Why Xiaomi is not getting messages: a full analysis of the causes and solutions

Have you sent an important message and the recipient on Xiaomi never received it? Or can not accept SMS from the bank, services or friends? The problem with delivering messages on Redmi, POCO or Mi smartphones is more common than you think - and both phone settings and external factors can be to blame. In this article, we will discuss all possible reasons why Xiaomi does not accept SMS, from the banal lack of a network to hidden bugs of MIUI firmware.

The peculiarity of Xiaomi devices is that they often face conflicts between the standard Messages application and Google services (for example, Google Messages), and also have unique settings for working with the company. SIM-Also, after the updates, MIUI Network settings are often reset, resulting in loss of communication with message service centers (SMSC). Not only will we list the symptoms, but we will also give step-by-step instructions with illustrations (where this is critical), and we will also warn against common mistakes that users make when trying to fix the problem.

If you're in a hurry, use the FAQ box at the end of the article, which contains answers to the most common questions.

1.Problems with SIM-card-carrier

The first thing to check is the physical condition. SIM-And even if the phone is showing the signal on the network, it doesn't guarantee that the text is working properly:

• 📱 Check the correct installation SIM-cards: on Xiaomi models with a hybrid slot (for example, Redmi Note 12 Pro)+) the card must be inserted into SIM1 (The main slot if you use two SIM. Secondary slot (SIM2) Sometimes it limits functionality.
• 🔄 Reboot the phone: after retrieval/installation SIM Always restart the device — MIUI It may not immediately recognize the changes.
• 📡 Make sure that the operator supports SMS: some virtual operators (e.g. Tinkoff Mobile or Yota) may have restrictions on sending/receiving messages.
• 💳 Check the balance and status of services: some operators (for example, Tele2) with zero balance are blocked not only calls, but also SMS.

If SIM-The card is fine, but the messages still don't come, try inserting it into another phone. If the problem persists, contact the operator: you may have activated the SMS ban service on your number or there was a failure in the service center (SMSC).

⚠️ Attention: Xiaomi with two SIM-cards (Dual) SIM) Sometimes there is a conflict of priorities. SIM Can not accept SMS, check the settings in Settings → SIM-maps and mobile networks → Settings SIM-Cards – the correct slot for messages should be selected there.

2. Failures in network settings or SMSC

A Message Service Center (SMSC) is your carrier's mailbox that all SMSCs pass through. If your SMSC settings go wrong (for example, after a MIUI update or a phone reset), the messages will go nowhere. Here's how to fix it:

1. Open the Phone app and type the combination: ##4636## This will open the hidden test menu.
2. Go to the Phone Information tab and scroll down to the SMSC block.
3. If the field is empty or contains an incorrect number (for example, +79990000000), enter the correct SMSC of your operator: Operator SMSC MTS+79160000000 Beeline+79030000000MegaFon+79260000000 Tele2+79500000000000 Yota+79990000000000000 After entering Press Update.

If #4636### is not available (it is blocked on some Xiaomi models), try an alternative way:

• 📲 Install the app SMSC Set from Google Play.
• 🔧 Run it and enter the number. SMSC manually (see table above).
• 🔄 Reboot the phone.

3. Conflict between standard and third-party SMS applications

Xiaomi is using the Messages app by default (MIUI Messages, but many users install alternatives like Google Messages, Textra or Google Messages. QKSMS. The problem is that only one SMS application can work at a time – the rest will block the reception of messages.

How to check and correct:

Remove all third-party SMS messengers (except the standard one)

Open Settings → Applications → Application Management

Find “Messages” and click on Default → Clear the default settings

Run a standard application and let it be the main one for SMS

Reboot the phone.-->

If you use Google Messages as your primary application, make sure that its settings include the option of SMS Receiving (Settings). → Additionally. → Also check if the text is blocking. MIUI background activity:

1. Go to Settings → Battery and Performance → Battery Consumption Management.
2. Find Google Messages (or another SMS app) and select No Limits.
3. Enable the AutoRun option for this application.

⚠️ Attention: Xiaomi with firmware MIUI 14+ There's a bug that makes the standard Messages app not show notifications for new SMS even if they come. → Notifications → Messages and manually enable all notification options.

