Why Xiaomi doesn’t see an incoming call: a full analysis of the causes and solutions

You're waiting for an important call, but the phone is silent -- no notifications, no vibrations, no flashing screen. The incoming call on Xiaomi just doesn't show up, even though the caller claims to have called. The situation is familiar? This problem is found on models from the budget Redmi Note 10 to the flagship Xiaomi 14 Ultra, and its causes can be due to software failures and hardware malfunctions.

In this article, we’ll look at all the possible reasons Xiaomi doesn’t show incoming calls, from trivial setting errors to hidden defects in the communication module. SIM-And if you get a deeper problem, you'll know when to go to the service center and how much it costs.

So don't waste your time on divination, walk through our guide, and in 10 to 15 minutes, you'll either restore the phone to work, or you'll know exactly what the root of the evil is, and let's start with the simplest thing, which is to check the basic settings.

1.Problems with SIM-Why the phone doesn’t see it»

Most often, incoming calls are not displayed due to incorrect work. SIM-It could be a physical chip malfunction, a wrong fit in the tray, or a conflict with the operator's profile:

• 🔍 Check integrity SIM-maps: cracks, chips or rubs on contacts (gold pads) can interrupt communication, especially for nano-SIMs, which are easily damaged when pruned.
• 📶 Make sure the card is inserted correctly: on Xiaomi, the tray often has asymmetrical slots – flip the card on the other side if the phone does not recognize it.
• 📱 Try another one. SIM-card: insert a work card from another operator. If the calls work, the problem is the original SIM (It may be blocked by the operator).

If SIM-The card is externally intact, but the phone does not see it, check the network settings:

1. Go to Settings. → SIM-maps and mobile networks.
2. Choose yours. SIM-Map and make sure the incoming call switch is active.
3. Check the "Network Type" option: if you only need to 4G (LTE), Some operators may not miss calls. 3G/2G (motor-car).

⚠️ Attention: Xiaomi with two SIM-Cards (Redmi Note 11 Pro, POCO X5 Pro, etc.) Incoming calls can only come to the main card. Check priority in Settings → SIM-map → Default call.

2. Network settings failures: what to check first

Even if SIM-The card is good, the wrong network settings can block incoming calls:

• 📵 In-plane mode, which shuts down all wireless modules. Check the top notification panel, the airplane icon must not burn.
• 🔄 Automatic network selection: sometimes the phone sticks on the operator's non-working base. Try manually selecting the network in Settings → Mobile network → Network operators.
• 📡 Disconnected operator services: some tariffs (for example, "Internet cards") do not support voice communication.

If you have previously changed your settings APN (The access points, it could have affected the calls:

→ SIM-maps and mobile networks → [Your SIM] → Access Points (APN) → Reset to default values

Critical error: on some firmware MIUI discharge APN also resetting MMS, This can lead to loss of ability to send multimedia messages. MMSC filled out.

Make sure that the “on the plane” mode is off

Check the priority SIM-call-card

Reset APN settings to factory

Manually select a network operator (if the automatic search does not work)-->

3. Software failures: when firmware or applications are to blame

If hardware problems are ruled out, firmware may be the culprit MIUI or conflicting applications. Most common scenarios:

• 🤖 Failure after update MIUI: New firmware versions sometimes break the telephony module, for example, after upgrading to a new phone. MIUI 14 Xiaomi users 12T complaining about missing calls.
• 📱 Application conflict: Spam blocking programs (such as Truecaller) or battery optimizers can intercept calls.
• 🔄 Cache errors: corrupted temporary system files interfere with incoming calls.

How to diagnose:

1. Launch your phone in Safe Mode (hold the power button) → «Safe mode. If calls start to work, it's the third-party app's fault.
2. Clear the cache: Settings → Annexes → Application management → Three points (⋮) → Show system-based → Phone. → Warehouse → Clear the cache
3. Reset network settings (does not delete data, but resets connections): → Memory. → Resetting settings → Resetting Wi-Fi, Mobile Network and Bluetooth

If the problem occurs after the update MIUI, Check the reviews on the forums (for example, 4PDA It's probably a massive bug, and the fix will come out in the next patch, and at the very least, you can roll back to the previous firmware version via Fastboot.

4. Hardware malfunctions: when without service can not do

If the software methods didn’t work, the problem could be hardware, and here are the typical hardware reasons why Xiaomi doesn’t show incoming calls:

How to check hardware problems yourself:

1. Put it in. SIM-If it works, your Xiaomi is a problem.
2. Light the flashlight in SIM-tray: if traces of oxidation (green plaque) are visible - cleaning is required.
3. Check if the phone is overheating during the call (use the app) AIDA64 temperature monitoring).

