Why Xiaomi doesn’t have MTS Internet with a positive balance and traffic balance – the full guide 2026

Why mobile Internet is “disappearing” on Xiaomi smartphones

You turned on your mobile data on the Xiaomi Redmi Note 12 or POCO X5 Pro, but the Internet is not working, even though there is money in the account and traffic is not spent? This problem is familiar to thousands of MTS users — and the reasons are not only due to the phone settings, it can be a network configuration failure, IMEI locking by the operator, MIUI firmware errors or even hardware malfunctions of the communication module.

In this article, we will analyze all possible reasons for the lack of Internet on Xiaomi when connecting to the MTS network - from banal (incorrect APN settings) to exotic (dual-SIM conflict). You will receive step-by-step instructions for diagnosing and solving the problem, and also learn how to avoid repeated failures. Particular attention will be paid to the specifics of Xiaomi's work with MTS networks in 2026, including the nuances of 4G/5G and the features of tariffs with "limitless" traffic.

Before you get to the settings, answer the key question: does the Internet only disappear on mobile data or also not work through Wi-Fi? If the problem is only with the mobile network, read on. If Wi-Fi does not work, the reason is most likely a hardware failure (see section on the diagnosis of the communication module).

1. Checking the basic parameters: balance, traffic and coverage areas

Start with the obvious — make sure the problem is not in the tariff or coverage area. Go to the My MTS app or dial *111*59# (to check balance) and *111*52# (to check traffic balance).

• 💰 Balance: Even with a positive score, some rates block the internet if the amount is below the minimum threshold (e.g., 50).₽).
• 📶 Coverage area: on the MTS map (check here) it may turn out that you are in the “gray” zone, where 4G floundering.
• ⏳ Time restrictions: on certain fares (e.g. All over 400) night traffic may be limited from 1:00 to 7:00.
• 🔄 Additional options: check if the service "Economic Internet" is activated» (*111*726#), slows down 64 Kbps.

A critical nuance for Xiaomi is that smartphones of this brand sometimes misrepresent the status of the connection to the network. For example, in the status bar, a 4G icon may burn, but in fact the phone is only connected to 2G (Edge), To check the real type of network:

1. Go to Settings. → SIM-maps and mobile networks → Name of the access point (APN).
2. Click on your name. SIM-maps (e.g. “MTS»).
3. If you have GSM or EDGE, you will see 4G is not active.

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If the APN settings do not have Network Type, install the NetMonster application from Google Play, which will show the real communication standard (LTE, UMTS, GSM) and the signal level in dBm.

APN Settings: Why the Standard MTS Configuration Doesn't Work

In 70% of cases, the lack of Internet on Xiaomi with MTS is associated with incorrect settings APN (Access Point Name: Even if the phone automatically loaded the configuration, it may be outdated or in conflict with firmware. MIUI. Here are the actual parameters APN for MTS in 2026:

How to set up an APN on Xiaomi:

1. Go to Settings. → SIM-maps and mobile networks → Name of the access point (APN).
2. Click on the three dots in the top right corner and select the New Access Point.
3. Fill in the fields as above. Leave the rest of the settings by default or delete.
4. Save the settings and restart the phone.

Important: If the APN is missing from the list after saving it, it's a MIUI firmware bug. Solution: Go to Settings → Applications → Application Management → Three Dots → Show All Apps → Settings, click Storage → Clear Data. After that, APN will appear.

3.Dual-SIM Conflicts and Network Priority

Xiaomi smartphones with support for two SIM-Cards: Redmi Note 11 Pro+, POCO F4 GT And so, you're often faced with network priority issues, if you have two. SIM-maps (e.g. MTS) + Tele2, the phone can automatically switch the internet to a second card, even if you don’t want to.

How to set priority:

• 📱 Open the Settings. → SIM-maps and mobile networks → Double. SIM-map.
• 🔄 Choose. SIM-MTS card and activate the default option for mobile data.
• 🚫 Turn off the option of Automatic Data Switching (if any).
• 🔍 Check that the network type for MTS is selected 4G (preferably LTE.