4. Block messages by system or antivirus

MIUI has a built-in security system that can block SMS messages containing suspicious links or keywords (for example, from banks or services).In addition, third-party antiviruses (Avast, Kaspersky, 360 Security) often intercept messages for "protection."

How to check:

• 🛡️ Open Security. → Viral protection → Settings and disable SMS Scanning option.
• 📵 Check the blacklist: Messages → … (menu) → Spam and blocking → Blacklist.
• 🔍 If you use an antivirus, temporarily remove it and check if messages are coming.

Some Xiaomi models (such as the POCO F5 or Redmi K60) have a hidden function to filter SMS messages from the operator.

1. Enter the phone code in the application:
2. Turn off the SMS Filtering option (if it is active).

5. Failures after MIUI update or reset settings

Updates to MIUI often cause SMS to crash, especially when it comes to switching to a new version of Android (for example, from Android 12 to Android 13).

• 📱 Messages are delayed (after a few hours).
• 🔄 SMS is duplicated or comes in the wrong order.
• 🚫 Some messages are not displayed in the app, but the operator claims they are delivered.

Decisions:

1. Reset network settings: Settings → SIM-maps and mobile networks → Resetting network settings
2. Clear the Messages app cache: Settings → Apps → Application management → Messages → Clear the cache
3. Reverse to the previous version MIUI (If the problem has occurred after the update: Settings → The phone. → Updating the system → Click on the icon. ⚙️ → Select a package with the previous version ⚠️ The rollback of the firmware will lead to the reset of all data, if you do not make a backup copy!

If the crash occurred after a hard reset, you may not have restored your APN settings to set them up:

1. Go to Settings. → SIM-maps and mobile networks → Access points (APN).
2. Click Reset to default values or enter the settings manually (they can be found on your carrier’s website).
3. Save the settings and restart the phone.

💡

If all SMS messages are missing after the MIUI update, check the MIUI/Backup/AllBackup folder through the file manager – sometimes backups are saved automatically, but not restored.

Hardware problems: antenna, communication module or modem firmware

If all software methods have been tried, but SMS still does not come, the problem may lie in the hardware:

• 📶 Antenna damage: If the phone fell frequently or was exposed to moisture, the communication module could be damaged. Check if the device catches the network in different places (for example, on the balcony or near the window).
• 🔌 Malfunction SIM-Cards or slots: Try inserting another SIM-If it doesn't work, it's the phone.
• 🖥️ Modem firmware failure: This is a rare but possible case, especially after unofficial firmware (custom) ROM).

To diagnose hardware problems:

1. Check the phone's IMEI (enter *#06#). If it shows as 000000000000000, the modem firmware has gone off.
2. Install the DevCheck app and check the status of the Cellular module.
3. If you suspect an antenna damage, contact a service center. Self-repairing can exacerbate the problem.

⚠️ Note: Xiaomi with MediaTek processors (e.g. Redmi Note 11 or POCO M4 Pro) modem crashes are more common than on Qualcomm Snapdragon. If the network is lost after firmware, try reflashing the phone with the official version MIUI via Fastboot.

7. Features of working with eSIM and virtual operators

If you use an eSIM or a virtual carrier (e.g. Tinkoff Mobile, SberMobail), the problem may be due to incorrect profile activation or operator restrictions.

• 🔄 Reinstall the eSIM profile:

Check SMS support

Friedom Mobail

eSIM

Turn off the restrictions

Settings → Applications → Messages → Permissions

If you are connected to Wi-Fi Calling, try disabling this feature – sometimes it conflicts with SMS delivery:

Settings → SIM-maps and mobile networks → Additionally. → Wi-Fi Calling → Shut down.

8.When to contact the service center?

If none of the above methods have worked and the messages still don’t come, it may be that the problem requires professional intervention.

• 🔧 The phone doesn’t catch the network at all (even after rebooting and resetting settings).
• 📵 IMEI He dropped on a million,000,000,000,000.
• 💥 The phone overheats or turns off when you try to send a text message.
• 🔄 After the firmware through Fastboot or Recovery, the problem persisted.