⚠️ Note: If the phone fell or got wet, do not try to disassemble it yourself - the risk of damage to the fee for unqualified repairs is extremely high).

5. Application conflicts: who is hindering calls

Third-party applications can block or jam incoming calls, most often to blame:

• 📞 Spam Blockers (Truecaller, GetContact): Sometimes they mistakenly blacklist legitimate numbers.
• 🔋 Battery Optimizers (Greenify, AccuBattery): aggressively closes background processes, including the telephony module.
• 🛡️ Antiviruses (Avast, Dr.Web): can block system notifications about calls.
• 🎵 Music/Podcast Apps: Some (like Spotify) intercept audio streams and “muffle” the call sound.

How to find the culprit:

1. Open Settings → Applications → Application Management.
2. Sort the list by “permissions” and find apps with phone access or SMS.
3. Revoke permissions from suspicious programs and check if the calls have returned.

Pay special attention to the settings of autostart and background activity:

Settings → Battery and Performance → Battery Consumption Management → Select the App → Allow Background Activity (Switch Off for Optimizers)

💡

If the calls are lost after installing a new app, check its reviews on Google Play. Often users complain of such bugs in the comments.

6. Notification settings: Why you can't hear the call

Sometimes the phone will accept an incoming call but won't show it on the screen because of the wrong notification settings. MIUI 12-14, where the system aggressively filters out "unnecessary" alerts.

What to check:

• 🔔 Call Sound: Go to Settings → Sound and vibration → Call sound and make sure the volume is not at zero and the melody is not turned off.
• 📱 Do Not Disturb: It can block all notifications, including calls. check in Settings → Notifications → Don't disturb.
• 🔕 Notification settings for the Phone app: Settings → Notifications → Management of notifications → Phone. → Turn on all switches
• 🌙 The Dark Theme or Energy Saving: C MIUI These modes sometimes turn off the backlight when you call. Try turning them off temporarily.

If calls come but don’t show up on a locked screen, check:

Settings → Lock screen → Notifications on the lock screen → Show the content of notifications (enable)

⚠️ Attention: On Xiaomi with AMOLED-screens (Xiaomi 13, Redmi) K60) In "Always On Display" mode, call notifications may not show. AOD screen-setting.

7.Operator problems: When the blame is not on your side

Sometimes incoming calls don't reach the phone because of carrier-side issues.

• 📡 Operator-based technical work (check the status on the site, for example, Beeline or MTS).
• 🔄 Error in the subscriber profile: for example, after changing the tariff or porting the number.
• 📵 Blocking the number by mistake (relevant for corporate rates or if you have not used it for a long time) SIM-card).
• 🌍 Roaming: In some countries, local operators block foreign numbers.

How to check:

1. Call your phone from another phone, and if you hear "subscriber temporarily unavailable," you have a problem with the operator.
2. Put it in. SIM-If the phone doesn't come, call the operator.
3. Check the balance: on some tariffs, incoming ones are blocked with a negative balance.

If the operator has confirmed the problem on his side, request a ticket for the restoration of services. According to the law of the Russian Federation (FZ "On Communications" Art. 44), the operator is obliged to eliminate the malfunction within 5 working days.

💡

Before calling in support of the operator, prepare IMEI phone number (click *#06#) and passport details will speed up the solution.

8.Extreme measures: resetting settings and contacting the service

If all previous methods fail, there are two options:

1. Resetting the phone to factory settings, which will delete all the data, but return the phone to its original state. → The phone. → Backup and reset → Reset settings After reset, do not restore data from the backup immediately – first check if calls are working.
2. If the problem is hardware (for example, a communication module burned down), self-repair can lead to final failure. Xiaomi official services give a warranty for repairs up to 6 months.

Cost of repair in unofficial services (example prices):

• Replacement SIM-tray: 800-1,500 ₽.
• Cleaning contacts from oxidation: 1000–2000 ₽.
• Replacement of antenna cable: 1,500–3,000 ₽.
• Repair/replacement of the communication module: 3,000–8,000 ₽.

Before the service visit:

• Check if they work with your model (some services don’t use Black Shark or old Redmi).
• Check reviews on Yandex.Maps or 2GIS – often they write about hidden payments or poor-quality repairs.
• Ask about the guarantee for work (official services give up to 1 year, informal services give 1-3 months).

⚠️ Note: If the phone is warranty, do not open it yourself - this will void the warranty Xiaomi).

💡

Resetting helps in 60 percent of software failures, and if the problem persists, it's almost certainly a hardware malfunction.

FAQ: Frequent questions about missing incoming calls on Xiaomi