“Connected without Internet access” on Xiaomi Redmi: how to return the connection

Have you noticed that your Xiaomi Redmi has a sign that says “Connected without Internet access” instead of the usual 4G/5G or Wi-Fi icon? This is a common problem that can occur on both new and old models, from Redmi Note 10 to Redmi 12, the reason lies in network configuration failures, operator errors or even incorrect phone settings.

In this article, we’ll look at 8 proven ways to bring the internet back to Xiaomi Redmi, from a basic reboot to manually editing APN. Importantly, some methods require access to the phone’s settings, so if the screen is locked, unlock it first. Let’s start with the simplest solutions and gradually move on to the more complex ones.

1.Reboot the phone and communication module

The first thing you need to do is to reboot your smartphone, which will eliminate the time-consuming errors in the modem and network services.

• 🔄 Press the power button for 3-5 seconds.
• 📱 In the menu that appears, select “Reboot” (or “Restart»).
• ⏳ Wait for full shutdown and on (usually 30-60 seconds).

If the reboot didn’t help, try turning flight mode on/off:

1. Swipe down from the top edge of the screen to open the notification bar.
2. Tap the Flight Mode icon (aircraft) and wait 10 seconds.
3. Turn off flight mode and check the connection.

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On some Redmi models (e.g. Redmi 9A), the flight mode shuts down not only communication, but also Wi-Fi. After turning it off, wait 1-2 minutes until the phone is re-registered in the operator’s network.

2. Checking the settings of the mobile Internet (APN)

Incorrect parameters APN (Access Point Name is one of the main reasons for the problem, and operators update these settings periodically, but the phone doesn't always pull them up automatically. APN Xiaomi Redmi:

1. Open the Settings. → SIM-maps and mobile networks.
2. Choose yours. SIM-card (if there are several).
3. Go to Access Points (APN).
4. Click on the current APN profile (usually one) and select Delete.
5. Go back and click “Reset to default values” or “Add APN”.

If the automatic reset failed, enter the settings manually. Below are the current settings for popular operators (2026):

After saving the settings, restart the phone and check the connection. If the APN is not saved, this may indicate damage to the MIUI system files - you will need to reset or flash.

3. Resetting network settings

If manually configuring the APN didn't work, reset the network settings, and it'll go back to the factory settings.

• 📶 Mobile network configuration (including APN).
• 🔗 Saved Wi-Fi networks and their passwords.
• 📱 Bluetooth settings.

Instructions for Xiaomi Redmi:

1. Open the Settings. → The phone.
2. Press 5-7 times on the MIUI version to activate the developer mode (if not already activated).
3. Return to the main settings and select Additional → Reset settings.
4. Tap “Reset Network Settings” and confirm the action.

Take screenshots of current APN|Write down passwords from Wi-Fi|Shut down. SIM-map (optional)|Reboot your phone after resetting-->

⚠️ Attention: On some firmware MIUI (For example, on the Redmi Note 8 Pro, a network reset can cause a loss. IMEI. If the network signal is lost after the procedure, restore it. IMEI via the engineering menu (#4636##).

4.Verification SIM-card-slot

Sometimes the problem is physical contact. SIM-This is what you need to do:

• 🛠️ Extract. SIM-Check the map and check it for damage (scraps, chips).
• 🧹 Clear the contacts. SIM-cards and slots in the phone with dry soft fabric (you can use an eraser to remove oxidation).
• 🔄 Change the slot for SIM-cards (if there are two slots in Redmi).
• 📱 Try inserting. SIM-card to another phone to check its performance.

If SIM-The card works on a different device, but not on Xiaomi Redmi, the problem may be in the case of the card:

• 🔌 Faulty. SIM-slot (repair required).
• 📡 Damaged modem (often found after falls or moisture infestation).
• 🛠️ Software failure (will help reset or flashing).

5. Update firmware and reset to factory settings

An outdated version of MIUI or broken system files can cause network problems. First check for updates:

1. Open Settings → About the phone → System update.
2. Click on “Check Updates” and install the available packages.
3. If the update is not installed, download the firmware manually from the Xiaomi Firmware site and install through System Update → Triple → Select a firmware file.

If the update doesn’t work, do a full hard reset:

1. Make a backup of the data through Settings → Additional → Backup and Reset.
2. Select “Reset” → “Delete all data”.
3. After resetting, set your phone as new and check the internet.

⚠️ Note: On Xiaomi Redmi with unlocked bootloader, a reset can result in the device being locked (re-unlocked via Mi Unlock Tool required).If you're not sure, use the update via Fastboot instead of a full reset (instruction below).

6 Manual correction through the engineering menu

If standard methods didn’t work, try the engineering menu (MTK Engineering Mode or Qualcomm Service Menu, depending on the processor).For Xiaomi Redmi with Qualcomm Snapdragon processor (most models):

1. Open the Phone app and enter the code: ##4636###
2. In the menu that appears, select “Phone Information”.
3. Scroll down to the "Set preferred network type" block and select: 📶 LTE/GSM/CDMA auto (recommended for 4G). 📶 NR/LTE/TD-SCDMA/... (for 5G, if maintained).

Press “Turn off radio”, wait 10 seconds and turn it back on (“Turn on radio”).

For models on MediaTek (such as Redmi 9C or Redmi 10C), use the following code:

##36446337##

In the Connectivity → SIM → Network Type menu, install LTE only.

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Changes to the engineering menu can disrupt the network if the settings are wrong.

7.IMEI verification and recovery

If after resetting or firmware lost not only the Internet, but also the signal network (the phone does not catch the operator), probably lost the IMEI.

1. Enter the phone app: *#06#
2. If a 15-digit code is displayed with Null or Unknown, the IMEI is lost.

To recover on Xiaomi Redmi with Qualcomm processor:

1. Download the archive with QCN Rebuilder and QPST (available on the 4PDA or XDA-Developers forums).
2. Connect your phone to your PC in Diag Mode (select USB Settings → Diag for this in the engineering menu).
3. In QPST, restore the IMEI from a backup or enter manually (on the phone box or under the battery).

In such cases, self-repair is not possible - contact the authorized service center Xiaomi. ₽, repair of the antenna module: 1500–3000 ₽ (model-wise).

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Before visiting the service, make a backup of the data through the Mi PC Suite - after repair, a complete reset may be required.

FAQ: Frequent questions