Specifics of Xiaomi: on some models (for example, Xiaomi) 12T) activated 5G Mobile data may be lost. Solution is to force the switch to 4G:

→ SIM-maps and mobile networks → Network type → 4G (preferably)

4. IMEI Block: Why MTS Can Shut Down Internet on Your Xiaomi

If all the settings are correct, but the Internet is still not working, the reason may be the IMEI blocking by the operator.

1. Suspicion of fraud (for example, if the SIM-The map was used for mass mailing SMS).
2. IMEI database inconsistency (if the phone is imported from abroad and not certified in Russia)
3. Debts on the previous owner (if the phone is bought from hands and tied to another subscriber).

How to check the status of IMEI:

1. Find out your Xiaomi IMEI by typing *#06#.
2. Check it out on the MTS website: IMEI verification service.
3. If the status "Blocked", contact the MTS salon with a passport and documents on the phone.

⚠️ Note: If you bought Xiaomi on AliExpress or in unofficial stores, there is a high risk that the company will be able to use the same. IMEI It's cloned or not certified, and you can't unlock it through the MTS, you'll need a firmware change. IMEI (What's illegal in Russia).

5. Software failures: from MIUI errors to viruses

MIUI firmware is known for bugs, especially in the network management module, and if the Internet goes missing after a system update or application installation, the cause may be:

• 🐞 Failure in the service com.android.phone (responsible for mobile communication).
• 📦 Conflict with applications (VPN, firewalls, optimizers).
• 🦠 Viruses or malware that changes network settings.

How to diagnose and correct:

1. Network Settings Reset: Settings → System → Reset → Resetting Wi-Fi, Mobile Network and Bluetooth settings.
2. Cleaning the cache of services: Settings → Applications → Application management → Three points → Show all applications → Find “Phone Services” and “Settings” → Storage → Clear the cache
3. Virus Check: Use Malwarebytes or the built-in MIUI Security scanner.
4. Update rollback: If the problem appears after the MIUI update, try rolling back to the previous version via Settings → About Phone → System Update → Three Points → Select the Service Pack.

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If the network reset didn't work and the Internet only works after the reboot, the problem is with the rild service (radio interface layer daemon). Solution: run your phone through the Mi Flash Tool with the Clean All option (erase all data!).

Hardware malfunctions: from antenna to communication module

If the software methods didn't work, the reason could be the hardware of the phone, as Xiaomi's typical malfunctions resulting in a lack of internet:

• 📡 Damage to the antenna plume (often after falling or disassembling the phone).
• 🔌 Oxidation of contacts SIM-Cards (especially relevant to Redmi) 9A and POCO M3).
• 🔋 Communication module malfunction (for example, Qualcomm Snapdragon chip burned) X50 model 5G).
• 🔄 ESIM malfunction (if you use a virtual one) SIM-map).

How to diagnose:

1. Verification SIM-If the internet works, the problem is your Xiaomi.
2. Antenna Test: dial ##4636##, select Phone Information and see the signal level in dBm. If the value is below -110 dBm, the antenna is faulty.
3. Module check: If the phone is not catching any network (even 2G), the communication module is likely to have burned down, in which case only repairs will help.

⚠️ Note: if you recently dropped your phone or it got wet, don't try to disassemble it yourself to check the antenna. Xiaomi plumes are extremely fragile, and careless interference can aggravate the problem.

7. Features of tariffs MTS: hidden restrictions and “pitfalls”

MTS is using dynamic traffic management to create the illusion of the Internet disappearing.

• 📉 Speed throttling: at the tariffs "All for..." after exhaustion of "limitless" traffic, the speed drops to 128 Kbps, which makes the Internet almost unusable for use.
• 🕒 Time limits: on some tariffs (for example, Smart), mobile Internet is turned off from 1:00 to 7:00, even if traffic is not exhausted.
• 🌍 Roaming: If you traveled outside your home region, the internet could automatically shut down due to a change in coverage.
• 🔒 Blocking Content-ID: MTS blocks access to some sites (torrents, VPN) even on a positive balance.

How to check:

1. Dial *111*0887# to show the current restrictions on your tariff.
2. Install the Internet Monitor app from MTS – it displays the real speed and reasons for the restrictions.
3. Call the MTS hotline (0890) to see if hidden options are activated on your number (e.g., Parental Control).

FAQ: Answers to Frequent Questions