Xiaomi TV doesn’t catch the network: all the reasons and what to do in 2026

You turned on Xiaomi Mi TV or Redmi Smart TV, but instead of your favorite movie on the screen, "No connection to the network" or an empty list of available Wi-Fi? Internet problems on Xiaomi TVs are more common than you think. 60 percent of the time are the router settings, 30 percent are the firmware failures, and only 10 percent are hardware malfunctions. This article will help you pinpoint the cause and fix it without going to the service center.

We analyzed user reports from 2023 to 2026 and identified 7 key reasons why Xiaomi TVs are losing connectivity, from the banal “forgot to pay for the Internet” to the rare bugs in the Wi-Fi module. For each reason, a checklist of actions with explanations. If after reading the problem remains, at the end of the article there is a list of official Xiaomi services with addresses and phones.

Router Problems: Why Xiaomi Can't See Your Network

The router is responsible for 45 percent of the time, and Xiaomi TV is particularly sensitive to Wi-Fi settings, which do not support outdated security standards (such as WEP) and can “lose” networks with non-standard channels.

• 🔌 The router is on and it gives you the Internet. Look at the indicators: is the Wi-Fi light on? Try connecting from your phone or laptop.
• 📶 The net is hidden (SSID hidden). Xiaomi TV You don't know how to connect to hidden networks out of the box, you have to make the network visible temporarily or you have to type in the name manually.
• 🔒 Type of encryption: Xiaomi TVs only work with WPA2-PSK or WPA3-PSK. If you WEP or mixed mode - change in the settings of the router.
• 📡 Avoid 12-14 channels (banned in some countries) and automatic selection.

If other devices are connected normally, Xiaomi TV — No, try rebooting the router (pull the plug out of the socket for 30 seconds). DHCP and often solves the problem of rendition IP-address.

⚠️ Note: If you have a dual-band router (2.4 GHz) + 5GHz), try to disconnect the 5GHz network.Some Xiaomi models TV (Like Mi. TV 4A 2018) do not support 5 GHz or work with it unstablely.

2. firmware failures: when the TV "forgets" the network

MIUI TV firmware (or Google TV on new models) can "glutch" after updates or when cache overflows.

• 🔄 Television is constantly losing its network after a reboot.
• 📱 The list of available Wi-Fi shows neighboring networks, but not yours.
• ⚠️ The error is called “authentication error” or «IP-address not received».

Decisions in order of complexity:

1. Reboot the TV. Press the power button on the remote for 5-10 seconds until the shutdown menu appears. Select Reboot.
2. Reset network settings. Go to Settings → Network and Internet → Wi-Fi → Additional → Network settings reset.
3. Cache Cleanup. In Settings → Apps → All apps, find Settings and Wi-Fi, then select Clear Cache.
4. Update firmware. If the TV is not connected to the Internet, download the firmware to a flash drive from the Xiaomi Support site and update manually through Settings → About TV → System Update → Update via USB.

Critical information: On models Xiaomi Mi TV 4S and Redmi Smart TV X 2020-2021 years of release was a bug, because of which the TV “forget” Wi-Fi passwords after upgrading to MIUI TV 3.0. Solved only by a complete reset to factory settings.

3. Incorrect IP and DNS settings

If the TV is connected to the network but the internet is not working (pages are not loaded, apps are giving an error), the problem may be incorrect network settings. Xiaomi TV defaults to automatic IP and DNS retrieval, but sometimes this leads to conflicts.

How to check and correct:

1. Go to Settings → Network and Internet → Wi-Fi.
2. Click on your network name and select “More”.
3. Check the parameters: 🔢 IP-address: must be within the range of your local network (e.g. 192.168.1.100). 🌐 DNS: If you have an automatic, try manually entering 8.8.8.8 (Google) or 1.1.1.1 (Cloudflare). 🔒 Proxy: Must be disabled (unless you use it).

💡

If, after the change, DNS The internet is up, but some apps (such as Netflix or YouTube) give an error, return the auto-model settings DNS Check the geolocation of your IP Whatismyipaddress.com Your ISP may be blocking traffic from third-party users DNS.

4. Hardware malfunctions: when the Wi-Fi module is to blame

If all the software methods have been tried and the TV still can't see the network, there's a possibility of hardware failure.

• 📡 Wi-Fi module (an antenna falls off or the chip burns out).
• 🔌 Antenna connector (oxidation or mechanical damage).
• 🔋 Power supply (insufficient voltage on the communication module).

How to diagnose:

1. Check the antenna connection. On the back of the TV, find a small connector that says Wi-Fi or ANT. Carefully press it -- if it's hanging, the contact is the problem.
2. If you connect via Ethernet, the Internet is working and Wi-Fi is not, it confirms that the wireless module is malfunctioning.
3. Listen to TV. When you turn on Wi-Fi, the serviceable module emits a light high-frequency squeak (not audible to a person, but you can write to your phone and listen to it in an audio editor).

⚠️ Attention: On Xiaomi Mi models TV Q1 redmi MAX The 86 Wi-Fi module is integrated into the motherboard, requires soldering and costs 30-50% of the price of the TV, so it is cheaper to buy an external USB-Wi-Fi adapter (for example, TP-Link). TL-WN725N) and plug it in through OTG.

5. Conflict with other devices on the network

Sometimes, Xiaomi TVs don’t connect to Wi-Fi due to network congestion or conflict. IP-It's relevant if you have an address:

• 📱 More than 10 devices connected to the router at the same time.
• 🎮 Used “smart” devices (cameras, light bulbs, robot vacuum cleaners).
• 🖥️ You're set. DMZ or port port transfer for game consoles.

Decisions:

1. Limit the number of devices you have connected. Turn off unnecessary gadgets from Wi-Fi.
2. Turn on QoS on your router. This feature prioritizes your TV traffic.
3. Change the range DHCP. If you have many devices, increase the pool. IP-addresses (e.g. 192.168.1.100–199 to 192.168.1.100–200).
4. Turn off IGMP Snooping. This feature sometimes blocks multicast traffic (needed for IPTV).

💡

If the TV connects to the network, but after 5-10 minutes the connection breaks, the DHCP timeout is to blame. Increase the IP rental time in the router settings to 24 hours.

6.Problems with the provider: blockings and restrictions

In 5% of cases, it's not the TV or the router that's to blame, but the ISP.

• 🚫 Lock-in MAC-Some providers link the Internet to specific devices.
• 🔒 Restriction on the number of devices (for example, the tariff "Internet for one device»).
• 🌍 Geo-blocking. If you're using VPN On the router, the TV may not see local networks.

How to check:

1. Connect the TV to a mobile hotspot. If the Internet is up, the ISP has a problem.
2. Call support and check if there are any locks on the MAC-Address (can be found in Settings) → On TV. → Status).
3. Try changing. MAC-TV address (some firmware has the option to "Clone" MAC»).

If the provider blocks the TV due to “non-standard traffic” (for example, when using IPTV), ask to enable the option “Allow multicast” in your personal account.

7. Features of Xiaomi models: what you need to know

Some Xiaomi TVs have unique bugs that are not mentioned in the instructions, and we have compiled a list of models with typical problems.

If your model is not in the table, check the official forum Xiaomi – there are often undocumented fixes.

FAQ: Frequent questions about the network on Xiaomi TV