmi doesn't, it could be the router's fault.

Also be sure to check:

• 🔌 Wi-Fi channel: If the router is running on a congested channel (e.g. 6 or 11 in the 2.4 GHz band), it can cause connection breaks. Use the Wi-Fi Analyzer app to find a free channel.
• 🔄 Some Xiaomi Redmi (especially older models) do not support modern Wi-Fi 6 standards (802.11ax). Turn the router into mode 802.11ac.
• 🔒 Encryption: If the router uses WPA3, Try switching to WPA2-PSK — version MIUI They are not working well with the new standard.

⚠️ If you have a dual-band router (2.4 GHz) + 5 GHz), try to connect to the network only in the 5 GHz band or vice versa. Sometimes the conflict arises from automatic frequency switching between frequencies.

6. Check DNS and proxy settings

If Wi-Fi is connected, but the sites are not opened, and messengers are working, the problem may be in the Internet. DNS-servers or accidentally turned on proxy. MIUI These settings are sometimes confused after connecting to public networks (e.g. hotels or airports).

How to check the DNS:

1. Install the DNS Changer app from Google Play.
2. Select public DNS: 8.8.8.8 (Google) 1.1.1.1 (Cloudflare) 77.88.8.8 (Yandex)

Check if the internet is working.

If DNS is not involved, check the proxy:

1. Go to Settings → Wi-Fi → Click on your network → Change Network → More.
2. If it says anything other than No, reset the settings.

For manual proxy settings (if you are using a corporate network):

1. Select Manual in the proxy settings.
2. Enter the address and port (e.g. proxy.company.com:8080).
3. Save and reconnect.

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If the Internet started working after the DNS change, the problem was blocking your ISP or incorrect router settings. It is recommended to fix these DNS in the router settings so as not to configure them on each device.

7. Radical measures: reset to factory settings

If none of these things work, you have to completely reset your phone, which is a last resort, but it's guaranteed to eliminate all software conflicts. → System and device → Backup.

How to perform the reset:

1. Go to Settings → About the phone → Reset settings.
2. Select Erase all data (reset to factory settings).
3. Confirm action. The phone will restart and start the cleaning process (it will take 5-10 minutes).

⚠️ On some Redmi models (e.g. Redmi Note) 7/8) after discharge may be lost IMEI. To avoid this, write down your own before resetting. IMEI (type *#06#) And keep it in a safe place.

FAQ: Frequent questions about the problem